Great place to go for cigars. The owner and staff are very friendly and knowledgable. I love the private smoking room!

I've attended a conference at the Reston Hyatt for 2 years now and have spent some time here (Cigar Town in the Reston Town Center) in those visits (last year, and right now). This is a great cigar shop - makes me wish I had one like it near my home. Great facility, great selection, great staff. This year particularly. The guy in the store acts like he is showing me his personal humidor. Full on cigar geek. Yes, it's a bit pricey, but everything else in this zip code is too. It's in the middle of a high end housing and retail district so the price point is consistent with that. When factoring that in, the pricing is quite reasonable. There are cigars for all price points - from the house brand (very good) to the very high end and points in between. Back to the cigar geek. Greeted me as soon as I walked in and wanted to help me find what I wanted. But didn't jump down my throat. When I told him about a specific house stick I got there last year - which is very popular and frequently out of stock - he broke the news gently that they were out, but then showed me some great similar options. Made an outstanding recommendation that I thoroughly enjoyed. Went back for more today (and behold - the shipment of the house stick had just come in, so I was in luck!). There's a lounge there and it is quite nice and for members. Out-of-towners can get a day pass, but it ain't cheap. I did it last year and they guys in the lounge were quite friendly, even though I wasn't a regular. Nice weather this year so I found lots of places outside to smoke. The outdoor areas in public space and the outdoor seating at restaurants are quite open to you enjoying a cigar there - much to my pleasant surprise. (Check out the patio at the Hyatt Restaurant - Tavern 64). read more

I have bought from this shop several times, my biggest complaint is that the cigars are always seem dry. I usually get the Hemmingway and have yet to get one that did not crack after lighting. I never had a problem with custimer service like the other reviewers. On the contrary, the guys seems to always be helpful to me when I have a good idea about what I want. I prefer to buy them off line as the prices are comparable, but this is my place when I want a smoke and/or the guys get together with little notice. Their house blends are Honduran, and I really like the light colored cream flavored cigar but that is the only one I have tried to date. read more

Good selection and prices commensurate with the expected Town Center rent that must be withering. They had my requested LFD stick and a suitable mild RP for my buddy. Now, the lack of any semblance of customer appreciation that has been mentioned in other reviews was blatant but not surprising so that accounts for the two star rating. Dude knows he's the only game in the RTC. read more

I went into Cigar Town a few days ago and had the best experience. The sales rep was really sweet and he definitely knew a lot about the products they carried. The hookahs they carried were beautiful but the selection was okay. I do wish they had more flavors. Overall my experience there was amazing. The sales reps were nice and the selection was better than I thought it would be. read more

Cigar town is definitely my favorite cigar shop in the area! Very wide selection of cigars that are reasonably priced. Customer service is great, always helpful when i ask for a new smoke! I would definitely recommend this place to anyone looking for cigars! read more

Definitely one of the nicest cigar shops I have been to for various reasons. The customer service was impeccable and the environment was very welcoming. They had a wide selection of cigars to choose from at reasonable prices. They really do care about you and try to cater to your needs while also educating you on their products. I highly recommend this place. Be sure to check out their beautiful private membership lounge. read more

Great experience... Manager was very knowledgable. Awesome selection and variety, fair prices and very busy for a small boutique shop. They had a nice high end rare cigar that I bought as a present for one of my clients. read more

Love the location, amazing customer service from the gentleman behind the counter. They really know what they're doing.

Fairly large selection and they are always willing to cut and light your cigar prior to you leaving. Sometimes the people working are not very responsive but it is what it is and you take what you can get. read more

I Bought a new Diamond Crown humidifier, a Hygrometer, and a couple My Father cigars from a very knowledgeable young lady a couple weeks ago from the Fairfax Corner Location. Unfortunately a couple days later I noticed that the Diamond Crown humidifier had leaked into my humidor! I took the humidifier back to the Fairfax Corner Cigar Town to find Steve and not the young lady who sold it to me. Before I could get my receipt out, and finish my explanation, Steve had given me another off the shelf.... NO QUESTIONS ASKED!! Great Service, great shop! Thank you again Steve, I am looking forward to stopping by your store at Reston Town Center soon for a smoke!! read more

Excellent customer service. Great selection of cigars!! Awesome location in the heart of Reston town center VA. Love the beautiful upscale members lounge. Best I have seen in Washington metro area. read more

