The guy who helped me out (probably the owner) was a total jerk. He was on the phone and didn't even bother to stop his conversation while he helped me out. He was super rude when I asked for a receipt, like I was asking for something inconvenient. Never stepping foot in there again and I wouldn't encourage anyone else either. Oh, and he was still on the phone when I left. read more

I visited to find some products. The person behind the counter was nice and showed me what they had. When I purchased some liquid shots, I realized I could get more value for pill form. I went back in and exchanged for pills and was told they we're the same value. When I tried to access my account in the parking lot, the bank website was down. My point is that I was never given a receipt and was lied to about the value of the pills vs the liquid shots. Later I found out the employee scammed me out of $10. It was my fault I didn't get a receipt, but I wish people had more integrity these days. Always ask for a receipt! read more

I've been to a lot of smoke shops and 90% of the time the people that work there don't know much about the products they sell. The lady that was working when I went in was super nice and knew her stuff. I'm visiting family but this will absolutely be my go to when I'm over here. Specifically because of the great customer service. I only vape cuttwood unicorn milk and they had it and on top of that the service was great. Definitely recommend. read more

Wow unbelievable .......horrible customer service I would expect much more considering it was the owner I was talking to ... purchased an item today that didn't work so I called the place to ask for a return apparently I called "the wrong place" so I spoke to a lady over the phone n she claims she was owner how can u be so rude n run a place? Pathetic! read more

Great little tobacco store! Employees are firmly and helpful. They have some great products. We just stopped by from out of town and glad we found this little shop. Definitely a go to place for all your smoke or novelty items! read more

Amazing people, ambience and hookah! Been a regular here for 2 months now and feel at home when I visit this place. Now you know where to get a good hookah in Morgan hill. read more

Picked up a couple of stogies for my ride home as passing through area. They turned out to be as dry as a Your dad'sThanksgiving Turkey. Definitely never going back there again something about a head shop turn cigar never works out once you smell that incense you know this place sells crap cigars read more

My fiancé and I went in tonight to see if they had any cigar boxes there where getting rid of or selling. Becca was the manager working tonight. She was letting us know that she didn't have any to give away but did have some for sale. We wanted them for our groomsmen proposals boxes. She was so helpful in getting us boxes and find the right cigars to give to the guys! I can't thank her enough in helping us! She was super helpful and telling us a lot about cigars! I will definitely let everyone know that's the place to go for cigars and such. read more

Holy balls, went into to buy a pack of Juul pods. $32.65 with tax? That's quite the mark up. No prices on most stuff. Weights and measures needs to hit this place up. read more

Bought vape pen yesterday becca was great she really knows her products. She explained each one and set up and showed me how to use the one I bought. Thanks Becca read more

This place is bullshit, the service here is very bad, I bought yesterday a vape and today is gone, is not working more. I use to buy that kind of nicotine vapes in any smoke shop but never they finished in just 1 day, I show the guy the payment so he can saw the date, and he just ask if I have the box with me, of course I don't have it sr, I always tried the first smoke before leaving the smoke shop, and I did that but everything was right so I throw the box and just left the place, but I wasn't expected to the next day saw that the vape wasn't working maybe is not a big deal for some one but it cost me $30 in just 2 days, and is about the service they gave us, in some places if you have any problem with that they just give it a new one or al list give u discount for the next one, is just something that make me feel bad because we go to your business to buy stuff and if something happens like this at least you can give a solution to the costumer, HORRIBLE costumer service in this place. (Sorry for my English mistakes I'm learning writing) read more

My recent & first visit to Cigarland on Tennant Avenue was exceptional. As a not so easy to please customer i found the staff (Lavina) to be friendly, knowledgeable, & very helpful. Thusly anticipating future business dealings. Sincerely, X o X o. read more

Received great customer service today! Even though I am working towards quitting smoking... I had previously bought an e-cigarette from a different smoke shop, so I could smoke with less nicotine, but found it too harsh. Today Michelle explained the differences in the e-cigarettes and which one I needed for a smoother smoke. You can spend a lot of money on e-cigarettes, I wish I would of come here first. read more

Matt hooked me up. Answered all my vape questions, cleaned my machine, and sold me some great products! Thank you!

