Went into the One today to gift myself a new water pipe. Wally, owner and Gentleman, showed me a…read moresuper impressive collection of water pipes of all sizes and varieties. Great price range. Wally was super accommodating of my questions. (GREAT selection of bowls!) The shop is immaculate, btw. I walked out with the best water pipe I've ever used. I cannot thank Wally enough for his service. So good to find a great local business selling glass and assorted accoutrements.

Nice friendly staff and stocked with a ton of good options. I definitely recommend this shop and…read moreit's a plus that they're open late check them out and support local business.

The coolest shop In San Mateo, It has a variety of options and reasonable prices and selection. I…read morehad nice time buying from this shop also great customer service. I would definitely recommend this place to everyone.

My girlfriend and I have been coming to this place since it opened, and Jamal is always such a nice…read moreguy. He always gives us advice on what to get when we're uncertain. We love coming here!

Awesome service, great inventory of pipes and glass, great prices too. Everyone who works here is…read morevery friendly and helpful

The Cave is one of my most favorite retailers. Every time I go there, the employees are friendly,…read moreknowledgeable, and won't up-sell me... or even sell me something I don't probably/actually need. My PAX battery pack was acting up, I think it was a bust and went in to get a new one. When I described the problem to the guy, he replied with a list of things to try before buying a new one... and lo-and-behold it works now that I tried his very first suggestion (cleaning the prong with isopropyl alcohol). I was all ready to buy a new one there, but he steered me instead to a free solution. Some time before this, my Ooze Duplex 2 vaping device was acting up, so I went back to them. Their return policy said no, which was fine. But their guy took the time to explain to me that the manufacturer's policy is really good and how to go about getting my device serviced by them. He noted that I would need a physical receipt to get warrantee work. I didn't have it. So he took the time to look up several days of Visa receipts from several month prior to find mine. He printed it out for me to send in. (And the vendor, Ooze, was awesome and quickly replaced the malfunctioning part.) I come in with what I know are newbee/stupid questions. Not once have they treat me with contempt or derision; they just simply answered my questions with a smile. If you have anxiety, I think you'll like these guys; they are very chill and non-judgmental. Parking sucks but that's a bad place to have to exit anyway. I park around the corner (on Palm), and just walk over.

Good Prices! They have variety of options rolling papers and the nice lady helped me . She was very…read morewelcoming and nice. I highly recommend this place they have more than just smoke products 04/13/2024

When they were on B they were great with the guy with the glasses. The man that sold me a silicone…read morebong not only tried to upsell me despite the marked price but made an excuse about that's how much the bowl cost with it while he gave me a discount. Later I found that there was a bowl wrapped in plastic already inside the bong after smoking out of it. Despicable

Decent selection. Members club however you can pay a cutting fee and bring your own. You can also…read moreBYOB. What's not to like? Very relaxed environment. The staff is knowledgeable and friendly. Nice place to hang out and smoke.

Amazing staff and awesome location. Traveling in for work and was warmly welcomed by all in the…read morelounge. Highly recommend this lounge!

The customer service here is A-1 They are always kind, courteous, inviting, most of all honorable…read more There was a situation one day, where I gave them too much money, and I hadn't realized, when about to walk out, they stopped me and told me I gave them too much money, then passed me back my money. Their products are always fresh and prices are fair. The shop is neat and clean. I definitely recommend this smoke shop.

Excellent service and great quality products! These people are super helpful, professional, very…read moreknowledgeable and friendly! They definitely know what they're talking about and have such good products. I will definitely be coming here all the time and I highly recommend this place.

Ash was incredibly helpful. Found the right vape at just the right price…read more I'll be a customer until I can get off of this. 'Crack (like) pipe'

They re amazing and kind, help carry my stuffs to the car highly recomend this place!!!read more

While in the area visiting family, my cousin and I decided a cigar was needed. As someone who also…read moreenjoys a good cigar, this is one of the shops frequented by my cousin so we went here and it did not disappoint. They have an awesome humidor with plenty of great cigars to choose from and as importantly, the cigars are well priced. After making our selection and paying, we headed to the lounge in the back to enjoy our cigars. The lounge contains several comfy chairs along with a few table/chair combos. Add to that, there were a few TVs on the wall makes this a great place to catch a game. Overall, I thoroughly enjoyed my time at Cigars and More and I will return whenever I'm in the area.

Solid spot with a fine affordable collection of Cigars. Nice…read morelounge in the back with comfortable chairs and tvs! Parking in back or street parking in front. Nice gentlemen working in the front ! Will come back if opportunity arises!

I purchased a vape battery from this store last Monday it never held the charge from day one. It…read morewas sold without a charger or in any form of packaging. I came in today to ask that it replace or refund the battery. They refused saying it was working. It heated a very small bit of oil but not at full strength. It was not functioning properly. Do not waste your time or money on this business. The product is bad the customer service sucks and they don't even deserve two stars. I give them MINUS 10 stars.

Tons of vape selections and good customer service from the girl at the counter. She knew about the…read moreproducts. There were about 15 to 20 different brands of vapes to choose from and like 50 different flavors.