I want to preface this review by saying my family has been going to Cilantro (mainly Rosemont) for years and we love it. One of the reasons we like it so much is we are vegetarians and their veggie burritos and, more recently, Impossible burritos are SO good!
Tonight we went to the Mount Prospect location and ordered our normal Impossible burrito and 2 Impossible tacos. When we got our food it tasted a little 'off'. We quickly realized they were asada instead of Impossible meat. You could see connective tissue in the meat. This was confirmed by looking at the receipt.
Though upsetting, mistakes happen and I went up to tell the cashier who rang us up. When I pointed it out on the receipt, she said they don't have a button for Impossible option so she rang it up as asada and told the chefs. At this point, she was clearly not being truthful. If she would have just admitted she made a mistake and offered to fire up what we actually ordered, it would have been fine.
Fed up with the situation, I calmly asked for our money back and she quickly issued a refund with a quiet, "Sorry about that" under her breath.
Even though this location is 5 minutes from our house, we will not be returning. read more