This review is the culmination of the last three visits to this local gas station. Each previous time something has happened (failure of pump to print receipt both times, unfriendly cashier, etc.) and I'd tell myself this was the last time I'd stop here to get gas. I'm a pretty forgiving person and it's close to home, so I gave it a couple more trys. Today was the decision maker that I'll never stop here again. There are too many other places to get gas.
Today when I stopped for gas the sign said $2.53, but I learned the hard way the last time that the sign changes to show what they call an "Easy Pay" price (lower) and a "Credit" price (higher). There's a few second delay in the sign changing, so if you don't know they show two prices, you could be confused. I knew to look for the "Credit" price because I always pay with my card, but as I was pumping the gas into my car, I noticed the pump price was $2.649. That was completely different than either price on the sign. I was going to fill up, but decided to stop where I was ($15.00) and go in to get my receipt and talk to the manager about the different prices. There was no one else at the register, so I went to the side where the woman was standing, assuming she'd see me. I stood there for a minute without her even acknowledging that I was there, then called another employee who was stocking the shelves up to help me. He didn't know how to pull the receipt from the register, so he asked her for help. She seemed very irritated but showed him how to do it. The reason I wanted the receipt was to see what I was actually charged for the gas. I was charged the highest price of $2.649, the price on the pump. When I mentioned the discrepancy, she got an attitude and said she was trying to change the prices on the pumps because prices just changed in the last five minutes. I stepped out of line so other customers could check out, but waited a good ten minutes for her to do whatever she needed to do. Long story short, she refunded $.35 back to my credit card. I know that's not much and some people would have just let it go, especially because of having to wait and the attitude, but when I thought about it...she didn't need to be so irritated when dealing with an issue. And if they do that for every customer every day, that adds up.
Just watch the sign and the pumps if you stop here for gas. As for me, I won't be back. read more