The whole family has been going here for awhile, Every time I have went in Lavina has been extremely helpful, very nice, and polite. If they are out of an item or don't carry it she has ordered it for us. Please stop in and shop with them. read more

Good job defending yourselves wish the best for this shop. I hope they respect their decisions.

Just went here and Matt and Rebecca were amazing! They helped me buy some juul pods and talked me and my friend into buying some cbd, there knowledge on it was so helpful, I'm coming back again just for them read more

Tobacco, pipes, and everything else are way over priced! Why even bother selling pipes or pipe tobacco if your only going to sell a pound of cherry? Load of bs! read more

Decent array of items in a pinch. You can usually find their stuff a bit cheaper online but I like to support local business.

The name of the place should be, "f@ck you, give us your money". I went in to buy a small, handheld vaporizer. Something small, easy to use, and durable. So, I chatted with a man for a little, who seemed very helpful and nice. Although, he was just saying whatever he figured I wanted to hear....I certainly get that now. So, I plop down $80.00 on a handheld vaporizer, thinking its a good buy since the salesman kept saying "it's very good, and great quality". Ummmm, it broke by the third/forth use maybe. I went back to explain the situation, (it was the next day). I mean, you can get lemon merchandise all the time, I wasn't upset. But, it's up to the salesperson to correct this if it happens. That was a no go. He said I bought a "very cheap item, very low quality" oh and my favorite part,"the item is disposable, it is supposed to break very quickly, now you buy another. Or better quality and it will last" That man should be very happy I was enjoying the hot cup of coffee in my hands.... I don't recommend this place even to my enemies. Somehow, I see these people selling you 'lemon' rolling papers if at all possible. read more

Really a rip off. First time I went there to get a pipe for my Tabacco price was 2x - 3x the prices anywhere . Did not have a wide selection. I will give him credit for having a wide variety of items . Second visit to give him benefit of the doubt, the same thing. i called and ask for pricing over the phone - he did not price me instead said " come eher and I will take care of you" sounds like my kind of salesman. however he did not. price for the item i wanted was almost 2x's what i normally get it for. I am done with this place. it wont happen a third time read more

I've been going to cigarland since i was a teenager, and its been my go-to place for any smoking needs if I'm back in Morgan Hill. Granted, the prices aren't great compared to what you can find in SJ or SF, but they're comparable to everything else in the area. Their selection of actual cigars is pretty great. ZJ is a super chill dude and is willing to bend on prices if you're a regular. read more

Becca was the bomb! She was super knowledgeable and very helpful. Thanks Becca for a great experience.

Owner is extremely nice, opened up the store to us when me and my buddy needed a cigar. Great help and a realy nice guy. Cigars bought at stores are expensive that's a given. I am willing to pay the extra to support the owner! read more

I have been here plenty of times and they have a very friendly employee base. They have a big selection of everything. From cigars to vaping and pipes. Excellent service and definitely coming back. read more

Glad to say that I walked out of that place laughing at their prices. I have found some the products they carry in other stores for literally 1/3 of their sticker prices. They don't sample ejuices but they do offer to let you smell the juice. let me clarify that I am speaking mainly about their vape stuff. read more

I've been to Cigarland (Z Lounge) tons of times. They have great selection, not to mention a very helpful and friendly staff. If I may make mention that they get very personable as they get to know you!BEWARE If you're not the friendly type! Matt and Zeejay are the best. They helped me pick out juices for my vape. They also have other tobacciana products. If you're the night owl type, Z lounge is connected to the shop and is a cool weekend night hang out spot. I'll always be back at this place for my vaping needs. read more

