If you can't find an in network dentist I strongly suggest that you do not do business with Cigna Dental. They covered virtually nothing of an $840 bill that included initial visit, cleaning and X-rays. The periodontal work was $500 and they covered $12. Even cancelling the policy was a trial (although the customer service agent was very nice.) Our new dental group has a 'membership plan.' It is a little more expensive than Cigna but it would have covered our services in full. I have a feeling that dental groups are tired of dealing with the insurance so they are providing their own plans. Better coverage for patients, less headaches for the office. Definitely suggest asking when looking for a new dentist. read more

I have been paying for this dental insurance for almost two years, and it has barely covered anything.Most procedures are either denied or only minimally reimbursed. it feels like I have spent far more on premiums than I. have ever received in benefits . Very disappointing experience . I would not recommend this plan based on my experience. read more

Save yourself some grief and don't buy this insurance. It is total garbage. I have had Cigna Dental since 2024 at a cost of almost $1200 a year. It was for me and my 2 sons. We had only needed it for cleanings and exams until this year. One son had a small cavity and the other required a crown due to a badly cracked tooth. According to the policy the cavity is covered at 80/20. They only covered $18 of the approved $161 cost because they now claim ONLY Amalgam is covered when the composite material is specifically listed as covered in the policy. Likewise the crown is also listed as a covered item but they originally claimed they only pay for temporary crowns and now upon review they have denied the entire claim. Their claims are processed offshore by clearly poorly trained people where english is not the native language. They don't understand the or have a financial incentive to deny claims or downgrade them for lower cost. It is total garbage and useless. Stay away! read more

They sent a reimbursement check to my dentist, who does not accept insurance, instead of me. It took me 6 hrs on the phone and they resent the check to my dentist. My dentist co-signed the check and gave it to me. I called to see if the check was still good and they said yes. I deposited it and it bounced. I wrote them a letter explaining that I now understand why my dentist doesn't accept insurance and the FINALLY sent me the check. In addition, they should be embarassed to call what they pay "INSURANCE". Their coverage STINKS. This rating system doesn't allow for negative stars.. needs to be fixed. read more

Cigna is the worst! They take weeks or more to review approval requests. I broke a tooth, and the dentist told me that if I don't get preapproval first, they will likely decline to pay their part of a $2500 procedure that is necessary. So now I wait with a broken tooth for approval. I called customer service to try and get them to expedite it, but the agent said no. I asked if I could speak to someone else, and she just kept repeating her rehearsed line that they do not expedite. I asked to speak to someone else, and she gave me a PO Box address to submit a complaint. sounds like the place complaints go to die!! Avoid Cigna if you can!!! read more

They don't cover anything and look for ways to reject paying a bill they should be paying toward. Absolutely worst dental insurance plan ever. Go with MetLife or Delta dental read more

the worst dental insurance I've ever had! on a $1400 root canal they paid 200! They're supposed to cover two cleanings a year plus x-rays. My last 388. They paid 119 I'd have been better off saving my premiums and just paying the dentist directly. read more

Worst dental insurance ever. Will not pre-approve any benefit that they cover as part of the contract. Delay tactics and made up escalation teams that do not help you resolve anything, just prolong the inevitable, meaning no care for you! read more

Like everyone here, I had a terrible experience with this lousy company. There is no procedure to cancel the insurance. I emailed; I got a response that they'd get back to me. They didn't. I mailed a letter. They ignored it. I called. They passed me back and forth between two people who barely spoke English who both insisted I needed to talk to the other person, and then they hung up on me. I sent a certified letter. Finally they acknowledged I existed. They called me, told me they had no record of any phone calls, emails OR letters from me. Uh, then how did you know to call me? Magic? They put me on hold for an hour in 10 minute increments. I still don't know if it's cancelled, but I'd rather close my bank account and live in a bunker than ever deal with them again. What a nightmare. read more

The Cigna Billing department employees are based in the Philippines and barely speak English. They are complete morons. If they are quoting company policy correctly ... and I wonder about that ... then Cigna is the only major company in the world which will not allow customers to change the date that automatic payments are made via credit card. I'm very flexible, I could live with either an earlier date or later date, but their Philippine Billing representatives claim that automatic payments via credit card for all customers can only be made on the 5th of the month. That is a bad date for a lot of people, including me. Also Cigna's advertisements, re what and how much their policies cover, are false. Do not sign up for any insurance with Cigna. You will regret it!!! read more

Cigna dental insurance is a complete waste of money. Their website is pitifully useless with the doctors listed mostly out of network. Every dental office I have tried will accept the insurance but only as out of network. Cigna has changed their pay schedule so that any reputable provider will not accept them. Don't waste your money on them, they're just another money grab read more

unfair. cheated me out of at least $800 in orthodontic reimbursement. I paid $6000 upfront to an orthodontist for braces. a couple of months into the procedure (takes a year to do braces), my employment and thus my dental insurance ended. But I had already paid the full price for the year and Cigna refused to pay its share saying my insurance had ended. But it ended AFTER I had already paid the full $6000. I appealed. Cigna denied the appeal so I lose the $800 or so they should have paid which was the remainder of my lifetime ortho max. Sneaky company. relies on technicalities to not pay claims. read more

This is the worst dental insurance. I went to dentist i February and they updated there policy in March. They delicined my work done. read more

Cigna Dental Insurance - Health Insurance Offices Near Me

Wose Dental plane I ever had. They paid VERY little and I was stuck paying the lion share. I will NOT be using them next year!