I have been a member for almost 2 years. The members lounge is well furnished and there is a wide selection of premium cigars available. Because of the location and the fact you can bring in your own alcohol, it makes it a great place to have a drink and smoke a cigar before hitting some of the local bars. read more

Just needed a few for after dinner guests at Easter dinner They were open. Selection as suspected for a specialty store in a high end neighborhood guy behind counter friendly overall I would shop here again. They had what I desired in a cigar. Prices as expected read more

Cigar Town - Bought a few for after dinner guests - Tobacco Shops Near Me - Reston, Virginia

This place is great. Stop in once or twice a week. Good selection and price. I like their members only room too. The town center surrounds and it is great to get a cigar then stroll around the area. read more

Ha! I thought it was just me. Reading that others have had a miserable experience with these two fools is vindication. I asked to look at a lighter, which the shorter guy pulled out for me. When i set it back down, he was incredulous. You mean you're not buying it??! Genuinely put-off. How clueless can you possibly be? I asked about the smoking room in back and started go in for a look. I was informed it was a $1500 annual charge. Sure thing, fellas. I found Old Virginia Tobacco over at Countryside in Sterling. Told them about my experiences at Cigar Town. They just laughed and said i was the third guy this week to wander in with a similar story. Good luck, gents. How are you still in business? read more

I was so pleased with the service at cigar town in Reston town center. I needed to buy my husband a Christmas gift and they just had the perfect gift I was looking for. He loved the gift I got him and the staff were very knowledgable to help me out. I would highly recommend to others. read more

Awesome customer service!!! Steve is the best!! We came in with a hookah pipe from Syria that did not have all the parts that were lost in the move from Hawaii, and Steve was able to put all the pieces and parts together. I would highly recommend this business to anyone in the area that needs to get their tobacco fix on!! read more

Meh place is okay....bought a nice My Father cigar and the entire case wasn't even humidored, the stick ended up being hard and dry. I've smoked this particular stick many time and it wasn't enjoyable. Particular unhappy. I asked to smoke in the shop but you need a membership? Guess people can't enjoy smokes in store. read more

I'm not particularly knowledgeable about cigars and was seriously concerned this holiday season when my girlfriend strongly suggested I buy her father some. I wasn't really looking forward to finding him a gift, as I didn't have any idea about his preferences etc. Simply put, the folks at cigar town were super helpful. They put up with countless "newbie" questions I had about cigars and helped me get up to speed. I ended up picking some Monte Christo Classics. Long story short, my girlfriend's dad loved them! Needless to say this made my Christmas a bit merrier. I really appreciated the extra help I received at cigar town. Unlike some of the other reviewers I found the staff courteous, polite, and patient. I'm not much a yelper....but Cigar Town merited my first review!! read more

Great service..Very wide selection from all over. Products are fresh and full bodied with prices that fit your wallet. I purchased a cigar gift set for my son and he loved them. We are going back with friends to become members. Staff was very happy to introduce new products -some new brands from South America - for no cost. Refilled my lighter and after buying 15 cigars I got 3 more for free. I forsee great times in the future at the Cigar Town once football season opens officially and I get a membership. Stanley O. says I hope to see more of my pals get over there soon. Try the gurkas if you want a nice smooth smoke. read more

Great for cigar enthusiasts and neophytes like myself - the staff were very helpful and asked a fair amount of probing questions to determine which product would suit the occasion. read more

We were visiting from out of town. We came here to smoke a cigar after a lovely dinner. It was early on a Saturday night and their private lounge was totally empty. We asked if we could get a trial membership so we could smoke a cigar. No. Go to our location 12 miles away. Really???!!! Not worth your time. If you want somewhere nice to smoke a cigar go to Civil or Drapers in DC. Even Shelley's in DC has better customer service. read more

Drove 10 plus miles to make a purchase and enjoy a pipe while on Business travel and was flatly denied. Don't bother with this place if you are in the area on travel. Rude Customer Service. read more

Really great place. Very clean and organized, awesome selection, really helpful and friendly staff. I don't smoke cigars very often but this is the place I go when I need some for a special occasion. read more

I have been frequenting Cigar town for many years now. Not only is the staff knowledgeable and extremely dedicated to their craft, but the whole atmosphere and ambiance of the store is top notch since they moved from their previous location across the street. Steve has made me a legitimate Padron '64 fan. He is always more than willing to impart some knowledge to me on the differences in smoke quality for the price. On top of that the cigar lounge in the back of the store is a most welcome addition to the location. Beautiful hard wood and leather, not to mention a great place to enjoy a cigar and watch the game. Top notch! read more

