Beware! Should you need to take a sample home from Ciot's contractor's warehouse and you end up returning it, you will be charged a 30% restocking fee. Even if you accompanied the employee to the warehouse and removed it from stock by yourself to begin with. Even if you offer to--as you know from where you removed it--"restock" it yourself. I became aware of this policy when I was returning a small marble corner shelf that I had purchased to see if it would match the shower I was having installed. One of three employees at the contractor's reception desk said out of no where (i.e., I didn't ask), "REGARDLESS OF WHAT YOU WERE TOLD, you will be charged a restocking fee." Made me wonder if potential customers smarter than I had asked about a restocking fee and, what? Been lied to? So while I waited OVER 20 minutes while another employee attempted to provide the $21 credit to my credit card for the $30 shelf that didn't match (that's over a minute wait for each dollar), I looked around for anything in writing that said I'd be charged a restocking charge. A small postcard-size card was in front of the other computer--not at the one I'd not paid for the shelf at-- printed in less than 11-point font with 6 or 7-bullet points describing Ciot's "Return and Exchange Policy." I had trouble reading it from a foot away with my reading glasses on. The restocking fee piece of policy was buried in the middle toward the end. I bought the $30 shelf for a bathroom remodel that is preceding the construction of a very large addition commencing next month at our house. Ciot could have had probably thousands of dollars of business in terms of flooring from me; I was impressed by their showroom, but instead they got a $9 restocking fee. I could have overlooked the long time it took to buy and return the shelf (in total: one hour)--after all, they did have an employee who must be new as he kept asking questions of his co-workers and they kept saying on both days that they were experiencing computer trouble--but the comment "Regardless of what you were told . . . " told me all I needed to know. I work in the area of customer satisfaction (when I'm not spending two lunch hours buying and returning a corner shelf). When an employee suggests that his co-workers may have not been forthcoming in terms of costs, what would ever compel you to do business with that company? read more