First of all, I don't typically write reviews, just read em. I was so impressed with the level of service this place has that I felt compelled to let Yelpers know about the tremendous level of service these guys have. I don't smoke cigars... why the heck did I go in here? I am new to the area and was looking to find a place to buy some hookah supplies... It was a long shot, but I figured I would pop in and check anyways. Little did I know, this place was a super classy cigar shop with a very sharp looking staff and beautiful cigar displays and lots of cozy chairs. It was obvious there were no hookah supplies here. I ask the gentleman working the front desk if he could point me towards a place where I could get some hookah tobacco. He whipped out his iPhone and found me a place, called it to make sure they're open and made sure they had what I was looking for... then he gave me directions... I was blown away! Wow! You did all that for me? Even though you well know I won't buy anything? It is the little things like this that make all the difference. Thank you. read more

ive been here a couple of times nice place to relax and enjoy a good cigar, great lounge with a nice view of the outside.

Awesome place to buy cigars and cigar related merchandise. Also an awesome place to sit and have a cigar. Service is top notch.

Great selection. Nice place to hang out and smoke. Owner is fun and knowledgeable. Give it a shot.

Great atmosphere to come hang out and smoke a cigar. Huge selection and service was great. Defiantly will be back.

Very professional... The owner, Anto, and his son, KG, always provide excellent service right when stepping through the doors... Great environment for reading, watching sports, a good laugh with friends or even business meetings A feeling of warmth accommodates you when entering and seeing the wooden ceiling and the carpet flooring Best cigar lounge in Pasadena, hands down A+ read more

I am so happy that I've found this place! If you are looking for a place to kick back and enjoy a wonderful cigar and be among like minded people. This is the place! read more

My go to cigar shop! Great atmosphere and selection! They care all your cigar needs from humidors to S.T. DuPont Lighters...

Great place to hang out and relax after a long day; the cigars are kept well humidified and the atmosphere is wonderful. The Owner and his son are great people to get to know and are great business owners! I always go to smoke and relax while talking with strangers who come for the same reason. Get prices and a plethora of fine cigars to choose from. Best cigar shop I've been to in LA and will always be a steady customer. I always get treated like a friend more so than a customer which is what a business should be all about! read more

Stopped by after lunch for a cigar. First time here, and really enjoyed it. Tony provided great service and was very knowledgeable. I'm still fairly new to the cigar world but I didn't feel overwhelmed. Sat in their lounge and was very relaxed. Tony even provided some espressos. Highly recommend! read more

Our 1st stop upon arrival to Pasadena from Dallas. The owner gave us a warm welcome and great laughter. Love this place

The only place I'll go for cigars and humidors. The owners know their merchandise well the place is chill and relaxing and the environment is really laid back. Defiantly recommend this place read more

I've been here a few times and honestly I never really liked the service until recently the owner hired a new worker there. He gave me good recommendations and explained to me difference of the cigars and their background. I was with my wife that night and she kept talking about how she enjoyed the knowledge and experience provided by this gentleman (Ansen, I think that was his name) and that made me real happy. Definitely coming back and this time I won't have to worry about disappointing my wife or friends. The place is nicely set up and relaxing. Now with the service that's a huge plus!! Ask for Ansen he'll take care of you! read more

I just visited this place for the first time, and actually i'm so glad i did. They have a large variety of cigars, the staff there was very helpful, knowledgable, and very nice. He helped me find everything i asked for. The prices very a bit more expensive though. But having said that, i'm sure i'll visit this place next time i'm in Pasadena, and will definitely recommend my friends read more

Great cigar shop. Good selection and good prices. Visited last evening with a friend...always the best way to partake...not being a regular, I wasn't sure what to expect. As you may know...or perhaps you don't...some shops can make you feel like an outsider pretty quick; as though you are bothering them because you want to give them some money. Absolutely not the case here....we were made to feel very welcome and the owner and his employees went out of their way to make sure we were comfortable...very cool. The cigars were not dry or stale...and I am not even an Aficionado. Anyways, I give this shop a solid 5....and would recommend...that if you do partake and are ever in the Pasadena area....definitely stop by and enjoy...while beating your friend in a game of chess. read more

My go to cigar spot. Prices are a little high I'll admit however to be honest I go for the people more than anything. Fun spot, good guys.

