1. Appointments mean nothing to this store. I waited over 20 minutes past my appointment time to finally get my manicure started, which made me late for another appt. 2. The man who answers the phone has no clue about customer service. He doesn't listen to the customer: he asked me the same question three times and was oblivious to my responses. He got my phone number wrong and then tried to cancel my appointment. 3. My manicurist was very nice and thorough. 4. Another customer was listening to something on her cell phone at a volume level way too high such that I could hear it clearly two rows away. Her manicurist was laughing along with the customer, neither one having any thought as to how the phone noise was impacting on the rest of the customers. 5. The salon is very clean and attractive. read more

I had an appointment for 6 PM and I waited until 6:37 and still no one waited on me. I guess appointments don't mean anything at this establishment? Unbelievable. read more

Initially I left pleased, although I was a little put off at the price. It cost $20 for a polish on my toes (they were bare and I filed them) and then $40 for SNS, $5 to remove the old and $10 for a design. I got SNS with a French tip. He painted the tip and before the night was over it was chipping on 7 of my nails. Just peeling off! Went back and decided to forego the tip because I don't have time to go back daily to fix it. He wouldn't return the money he uncharged me for the "design". THEN I check my bank account and they ran my card for an additional $5 over the price they told me!! I gave him a cash tip so by the time I was finished I spent $92 for nails and didn't even have what I had asked for!! read more

This place is absolutely TERRIBLE!!!! Their signage on the websites, everywhere you look, says they close at 6pm today. So I get ready and trek all the way to Northgate Mall, which is a DEAD ZONE as it is, where you have to walk to depths of its innards just to reach the place, only for them to tell me at 4:45pm that they are "done for the day"! I'm furious!!! This is the second time they've done this to me! For a simple manicure, which I pay a great tip for, every time I've been here! This place is AWFUL--don't go there!!! read more

I had an appointment at Cincinnati Nails at 6:30 PM and was nothing but polite and patient throughout my visit. Despite arriving on time and waiting respectfully, I sat there until 7:42 PM without being seen. Not one person offered an apology, an update, or even acknowledged the complete disregard for my time. I had booked with a specific technician, who was running behind--which I completely understand as a fellow service provider and business owner. However, I repeatedly asked if anyone else was available and was flatly told "no," with no attempt to accommodate, no customer service, and zero empathy. What's worse is the blatant lack of professionalism. No one cared that I had been waiting for over an hour. No one cared that I walked out without being serviced. No one took accountability. It was clear I was just another body in a chair, not a valued client. This was hands down the most frustrating and disappointing nail salon experience I've ever had. I wasted my time for nothing. And let's be real: if you're going to make people wait this long, at least deliver quality that's worth it--which I've seen here is very much mid at best. If you value your time, respect, or even the bare minimum of customer service, do NOT go to Cincinnati Nails. I wouldn't recommend this place to anyone. read more

Deeply unprofessional and non-communicative. I will NEVER go back to this place. I was THREE minutes late for an appointment and when I inquired as to what happened, I was made out to be the problem. They would not properly communicate and I subsequently could not get my nails done. Mind you, I waited over 45 mins on my last appt and was fine with it but my 3 minute delay today caused the biggest problem ever. I thought I found a nail home and was incredibly satisfied until today. NEVER AGAIN and I will make sure I alert my network of this treatment as well. read more

I have been coming to this salon since year 2000 and always love my services here ,can't wait to see them at new location right out side of the mall read more

this place is terrible i walked in and nobody wanted to do my nails and i waited an hour until closing time mind you all i wanted was short black nails quick and easy. Since it was already closing time the lady took me in and rushed the entire time nothing was properly done there's only one finger with a good shape up now it has been officially almost one day (the day ain't even over) and my nails are coming off like peeling and on the inside the nail polish is still wet and coloring everything i touch and i cannot wash it out my nail. do not recommend DONT COME HERE. read more

I will NEVER go there again the lady that did my nails is HORRIBL.Her table and tag is #9 and I wonder if some them people that work there is 100% state certified . read more

This was my first time at this salon,but I will not be going anywhere else from here on!! I went on a Thursday afternoon around 1:30 ish. I was able to be sat right away. The lady that did my nails was so sweet. (I believe her name was Thuy. I'm sorry if I'm wrong. )After every step (filing, shaping..etc.) she would ask how the nails looked. That was the first time while getting my nails done that I was asked how I liked my nails before being completely done. Just made me feel she really cared and wanted to do her best and it wasn't just another set of nails to do. My nails turned out better than I had expected. And they were a lot cheaper than I thought they'd be, especially for a salon inside the mall. :) 10/10 recommend Cincinnati Nails like I said, I will definitely be back! read more