I started my wife's and I policy 2 months ago, they have billed me for each month and yet I still could not register online to activate the account. I have called twice in the first month and each time they said I needed to be patient and wait for activation. My dentist could not find us in the system. I have since canceled the account, which they tried to tell me I could not do without a penalty and they refuse to refund me the 2 months of billing. Awful company. read more

Cigna Dental Insurance is by far the Worst Dental Insurance we have ever used! First of all Cigna Dental won't send you what is covered and what is not - even though you are paying for coverage. Also, online on their website doesn't show coverage details either. Then if you attempt to call Cigna - your call is routed to another country where they can't hardly speak English. The other day I called and asked basic questions and was put on hold 8 times for 5 minutes each time for a total of 40 minutes! Then on a basic service of gum recession near the gum line Cigna only covers Amalgam filling (silver) not Composite (white). No Dental Office for over 20 years now using Amalgam filling. Pathetic Coverage!!! read more

You are better off not having insurance. My dentist gave up on Cigna and I should too. I had to make over 40 phone calls to change my plan. My plan is so bad that I after I pay a dentist the cash price, they send me an additional bill because I am covered my Cigna. What? Yes, I would be better off if I had no insurance. My dentist could not get them to adjust the contracted rates for over a decade so she finally went out of network. The only good plus from Cigna is they have access to a dentist 24/7 by phone. This company needs to be investigated and put out of business. It's fine line between this "business" and organized fraud ie organized crime. If you hear Cigna, RUN the other way. read more

Just the worst. The insurance provider does a terrible job updating their website to show dentists that are taking new patients. I called 25+ dentists and none of them are taking new patients. Just as you would expect they are zero help in this process. read more

Manuel s. Signa dental insurance. is a waste of time. Define any excuse to don't refund your money that you pay at a pocket. I give up with them trying to get my money back. read more

I was treated very poorly on our call. Cigna did not provide me with any answers. I was paying for a coverage plan, but when I looked on THEIR website, it said I did not have any coverage. This happened for 3 months. When I called to inquire, I was chastised for not calling and they couldn't provide any sort of answer as to why or to refund the months that I was paying for that I wasn't receiving coverage. Worst company ever and rudest employees ever. read more

Garbage dental insurance bunch of scumbags they I was looking for on network dentist they sent some fake phone numbers and addresses that don't even exists!!!!!!!!!!!! read more

Cigna dont want refund me $129 for cleaning since 01/30/2025. This is ridiculous.Bad customer service!!!I will do a complainning in Business berau. My husband works for orange county utilities and he will talk with HR about bad service cigna dental and bad customer service! Enough. read more

Don't support this company. Buy any other dental possible. They are the absolute worst in every single way. This is one example.... We had to pay out of network prices with no coverage due to a lie listing participating endodontists. 5of them all listed under the same Indian name written different ways and this particular man was RETIRED for many years!!!!!! Have a witness to every conversation because you will need it. The appeals will wear you down and you will give up. You will lose your teeth and your money!!!!! read more

DON'T FALL FOR IT! I was happy with BCBS dental but an agent got me to switch to Cigna. A year in I need a root canal. I call to get a list of Endodontics providers near me. Now I live in a metro area with over 700,000 people. She looked and said she found one. IN THE ENTIRE state but it is 2 hours away and over 100 miles! But the kicker is -- they want to force me to see a tribal dentist! I have nothing against them but have known others that use tribal dentists often wait 6 months or longer for an appointment. And they see them for free!! I said no, I'll pay full price and go local and cancel my Cigna dental insurance. TERRIBLE! read more

If I could rate this company ZERO stars, I would. I had changed to Cigna because my dentist decided not to take Delta Dental. Last year, Cigna told me that the plan I had was going to be discontinued. So I went online and chose another plan and thought I had paid for the new plan. Because I pay my monthly bills via auto-payment, I don't usually check to see whether I've paid or not. To my surprise, seven months later, my dentist says that my Cigna coverage ended. So I called the Cigna customer service number. The rude service representative basically told me it was my fault because Cigna had sent letters and email about my plan being cancelled BUT BECAUSE I DIDN'T CHECK WHETHER I WAS PAYING MY MONTHLY BILL, IT WAS MY PROBLEM. So now I cannot apply for a new Cigna plan (not that I am going to get one from them ever again) until September. read more

