First time visiting this brand new Cineworld and will probably not be returning.
To start with the positives:
1. Staff were all polite
Now for the negatives:
1. The Starbucks doesn't accept Starbucks cards. Reason given was that they are a franchise branch. Didn't challenge this at the time.
2. Downstairs there were broken tiles, windows and the digital screens were not working. This was also the case upstairs over the food/drink so didn't know the price of anything.
3. One of the self serve ticket booths was broken.
4. No bins located in the foyer where you purchase food/drink.
5. Film was due to start at 6pm, but that came and went with nothing starting up on the screen. After about 10 minutes some people started to go and ask why it hadn't started. The projectors then turned on about 6.30pm and we noticed that because we were in ScreenX and on line with one of the side projectors, it was a constant flickering in the side of your eye (not sure if this is the same during the film as we left and got a refund before it started) but even the staff were unaware of this issue when we told them. About 10 mins later the adverts started so would have been another 15 minute wait for the film to start. At no point did any member of staff come in and tell us what was going on.
6. There were no staff seating the screen even though it was allocated seating, so there were some people with their feet up on the chairs in front of them and others were not sure of their seats.
We went to Cineworld in hopes we could switch our unlimited membership from Odeon as they're also awful but ultimately won't be, following this experience.
Again, staff were very friendly but it doesn't help with a multitude of problems such as this. read more