I went in to buy cigarettes as I do everyday at this location even though they are overpriced since it's located close to my workplace and upon entering I asked for change handed the owner $20 and told him I want a pack of cigarettes he precedes to put the $20 dollars in his drawer gives me the pack of cigarettes then gives me my change as we were conversing he forgets I paid him and asks for the $20 dollars I tell him I gave it to him and offer to wait for him to count his drawer he then precedes to imply I'm lying to him and that he will not argue with me. As if I am the one in wrong here then precedes to tell me not to swear to god I paid him as that would be false. His customer service and the way he approached a long time customer was disrespectful and astonishingly rude over $20 that he was incompetent enough to remember. I will not be entering this location again and advice others as well. The cigars are good though just make sure he is focused with your money. read more

Great service and very friendly staff. I did not know a thing about cigar's and I learned a lot and even found a few I like for my groomsmen. Thank you fellas! read more

If you are looking for a knowledgeable cigar guy and a store with options from cigars to humidors to flasks, this is the place to go in Reston. Steve is very helpful and eager to serve and advise. The shop has a comfortable cigar lounge with if screen TV as well. read more

Great place, excellent service from Steve, outstanding selection of cigars at a good price.

Very friendly staff. Very knowledgable and always helpful Great selection. My "go to' place for cigars. Can't beat their house brand cigars - very reasonable price and always a nice smoke. It's the only place I shop for cigars. read more

Ive been to most of the cigar shops in the area and this one is by far my favorite. In the heart of the Reston Town Center, its conveniently located (youre almost guaranteed to see folks sitting next door at MS Grill smoking cigars they just bought from this place--a great way to enjoy a smoke and a drink outside). There is an excellent selection of quality hard-to-find cigars (love the Padron selections) and they are always adding new cigars into the mix. Always people in the shop, so looks like it does a pretty good business so clearly other folks share my view. I've been impressed with the customer service and can always count on a good recommendation from the manager. I'd highly recommend Cigar Town to anyone looking for quality cigars and a knowledgeable guy behind the counter who will steer you towards a great smoke. Definitely worth checking this place out. read more

Very good selection. Decent prices. But sometimes the service is an abominable combination of surly and adolescent. Sometimes the service is great. read more

Awesome cigar shop and just a perfect spot in Reston. Excellent customer service with the Finest selection of cigars i have seen in northern VA . If you like specia rare l cigars for a special occasion fuente Opus X lost city or the god of fire cigars is the absolute best cigars i have ever smoked. read more

The Man who usually works the desk with glasses...well start with him. Never has he offered any information I couldn't find out from reading the box. Always Rude. wouldn't open the doors after closing them 5 min early. Sold me an overpriced Prometheus lighter with no fluid in it and tried to "fake fill" it right in front of me after I had come back so he could remedy the poor customer service and he failed again. a year ago my mother came in looking for finer selection fine of cigars as a gift. He grabbed some less than mediocre stoges told her they were rare and tossed em in a box slapped a 300 price tag on it. later looked on the web and the "rare" or premium selection was closer to a DUTCH MASTER than anything. He is a swindler....rude to females...unknowledgeable or incapable of educating others on his craft and always seems to be miserable. I understand that you have to charge a Premium price so that members can smoke in your establishment Blah Blah Blah.... its tobacco your in Virginia and we can buy it all online. Maybe get some one with social skills to be the front man. You sir.. have disappointed me as a man. You have shamed Monte, Ashton, both Romeo AND... Juliet, and even the men selling rolled up banana leaves with fake cigar rings abroad. Old Virginia Tobacco wins again. I would only return to the store so that I may foul the air the spectacle wearing chode breathes. read more

This place is absolutely horrible. I buy most of my cigars online for the convenience and price, but once in a while would buy one from here since it's close to my home. A few months ago I bought a cigar that I later found to have a crack in the wrapper. It was unsmokable. I didn't do anything about it then. Yesterday I bought another few cigars from them and made sure to inspect every single one. No cracks this time. Although, I did notice a few on the shelves that weren't flawless. When I got home I took the huge label off the Partagas I bought only to find it had a crack under the label. Unbelievable. I took it back today and was basically told that there was nothing they could do since I could have dropped it. What? Really? Wow! Never going back there again. They are willing to lose a customer over a $7 cigar? Good luck to you if you decide to pay the exorbitant prices for the meager selection and low-class service. If Jon B. Hayes is still around in Fair Oaks, I'd go there instead. read more