Cincinnati Nails - Cincinnati nails - Nail Salons Near Me - Cincinnati, Ohio

Ummm yeah... they really need to go back to school and learn about a little thing called Customer Service. What started out as a good thing went south faster than a sinner running out church. I had finally found a nail technician that I loved and when I went to get a fresh set of Sns, I was informed that she no longer worked there; I'm so sad! I then went ahead and sat with another tech that discouraged everything that I requested; she said no to white Sns, she said that I wouldn't be able to get my natural nails shaped a certain shape and she said no to something else that I requested. Oh and when I mentioned that one my nails was shaped crooked she blamed it on the fact that it was because she was working on my natural nails and not a tip... the nerve! Even the person in the front that places the customers with the techs is not pleasant. Management please make some much needed changes...please! read more

I called Cincinnati nails at 8:00pm to get a fix for two nails. On google and on here it says closes at 8:30 . I spoke to someone after the phone wrung a while and they said that they could squeeze me in and then she said what time implicating that they close at 8:30. I said I can get there by 8:15 and she said okay that is fine. Get there at 8:19 and told them I'm the one who just called and she said I'm sorry but you'd didn't call I we close at 8:00 but there were people sitting in the waiting chairs and the nail techs were working actively. I show them my phone records and I was on the phone a 2 minutes so I wasn't leaving a dm. I clearly had a brief conversation with someone. They still denied speaking to me. And turned me away. Wish I could give them a 1 but I still need my nails done. read more

Trash and their customer service sucks!!!! Hannah did my nails and she sucks...she immediately told me I only do shellac nails. I wanted a full set with a French tip. I told her I wanted polish and not shellac...she looked at me and said have I done your nails before? I said no you haven't. It took her 20 minutes to do my full set from start to finish and then when I ask her to make the curve under my French tip. She said I don't know how to do that. I asked her to paint clear polish over my nails. Then I showed her pictures of her work on her Instagram account where she is doing the curve French tip. Now she's looking stupid. I will never come back here again. They are rude and disrespectful as hell. If I'm paying you for a service you should do what I ask. read more

Some have attitude issues. If I am paying for service, please do the design I wanted. Other than that, I still go. Just wish the service was nicer. read more

if i could give them 0 stars i would. they are fuxking horrible i went in today and they made me go to this guy that didn't know what he doing. he got mad cuz i didn't like my nail shape and he deliberately kept ignore me and he told me i don't want nothing and then he told me he gon cut them off and i can leave and i said you need to soak them off and he said he would charge me if he do and i said i want to talk to the manager and he said im the manager and then the lady said we all managers and i just left cuz i was finna turn that mf into a rage room read more

Cincinnati Nails - Nail Salons Near Me - Cincinnati, Ohio

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Cincinnati nails is still the go to place for a custom one of a kind designs Hannah is the person you want to talk to overall if you're looking for a unique design most people go into Cincinnati nails with just a picture and they are able to come to come out with a fantastic design it cost about $70 for like a whole original nail set up but it lie so I really think it's worth the value and like I said Cincinnati nails is is really the only place to be if it's your birthday if it's a special occasion if it's a party you're going to and you want read more

The women at chair #27 told me they don't do ombre nails. Even though another lady got hers done. This place is a joke.

This is the best place I ever got my nails done I am 12 and they were super nice usually when I get my nails done the nail tech is really rude but my friend goes here so I thought I would try it #14 did my nails her name is Mia she talk to me the whole time and made sure she wasn't hurting me or the nails were good she also gave me some inspiration for what to do this was my first time and definitely won't be my last i've also had these on for about three weeks and they haven't grown out which is awesome read more