I love Cigars by Chivas. I've been going here for about four years and the place has become a second home. I've bought a locker which allows me to have special discounts & privileges. Come down, play a game of chess, and smoke a stogie! read more

- even though big walk-in humidor, cigars not fresh. Expensive! 20% mark-up just for being in old town Pasadena... And they are rude and rather elitist. Avoid unless you're on foot (that's the only time most go in). Not a recomend. read more

Bad customer service. The moment you walk in, you feel like an outsider. Cigar selection was okay, but not great. Pretty overpriced for my taste. read more

I've gotten cigars here off and on for years they have a good selection of fine cigars. This place ain't cheap but you get what you pay for. It's a cool place to chill and smoke a cigar. The staff is friendly and knowledgable. Had an Arturo Fuento and it was perfection! If you're a cigar lover definitely check this place out. read more

I wanted to like this place, and I was excited to go back based on how friendly the people were in there. Unfortunately, after some research, I feel pretty hard done. I'm putting together a birthday present for brother and know I can't go wrong with good bourbon and cigars. I don't know much about cigars, but my brother's idol is Winston Churchill. So when I walk into Cigars by Chivas and see the Davidoff Winston Churchill Petit Panatela cigars, I know what I'm getting! I paid $69 plus tax and headed out. I do some research to see what the reviews are on the cigars and am very happy to see they are received well. I'm not happy to see that they are being sold for $30 everywhere else. I call the shop and ask if I was charged for the wrong item because like I said, they were friendly enough and seem to get mostly good reviews on yelp. He said no, that's the price. California has a 30% tobacco tax. Okay, that doesn't account for a 130% mark up, though, right?! So I call another shop, Planet Tobacco in Eagle Rock, and ask if they carry them. Yep! For $34.99. I didn't want to write a bad review, but this is just wrong. No other way to put it. I suggest you do your research on prices before purchasing at Cigars by Chivas. read more

Decent ambience, signs posted to weed out the riff raff that doesn't buy and tries to take advantage of a game of chess or a plush leather chair. Extremely overpriced stock and with the exception of some already absurdly priced Padrons not worth the trip. read more

Had a bad experience with a defective product purchased there. Owner non-responsive and son rude. Plenty of other places to buy good cigars. Would never do business with them again. read more

Ok. so friday nite and you got nothing to do right? well my friend and i went to this cigar place called Cigars By Chivas Expensive and "VIP" looking but be warned looks can most definitly be DECIEVING.... The shop: they have the greatest selection better than that ceniza place over in El Paseo. The place is great 32" inch screen tv and all the cigars are definitly well worth the money OH and for the Davidoff 100th Aniv., Opus X, and 1926 Aniv. Padron you need to ask them for it they are not display and its good so that dumbasses dont touch them and mess the skin up. Now the Decieve: There was about 2 young guys working and like some anal prick that I later found out is the owner one guy looked strait out dead look like he just saw a ghost. and the other guy looked like he came out of the marines like full on flat top HA! only thing is that i rolld by and noticed that the dead guy is still dead and the marine guy has a goatee now. I spoke to the marine guy I know his name is Erny cause he said Its just like Sesame St. and he seemed very happy to help me out and he did, so the his service was great now when i had asked him if he had some opus x Perfextion4 or 5 (no not a mispell) he said yes so he walks to the back room and I hear a loud yell DIDNT I TELL YOU NOT TO F*(# ING BOTHER ME!!!! WHAT THE FUCK IS THE MATTER WITH YOU!!! He mumbled some stuff to the old sack and some words were exchanged Mr. Marine Pulled out like 4 boxes and i purchised 3 of the Perf. 5 and one Chateau. yea... but overall mr. anal left and the marine dude stayed and we chated i would give it 5 if that dick didnt yell like that and made an impression like that as if he treats his associates like that. OH AND HENRY M. WITH THE 1 STAR DOESNT KNOW ANYTHING ABOUT CIGARS!!!!! EVERYTHING IS NOT OVER MSRP AT ALL I'VE BEEN SMOKING SINCE HIGH SCHOOL WITH MY FATHER!!!! I KNOW CIGARS!!!! THAT STUFF KNOWN AS PLUME IS GOOD ITS BEEN AGED!!!! IM GLAD THEY CALLED YOU AN IDIOT!!! ANOTHER THING IT IS A HIGH END PLACE... THEY SELL S.T. DUPONTS FOR CHRIST SAKE, NOONE ELSE IN THE CITY NOR STATE HAS A SET UP LIKE THAT... DONT BELIEVE ME? LOOK AROUND FOR YOURSELF FROM SAN DIEGO TO SAN FRANSICO TO SACRAMENTO!!!! GOD!!!! but touchay on that old sack... read more

