Very disappointed. For one star, I am going to try and be careful with my words, and add some context. I'm not trying to be a pain in the ass, but I need to give some constructive criticism.
I have been a customer of Floyd's 99 barbershop (the chain) for four years. Today, November 30, I wanted to visit a "local" barbershop because it is small business Saturday.
I read a bunch of the previous comments and reviews, and it sounds like the shop owners are guys named Phil and Eric. I don't believe one of them cut my hair. I can only hope that is the reason for the poor service - That I did not have one of them.
The young man who cut my hair it was in his 20s, a white guy, with glasses. The only reason I mention that is so that the managers who might be reading this, will know who I'm talking about and hopefully not like him barber there.
I made some small talk at the beginning, and I told him my typical haircut description, which is not to taper my haircut in, and to leave me some length at the top so I could style it. That was my ONE instruction to him.
The kid moved SO fast with his clippers. Not smooth technique at all. He didn't bother to ask midway through the cut to see how I liked it so far. That would have allowed me the chance to provide some feedback. He didn't take his time. He was moving twice as fast as any of the rest of the barbers in the place. Fast is OK if it's smooth, but otherwise I feel everyone of those jabs on my scalp. When you move too fast with the clippers it grabs your hair at the roots and tears it out. Absolutely ridiculous. He should know that as a trained barber.
About 3/4 of the way through, I got fed up and I just said "dude slow down" in a stern voice. He stopped and started mumbling something under his breath. Didn't slow down like I asked. I didn't say another word, Just bit my tongue and accepted that I was going to have to deal with it. Two of the other barbers in the place noticed but kept going about their business.
Right as he was wrapping up, the guy had the nerve to say "sometimes fast is a indication of competence". I just bit my tongue, and told him "you did the one thing I told you not to do."
Him copping an attitude like that was just too much. Communicated that not only did he not care about the customer, he wasn't of the mindset to receive feedback and criticism. Attitude is everything in business. Particularly in the customer service industry. I hate to say it, but that young man needs some humble pie.
Technique aside, he should at least be able to follow instructions. He didn't.
On the way out, the shop owner made eye contact with me, and I just shook my head and pointed back at my barber.
Thought it would have a hipster craftsman vibe That you would expect from a local shop. Sadly, it fell far short. Still $25 for a cut, I didn't tip. For $2.50 more I could just go to Floyd's.
At Floyd's, I just feel like there is better customer service. They are listening. Nobody is perfect. Yes, Floyds is corporate, but that also means they have certain standards That might exceed a local shop, on average. Some of the guys at these local shops just can't meet those standards, Or at least my barber today did not.
I'm sure there are true craftsman out there, who are good and talented enough to have their own barbershop And not go work for a corporate place like Floyds. Maybe Phil and Eric are guys like that. But I don't have the time to waste looking for them.
Unfortunately, I won't be back. read more