Cincinnati Nails - Manicure - Nail Salons Near Me - Cincinnati, Ohio

Went in for a pedicure and shellac manicure. NEVER GOING BACK pedicure was rushed (literally 15-17 mins) and #12 started my manicure while sitting in the spa chair so, I couldn't use my hands to operate the massage chair. NOT A RELAXING EXPERIENCE (which most pedicures should be). Tech put the wrong color on my toes and when I mentioned it he replied "well I already started"! Back to #12, she was so unprofessional and my manicure looks like a child colored my nails, I have paint all over the edges and just not a clean finish look. She complained about cutting my cuticles which I've never heard of before during any manicure. Complained about having to paint so many coats of green to get the right neon look. Didn't have me wash my hands before polish so my nail pads are lumpy and tough. No shine or smoothness. Oh, she also smudged my big toe nail paint and instead of taking the time to correct it she put a sticker and glitter over the smudge. It's all just one horrible mess. Before leaving I told her how awful it was and she expressed no emotion of concern . AVOID THIS PLACE !!! read more

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The man doing my nails was very nice, unfortunately when you spend $83 plus tip on a manicure and pedicure nice doesn't cut it if it looks like crap. I walked outside and realized my nails were each about a centimeter thick, extremely short, the color was sheer, my cuticles were bloody, and the shape was NOT square-round. I went back in to tell them I'm sorry but this just does not look good and they said if I walk out of the store they won't fix it. All I can do is talk to the man that did my nails. He was with another client and didn't have time to fix them. I'm extremely disappointed. read more

Cincinnati Nails - Nails - Nail Salons Near Me - Cincinnati, Ohio

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Love Cincinnati Nails there is a nail technician that services me well, she's timely and friendly. Cincinnati Nails is a great neighborhood shop not a lot of fuss. They will service what you need and you'll be on your merry way. It's a clean facility and the prices are very affordable. This place is a great choice for permanent service or temporary. read more

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I spent $70 for a complete ugly set. Looks ok from the top. Color is fine. But the sides! So thick with no curve to the nail! I asked for them to fix it and she claimed if she filed them they'd "break easy" I ain't never seen $70 look this thick and straight like a board. DO NOT GO. waste of my money read more

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#11 is the best. She is always so positive and kind. She does an amazing job on manicures and pedicures. It always looks amazing and last a long time. I didn't have a good experience when I tried another person. They were rushing and did not do a good job. I will only work with #11, If she isn't there.... I'll wait. read more

They had a 40 minute wait and my 4year old really wanted to have her nails painted. I told them I couldn't stay that long and they let me paint hers in whatever color she wanted for free read more

Rating is to bad I'm not going to waste my time or money in this establishment clearly it shows customer service needs to be taught at the place read more

This place is horrible. No one wants to do their job here, including the guy at the front checking people in. They are extremely unprofessional and unhelpful. Do BOT waste your money here. I got my nails done here on a Wednesday and my nail broke on a Friday. I went back in to have it fixed, and I was assigned to have my nail fixed by someone else since my nail tech was not in. The lady I was assigned to (#1) was EXTREMELY rude. Although I told her my nail color number, she claimed that she was not able to find it because she didn't have access to the previous nail techs book. She made NO EFFORT at all to find the color, and was in no way interested in helping me fix my broken nail. I am NEVER going back here again. Not because they aren't DECENT at nails, but because the customer service is absolutely HORRIBLE. If you care about where you spend your money, DO NOT GO HERE!!! read more

Cincinnati Nails - Nail Salons Near Me - Cincinnati, Ohio

Horrible! Everything was rushed. My feet still look like i need a pedicure. My nails... My tech talked me out of everything I wanted versus what i showed just because it it was busy and he probably didn't want to take the time and effort to do what i really earned. Over it. I'll never go back. read more

I came in to get my nails and feet done. The front desk staff told me that the person I've requested "Suzy or Suzie" will arrive at the office in 5 mins. They told me to get my feet done first until she's ready. Then, I found out "Suzie" was there and didn't step out of the nail salon. The staff members let other customers come and go in front of me. They ignored me and had me waiting for + 40mins. The front desk staff told me that he was going to find someone else to work on my nails. He failed to do that. He wasn't rude to me. He told me that it was his second day there. The regular workers were very rude and did not elaborate. I will not refer anyone to this salon. I felt uncomfortable the whole time. I was very happy with the nail tech (guy) that worked on my feet. Other than that, everyone else was rude. I've read the reviews prior to coming here, but I never thought that they would treat me this way. I would give the nail tech guy 5 stars and the business 0 stars. read more

This was my first time get a manicure there. After 2 or 3 hand washes my polish began to chip. I guess you get what you pay for. I will never go there again. read more

I usually don't go here because of the experiences I have had while I was in high school. My friend asked me to go today and so I took a chance. My nail tech was Anna and was amazing! She was nice to talk to and did a fabulous job on my nails! I will be returning to continue to go to her! read more