Been awhile since I've been here and reading the reviews now I know why. This place is super overpriced and smoking there in that lounge alongside Anto's regular clientele is stuffier than the smoke permeating inside there . This place is super pretentious and did I say way overpriced!!!!!! read more

I felt very fortunate to find this cigar lounge so close to where my family and I had lunch. I paid $15 for a $9 cigar but the dude working there cut it and lit it for me and I relaxed in their comfy leather chairs while watching golf so really the price was worth the experience. My wife and daughter returned from shopping to find me puffing the last bit of my stogie and had a seat while I finished up. Nothing was said about them sitting in the lounge despite signs that read a $10 cigar minimum purchase required to sit in the lounge. I greatly appreciated this and thoroughly enjoyed the experience. I plan to return the next time I am in old town. read more

What can I say, my home away from home, my second family and sometimes my office. Anto and his son KJ run a top notch cigar lounge that offers service like no other. I have met some incredible people while enjoying a wide variety of stogies. From the carefully selected cigar offerings to the warm and friendly patrons, Cigars by Chivas is a class act. Truly a Pasadena gem. read more

I stop by here periodically, and every time I'm surprised at the prices. The selection is good, not great, and it always feels like you're interrupting something the "loungers" are talking to the proprietor about, which is quite awkward. read more

One of my favorite cigar lounges very unique and to the point. Has a very great selection and everything is very on the dot. Very great place to have a mini get away and a great smoke, great crowd, and very helpful and friendly employees. read more

Anto -- He is the owner. He's there almost every night teaching people about cigars. I would recommend getting a box there for storage because the prices drop significantly when you do that. read more

So happy I found this place! The first time I came I felt a little out of place because I didn't know a thing about cigars, but the staffs were welcoming and friendly. They were patient with me while I learned about this new hobby of mine! After browsing other cigar lounges around, I decided to stick with this one. When it comes to hobby boutiques, I think character is important. When I sit in this lounge to enjoy my cigar, the time flies. The owner is not shy to share stories and it's always a good time. As I continued to come here, the better I feel about this place. I will recommend it to all my friends. read more

I travel or around the country I've been to dozens of cigar shop this is my favorite. It is a must visit if you're in town. They have a great selection is a great place to sit down and relax. All the people who visit are very friendly read more

fun place to go smoke cigars and love the peopel there too realy nice they even let me in with my big as doberman nice place and the price its oky there cigars there going to cost a lil more they have all cigars from $7 -$100 cant go wrong read more

So I've always seen this place when I get out of the parking lot on De Lacey and thought it had a cool old school kinda look to it but never went in. Then the other day I decided "what the heck?" and strolled on over. Man this place is cool. Jazzy music playing (or sometimes the Gipsy Kings, but who doesn't love the Gipsy Kings), a bunch of guys sitting around smoking cigars, and quite possibly any kind of cigar you could ever need/want. The owner is very cool and the staff is helpful too. After my visit I did a little google sleuthing and found this video. Check it out: http://vimeo.com/10725184 read more