I have recently experienced the worst customer service I have ever had to endure from a shady, dishonest, cheap and petty gas station/carwash. I pulled in for a carwash at 3:53 pm on a Friday and by the time I left at 4:14 pm, there was a crack on my windshield that had spread all the way across my windshield. I literally turned around and drove my car to the front of the store to confront the manager of the carwash. The manager laughed in my face and said it was not their fault and in all of his years as a manager, they have never once paid for a cracked windshield and that this would be no different. I then, contacted their corporate office which took me over 3 weeks to get a hold of a live person. I explained my case to them and provided time stamped photos of my cracked windshield, 1 minute after I pulled away. The corporate office emailed me back with a photo of my car as it was barely pulling out of the actual carwash and said there was no evidence so it wasn't their responsibility and since I left their premises, it wasn't their fault. I emailed back with my proof that I never left the premises and asked them to explain to me, how in the hell could the crack and spread have occurred somewhere else if I never left the premises. The super arrogant, foreign owner of the carwash called me with such disdain, belittling and disrespect in his voice and flat out said it wasn't their fault. First, he tried to say there was a crack before I came to the carwash and that is what caused the spread but he wouldn't agree to provide footage of my car when I first pulled up at 3:53 pm and then followed by saying there isn't enough clear evidence in the photo to show if it were cracked or not. He refused to acknowledge the fact that when I pulled out of the carwash there was no crack or spread but when they were done drying my car, there was a crack and spread all the way across my windshield. There is literally no other explanation for the damage. I admit to losing my composure on the call and used some choice language but the owner, Nick Ahmadi also used harsh profanity with me which was extremely unprofessional. This company has zero compassion for us locals who actually keep them in business by paying our hard earned money for their poor services. This arrogant owner needs to do the right thing and pay for my cracked windshield because I have actual time stamped photo proof that I entered with no damage and sustained damage by the time I never left their premises and drove to the front. Be very aware of this shady, unprofessional establishment. read more