This location is normally ok, but they have gone thru a recent change of employees that has caused their customer service to spiral down hill. I was in there on 07/18/23 after a meeting to grab a quick snack. I was not greeted no big deal, I noticed they was line of customers so I proceeded to wait in line. once in line I took notice that they are were three employees and no registers open even the self checkout was closed. I figured they must a software update, no big deal. While still waiting in line the store then had a customer come up to the counter to exchange $20 in change. Being that I had been waiting for a while now, I politely asked the young lady by name Kyliee if someone could help me on another register as time is of an essence. Kylie then told she would not as she is helping another customer. I advised the employee that it it not courteous to have a line of people waiting with all the registers being closed and no one taking care of the customers as our time is valuable. Kylie then told me she has told me what she is going to do. Another employee by the name of Brylien then stated that he had just clocked in and has nothing to do with the previous shift. I then asked to speak with a manger on duty or to have managements contact information to discuss the matter further. Brylien then asked why I needed that information so I expressed my concerns once more. He then proceeded to tell me that he would not provide that information and asked to to leave the store. Luckily as I was leaving a manger then came from the freezer and was able to see what was going on. I was told that the issue would taken care but based off of the push back from the employees I feel that this is may be habit and needs to be addressed further. I am highly disappointed in how this was handled and will be following up to ensure proper action has been taken immediately. read more