They have a large selection and a large attitude to go along with it. They dont give a sh!t about the items they sell, they arent into vapor, appears they just care about selling cheap items at high prices. I would NOT recommend this place to anyone for any reason. read more

Matt, was very helpful he knew what he was talking about and helped me get what I was looking for, I am most definitely coming back and I live in gilroy it is worth the drive to come to this spot read more

I'm so happy I finally went into Cigarland. I've been hearing good stuff about this place. I'm interested in the cbd creams and oils,and they have a lot here! I went in on Friday afternoon and the very nice, educated, gal was there to answer my questions and teach me things about oils. I bought a bottle of the hemp bombs CBD oil 300 mg. And this went to work quickly! Woo Hoo! Cbd's are excellent for pain and many other things. The young gal told me her name a couple times, but I forget. She knows who she is. I have been one other time to a dispensary in SJ and bought some CBD cream for 42.00 and with tax it was 56.00. What a fricken rip off the dispensarys are! I don't need to go back there. The oil I bought at Cigarland only had 3.00 tax. Cigarland has alot of cool things in there, check it out! Thanks again, I'll be back. read more

bought a $20 gift for a friend here, within a week, it started falling apart from being very poorly made, went back to the store, and was basically told too bad and was given lame excuses. Store does not stand behind their products even when poorly made. I will never go back. read more

I accompany my grandpa whenever he buys his cigars from this store but this time I was by myself and I was asked for my ID even though they've seen me several times. You guys are doing an excellent job in complying with rules and regulations and I support the store in their effort and the manner they check ID, good job and keep it up!! The store itself is a one-stop shop for the most part and each time you come back you'll see new stuff. Prices are very competitive. Friendly and approachable employee. Check this out they opened another store by Condit rd-Dunne ave which makes more convenient to customers like us that's from the other side of town..but anyside of town you'll be, Cigarland is there!!! read more

The prices are too high, and while some employees are polite and sometimes friendly there is a middle easten man there who has given me misinformation to sell me products and has an almost hostile attitude. He has no idea about customer service and has consistently lied to me, selling me E-juice with nicotine even though i asked him multiple times to give me nicotine free, he has refused to replace it even with a receipt and unopened and has in the past lied about the quality and specifications of things to make a sale, and when he told me to pay $2 for a miniscule peice of plastic (mouthpiece for a vape pen) even though i had the receipt for the product and it looked like a factory defect (bubble in plastic weakened the structure) he told me i had to buy a new one. That was the last straw and they have lost me as a customer, if you see the other cashier (a woman who is quite friendly) in there id recommend a look, but if its just him then dont listen to any claims he makes without checking your facts. read more

I would like to put 0 stars on this place. Huge ripoff, bought a piece that broke after using it 2 times, took it back and they offered me a dollar of a new one. Did not care at all about what happened with their crappy piece! They are way overpriced also. Drive somewhere else and get something more quality for a cheaper price! Avoid these jerks! read more

Something really good has happened in this store lately--the energy is better. I am very happy with the customer service. The product is something I could get online, but I am glad I bought it here. Very nice, helpful, and friendly. read more

I have been buying from this store for at least a year and a half and never once have I had poor service. In fact, the opposite is true. All three of the employees I have dealt with got to know me quickly by name and always are friendly, helpful, and know their stock well. One of the things I like about the store is how well laid out it is and how clean it is kept. Products are easy to see and there is a good variety of merchandise that I believe would satisfy anyone's tobacco or vaping needs. Staff is always willing to answer my questions as well as to suggest products I might want. I never feel rushed when purchasing anything and feel they want their customers to be satisfied with their purchases. I'm sure it's possible to find some products in other places or online for less money, but when I find a place that is convenient for me to get to as well as a staff that is as helpful and friendly as this one is, possibly paying a little more for something is not reason enough for me to buy esewhere. read more

complete rip off prices the owner does not have the prices for the items so he can try to rip you off and he does I have heard horror stories of people paying 30-50 dollars too much for pipes and vapes read more