DO NOT use the post office in this store (FYI the employees that work there are NOT US Post Office employees, they are employees of this Gas station). I was sending boxes to a family member deployed in Afghanistan, and had used the "flat rate priority boxes". The employee working the counter charged me the price of the boxes plus weight. I hadn't realized it until I got home. Once I did, I called and talked to the man that did the transaction, who argued with me, repeatedly, telling me the transaction was complete, nothing could be done, he was new, he put the phone down and eventually hung up on me. I called back a few minutes later, talked to him and HE yelled at me, telling me "I'm new, how much were you over charged, $5, $10, $20, I will just give you cash out of my pocket" and then HUNG UP on me a 2nd time.
I drove up to the store, he was talking on his personal cell phone, did not hang up, opened the cash drawer (so he knew who I was) and handed me a $20. Never said a word to me, no sorry, hi, nothing and all while talking on his cell phone. I told him I wanted the money credited back to my debit card, which I originally paid with. Then he hung up the phone and refunded my account back the money ($19.45). He never apologized, just said he was new.
I will NEVER go back to that store for ANYTHING, Post office, gas, coke, gum, etc....they will never have another penny of mine or my family, friends,etc. I will make sure that everyone I know is aware of this situation so they aren't given the chance to be disrespected and belittled the way I was.
NEVER AGAIN.
I have called the Jacksonville headquarters and left a message for the owner to call me so I can voice my concerns with him. They are closed for the weekend so I was told that I would get a call Monday. If not, I will be sure to take additional steps in this matter. read more