This place is so UNPROFESSIONAL that it scores BELOW A ONE STAR!! I had my nails done on a Thursday and by Sunday a nail broke so, I went back to get it fixed & was told INLY THE PERSON who did my nails could fix the nail even though they had several techs who were not busy & the girl who did my nails wasn't there. Never heard of anything like that. So I call the next day to make sure the girl will be there when I get off work due to me living the color I wanted the nail fixed not another full in or color. So she leaves before I get off so I had to wait another day. Friday comes & she's there so I sign in & tell the receptionist why I'm there. They say ok, she has someone in her seat now but when she's done tour next. So I sit there for 45 minutes then I look up & she got someone new in her seatso I go up to the receptionist & ask what's up. He then says oh you didn't tell her you was here when you came in? I said excuse me, when I signed in you told me I was next in her seat! I got so mad I just screamed FUCK YOU & this place, y'all don't deserve my money & walked out FRUSTRATED !!!! read more

You get in there and they tell you one price and then the price goes up $35 after adding glitter to 3 nails. Rip off.

When getting a manicure your nails should look clean and cuticle free right?! They are the worst!!!!! In particular #12!!!! Spent two hours in that place getting a pedi and mani just for her to use old white polish on my nails I noticed it she attempted to fix it but then got impatient and rushed me talking about she's going to only charge me for a manicure because she's already been working hard on them?! What ever happened to satisfying the customer?! Forget the discount what about me having to walk around with jacked up nails?!!!!! I was so upset that I decided to go back and let someone see my nails. But then the front desk guy who's skinny tall where's glasses and always have his ear pods in tells me that it's between me and the nail tech! The nail tech?! The same nail tech that just jacked up my nails and was impatient?! Why would I go back to her?!!!!!!!!! SMH they are lucky that I am a child of God or I would've raised hell in that place!!!! SMH LET ME GO PRAY AND FIGURE OUT WHAT TO DO WITH THESE RAGEDY NAILS!!!! read more

Cincinnati Nails - Manicure with Gel polish - Nail Salons Near Me - Cincinnati, Ohio

Absolutely terrible. If I could give negative stars I would. Terrible rush job on my nails/toes and I paid $70. Went back the next day because my shellac had already started lifting. There's polish all over my skin. They barely have any colors, their towels smell like mildew, and two of the workers said they hadn't had a break or eaten all day and it was 5pm. Even though they have the most flexible hours in the city, don't waste your money.. not worth it. read more

Went in for a fill in. The girl that did my nails was asleep when I sat down. Had to get a different worker to wake her up. She didn't ask what I wanted pretty much did her own thing. She was more worried about messing up her nails while doing mine. She was rough with the drill and kept getting my nails and fingers tangled up with it. Every one of my nails are basically a different shape. read more

I love cincinnati nails! However i just had a recent visit and i am highly dissatisfied. Twe located at Cincinnati nails at Northgate did my nails! First off I typically pay about 30-40 Dollars, but this time i my original tech David was not available so i decided to get my nails done by some one else... Secondly My nails are SWOLLING at the cuticle and itching like heck!!! also my acrylic is incredibly thick & TOO CLOSE TO THE CUTICLE ! Also she used over 4 coats of shellac on my nails. My nails look thick and Chucky and i was not expecting to be this satisfied at all however... i will make sure that i wait on my specific nail tech next time because haste make waste and im sincerely disappointed so bad that i cant even post my fill in on instagram read more

Bad service Chinese guy lied to me right in my face because he didn't know want to repair my nails he said they only do toes on Sunday Wow

I used to always get my nails done here but the last time my nails didn't even last me a week and they started to come off

This place deserves 0 stars..... I went to have a service done (SNS) done on my nails. The first tech communication skills were horrible. He wanted to use his drill on my natural nails to remove polish. After I inquired about that procedure, I was referred to a different tech. Now $$$ later I have lumpy SNS on my nails and they won't fix it unless I pay for another service. My nails look like an amateur preformed my service. I would not recommend this place to anyone unless you speak their language. They are rude and need better communication skills. BEWARE of this salon because the employees are not customer oriented. read more

If I could give this place no stars I would. Service was rude and my nails were uneven the paint was smeared the technician was extremely rough with my nails to the point they now hurt. I let the technician know what was messed up and she argued with me said it was my fault and didn't fix it. Do not recommend read more