I love this store and especially the guy's running it! Musa is so helpful and friendly and his…read morebrother(?) is super nice too! He gave me the most delicious stuffed veggie thing's indigenous to their home land! They offer best prices on everything and since it's Monterey County, you won't be taxed as much as in Santa Cruz County! That said, they offer both Santa Cruz AND Monterey branded merchandise. They're open later than most other shops and their store is always well stocked with a little bit of everything making gifts or personal item's fun to shop and fulfill all your smoke shop needs!

This shop never fails to please with every variety as far as brand and flavor for disposable and…read morerechargeable vapes. as the market continues to produce more brands and more flavors so does the inventory at dullys to matc.the ever expanding array for the most innovative and flavorful Vapes and juices can always be found here I promise u that. prices are very fair not trying to rip u off.bomb masks and accessories too.

Amazing shop, owner has great knowledge on products, good prices and great variety of items as…read morewell. The store is always super clean as well and I can always find what I need when I go there. Fantastic place to shop locally !!

They have an amazing selection of smoking supplies as well as other accessories and the owner…read moreSammy is a pleasure to talk to.

I called and I got a good sense that the other person on the line helping me stepping into my shoes…read moreand getting, "the sense", of what I was looking for. The person helped me and then followed up with a call like he said he would and just what I needed. Tx

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

I just found this shop not long ago. They have all kinds of great merchandise at the front of the…read moreshop and a huge back section of beautiful glass smoking devices. Both times I've been there the workers behind the desk were super helpful, and pleasant and were extremely grateful to have local support. I live in Scotts Valley and I don't receive that sort of warm welcome at my local shop, so it's worth the drive to Santa Cruz to be appreciated and feel good about my purchase.

Great selection of cigars from higher end Fuentes and Olivas to budget friendly Casa Garcias and…read morePrize Fighters.

This smoke shop needs to train their employees. I bought a hookah tabacco and the flavor was not of…read morea good quality so next day I went to returned it. Employee refused to accept it even though no where in the receipt or the in the store was a sign explaining their hidden no return or exchange policy.

Super friendly staff, always stocked, and always clean. Doesn't reek of incenses which is a nice…read morechange.

great place great prices great customer service :) always nice shirts and cigars as wellread more

great service! but the smoke was nasty I went through a nug and be careful with what you put in the…read moregrinder no smoke bugs

i went i. to purchase a vaping charger. Was not told you need a certain cord to use the charger…read more Went back with an hour to get the right charger. Was told rudely that all sales are final. The gal told me "we don't need your business.". The sales person was the blond gal. I will not be back and do not recommend this business.

I've been shopping at The Hook Outlet since they were behind Pizza My Heart on 41st Ave, and now at…read moretheir newer spot across the street at 2175 41st Ave. There are a few reasons I keep coming back. First, their prices are consistently some of the best around. Second, I can usually get in and out in just a few minutes without any hassle. What really sets them apart from most dispensaries, though, is their customer service. The staff are knowledgeable, helpful, and always willing to answer questions or help me find what I need. It never feels like they're just trying to make a sale. Nick, Steph, and Alex recently helped me pick out a few products, and it got me thinking that I should finally leave a review. Over the years, there have also been a lot of genuinely kind people working there whose names I don't know, but they deserve recognition too. I've made friends through this place and am happy overall they are here. They do an incredible job creating a welcoming atmosphere and making sure I have a good experience every time I walk through the door. Great prices, great selection, and great service. That's a combination that's hard to beat.

Best place in town! Deals on deals! Nick "a.k.a. Nick the Quick" is the best. If you're in a rush…read morehe's the quickest bud tender there but always up for a good chat! Highly recommend!