At 5:50pm, October 24, 2022, I purchased gas and a premium car wash at Circle K store 2705121. I entered the car wash and as the car was receiving the tri-color polish, the car wash stopped. I drove my soapy car around to the store entrance and encountered one of the least helpful employees ever. The employee said her name was "Kay", but she said it with a smirk, and I'm not certain that is her real name. Mind you, she was looking at her personal cell phone for most of the encounter and barely made eye contact.
Me: Hi, the car wash stopped working, my car is full of soap and I need a refund.
Kay: We don't give refunds for car washes.
Me: My car is fully soaped and I'm afraid it will damage the paint. Who can give me my money back for the service I didn't receive?
Kay: You have to call the number.
Me: What number?
Kay: That number (points to a sign on the entrance door).
I called the number which announced the customer service line closes at 5:00, so I listened to the voicemail prompts only to find I could not leave a message. I hung up.
Me: Is there a manager or regional manager I can speak to?
Kay: No.
Me: How about the number of a manager I can call?
Kay: I'm not giving you my manager's number.
Me: I don't mean a personal number. How about an office number? What is the number of this store?
Kay: We don't have a phone. (Yes, they do. I found it online as soon as I came home.)
Me: Really? (I laughed.) Can I get your name?
Kay: Kay
Me: OK. Thank you (and I left).
I proceeded down the highway with tri-color foam flying off of my car to the nearest car wash. By then, I had to scrub the residue off of my car.
I usually come to this store because it's convenient. I've come to expect no windshield cleaner nor paper towels at the pumps. Pumps are out of receipt paper more often than not. The car wash is inoperable from time to time. This apathy I received from your employee is the final straw. She seriously ENJOYED being rude and unhelpful. Her smirk the entire time indicated she had no desire to offer any form of professionalism. read more