Most Cigna Dental customer service representatives are poorly trained and dishonest at times. They cannot answer or resolve any issues beyond the most basic ones, you will get different responses depending who you speak with. To top that, they gave me an email address to mail my documents for the reimbursement, and later I was told by another representative that it was a bogus email address! Finally after several phone calls to resolve my issues with the reimbursement, they mailed my check to the dentist by mistake. read more

I have Cigna. I haven't received a dental membership card in years. I just want a dental card. I tried to use their website so I could print it off myself but that feature wasn't working. So I called them. Spent an hour on the phone and they said they are having an issue with that feature. And I didn't even get a membership card. OMG. I do not recommend this company read more

We had a major charge in 2023 for my daughter's TMJ for an out of network provider. We knew coverage would be limited but any recovery of the $7,000 would be helpful. We discovered the dentist hadn't submitted the charge on our behalf. By the time we submitted it, they denied it. Says that out of network claims have a 1 year limit, unlike in network claims, which aren't limited. We submitted it just under 13 months after the service was rendered. So, let's get this straight. Legit procedure, legit paperwork, delayed submission, they keep our money. Screwed over by a technicality. Dirt bags in my book. I told the representative, who was very nice, that we customers don't forget -EVER- what these insurance companies do to us. read more

Cigna is the worst dental insurance. Their website says a dentist is in network and then when they process claim, it's not. Had full coverage and seems like they don't cover squat. Better off without. Just the premiums I've paid would have bought a lot of dental care. read more

Worst dental insurance! Nothing is jardly covered, it's just discounted. But you're co-pay/out of pocket cost WILL BE EXPENSIVE. Stay away from them read more

Terrible service, I spent a whole year back and forth on the phone regarding a dental claim for a procedure we paid out of pocket but were supposed to be paid back for. First, it was denied. Then when we proved they told us by phone before the procedure it would be covered they finally agreed to pay, but kept sending us faulty checks, or sent checks to the wrong address (old address that we repeatedly asked them to change in the system, the dentist's office instead of directly to us, etc.). Refused to issue the check in any other way. Still ahve yet to see a dime from them. Overall terrible company that tries to avoid paying what they owe to their customers. beware! read more

Poor company to deal with. Coverage is minimal. Customer service us nonexistent. Using open enrollment to find someone else.

Horrible. Just Horrible. We pay them and they do nothing. Had for 3 yrs. Got my $7.50 chk. What a disappointment ‍

I cancelled my dental plan in January but Cigna refused to cancel it. I called for 3 weeks trying to get it cancelled and had to spend almost 2 hours on the phone one day with several representatives. The plan didn't cover much of anything and the customer service is terrible. read more

I pay $83 a month for $2500 worth of dental and vision coverage a year. The policy is advertised as 50% in network and 50% out of network for crowns. I had two crowns put in by an out of network dentist that cost 1475 each. Cigna only paid $253 each, saying that the dentist is out of network. That amounts to only 17.2% of the cost for a porcelain front tooth crown, which appears to be 50% of a crown that would cost $506, which is way below reasonable and customary cost of a crown in my area. It is false advertising for them to say they pay 50%. I have been to dentists in network before and have experienced dentists who are not good, they are trained in different countries and lie and say you have cavities when you don't. I will be dumping Cigna soon. read more

This company is has terrible service, they mislead customers with their claim of coverage. And customer service is totally incompetent for even the simplest tasks. It is unreasonable in today's environment for a coverage letter to take 2 months to be issued. Trying to get help from a customer representative is impossible as they are trained to lie and simply refuse to help. It is almost like you are talking to a robot that only knows how to say no. They are not trained to be customer friendly or work on finding solutions to help their customers. Cancelled this insurance and will never use them again. First they refused coverage, and then it is taking them 2 months and counting to send me a proof of coverage letter. I am disgusted with their service. read more

such a liar company! they reject all claims that they have to pay according to their policy!!!! dont waste your money with them!!!!

Dishonest company, for sure. I needed two root canals done. The dental company I went with has two locations. One endodontist did both root canals. But get this - he's only considered in network at one of the locations! So when I get the bill for the second root canal, not only does Cigna only cover it minimally as an "out of network" bill, but then I get lopped $250 extra for the out of network deductible! No where in their literature, nor did their representatives, (or the dentist offices themselves), let me know this rather VITAL piece of information. It's a PPO - I figured if a dentist was within their PPO, they were covered. Not so. Apparently ADDRESS counts too. What a scam! So now I'm paying about $500 more than I should have for that root canal. I'm now looking for new dental insurance. read more

Dishonest company, they refuse to stand behind their policies. Will cancel this lousy company as soon as I am able. Worst customer service by far. Claim filings complete fraud. read more

Cigna's customer service is very poor. We've spent 30 minutes trying to get to the right department and finally got the phone number to the right place. They must use a call center not located in the US because all we've spoken to have been very difficult to understand. I think we're finally in the right place but still having a problem getting our question answered. read more