We called to ask if they kept a certain product in stock and they said yes. So we drove all the way…read moreout to make a purchase but the unkempt man who had answered on the phone was not being truthful and they did not have the product. Please better customer service

Been shopping here for years and never got any rudeness that others are talking about. I come to…read morebuy and i get everything i come for every time.

Friendly service, I've been in this store many times and have never had bad service. Prices and…read moreselection are also great.

There's a million and one smoke shops here in Spokane, and this one is something special. Their…read morepricing is fair and lower than anywhere I've been personally, the store is clean and well lit, the selection is vast and the employee that I see when I go in is very kind, knowledgeable and personable. It's always a quick stop but I leave with a smile and my wallet keeps a little heft to it. I absolutely recommend Payless.

Bought a vape the battery didn't charge and I still had 76% vape juice in and they couldn't do…read moreanything for me not even a discounted price on a next one nothing !! When these things cost 7$ a piece in bulk .. MF asked me if I wanted it back why would I want a vape back that does not charge I got from here I wouldn't recommend this place for anyone .. to too that off the patron prior to me was deaf in one ear a sweet sweet old lady and the manager this Spokane "trend setter " type .. was rude and loud with her when she clearly couldn't hear so yeah fuck this place

I go here with my fiancée and I get stared at and watched the whole time I'm there. I don't steal…read moreand I've been there many times. I'm not going to steal if I'm planning on going back there and using it as my go to store but just because we are brown we get watched. Its like...hey buddy you got like 500 cameras and some of your staff carry guns in the open. That's already something that is scary is they carry guns. Are you going to shoot me if you think I stole a candy bar?!?!!! Worst customer service ever and put the guns out of sight douche bags.

Will be going here , getting back in to pipe smoking and the shop looks great , with a great…read moreservice.

Found this gem of a shop a couple months ago. Everything I've read about this shop and the guys…read morethat work there is absolutely true! Good to chat with, friendly and helpful. I really enjoy dropping by

Bright, clean and open. Friendly and educated staff. Wide variety of products and vape flavors.read more

Owner is very helpful and responsive. Answered all my questions in a quick and professional manner…read more Fully recommend.

I have been a customer for about 10 years. The owner is friendly, courteous, and has never…read moredisappointed me on a phone order. If he has trouble getting what I want in stock, he calls and lets me know. We always have a little chat about our families when he is not busy. I highly recommend this store.

I called to inquire about prices of tobacco, had a hard time hearing as I am 64 yrs old so I said…read moreexcise me when he told me a price, he then repeated the price,was in mid sentence about another product price and the man just hung up on me. I felt disrespected and now I will NEVER go in or recommend this place to anyone. I take bake my 1 star and leave zero.

I would give negative stars if they would let me. Terrible selection of cigars, horrible selection…read moreof accessories. Avoid this store at all costs!

Once again, Amy at Vapor Lounge on Francis, made my previous negative experience from the Wellesley…read morelocation, a better experience to keep me coming back. I recently bought a vape mod and it burnt my lip. Yes. It was on the lowest setting. I went to return it the next day to the Wellesley store. Where i had bought it. The manager there said nothing was wrong with it. So I wasn't able to return it. I contacted Amy, the manager at the Francis location. Told her what happened. She contacted her corporate office to get permission to have it returned. They authorized my return! I CANT EXPRESS THIS ENOUGH...AMY( Francis location manager) has always gone above and beyond to fix any negative experiences Ive had. I recommend all vape users to go to the Francis location. They are all friendly and eager to help you with all your needs. Thank you Amy, for all your awesomeness!

Amy was so helpful. She was extremely knowledgeable about the products they carry and answered all…read moremy questions, ( and I had alot of questions ) Super friendly and professional . They have an excellent selection to choose from as well. They're a little pricey but everything is these days.