Mike and his team did a great job on old Rochester style hardwoods that had not been refinished in…read more30 years. They look fabulous! And the price was very reasonable too!

We are thrilled with the service and quality of the work that Rochester Hardwood Floor did for us…read more The craftsmanship of the installation and finishing is outstanding. All of the staff have been very accommodating, professional and made some great suggestions along the way.

Steve is phenomenal! Communication was outstanding, always so kind and responsive. Our hardwood…read morefloors look better than I imagined. ​

Steve did a phenomenal job at my home. Professional, attention to detail, just can't say enough…read morepositive things about him or his work. Highly recommend!!! John

Great job. They were very open with us and helped us think through what we wanted in the showroom,…read moredespite us coming in pretty late in the day. We were allowed to walk back and see if we liked the less expensive carpet available in the warehouse, which could be installed pretty quickly. However, they also helped us understand the delay in materials and they did their best to get us on schedule within our very tight timeline. We have recommended them to friends, already, and would to everyone else. We love our new carpet, and are grateful for the excellent customer service.

Awesome job. Would definitely hire again. Extremely honest…read more We hired them to install carpeting and they did an amazing job. Excellent communication about when workers were going to show up. Told us a cheaper way to install carpet that wouldn't make as much money for them, but was better for us. Extremely impressed! We've recommended them to three other friends and all 3 friends have been extremely satisfied. Sorry it's taken so long to write this review. Great job guys!

Had sidewalk steps and back patio with the rubberized covering. The two fellas doing the job worked…read morewithout stops from 8:30-4:00 and did a remarkable job. I would absolutely recommend them!

I read a number of other reviews on different sites. People do tend to say Apollo does a nice job,…read morethe only issue being support after the install. I am finding the same issue. My floor looked great when they finished. A month later I noticed a number of areas looked different. Some spots were shinny other areas looked dull. I thought it would eventually just blend together. I also noticed there were divots that looked like they need more fill. I called the sales person to get his opinion. No response. I reached out to service, and got a canned response to wait 3 days. No response. After 7 days I call the sales person who said he would reach out to the warranty team. They did call and we setup an appointment. They did not show up. I called Revamp, their corporate company who said they don't know all the service schedules and gave me another number to call. As of today I am still waiting. So far I would say they do not support post sales issues very well, if at all. Not sure what the next steps are.

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

** UPDATE** 5/30/25--Shawn and his team stepped up to the plate and took care of every issue and…read moreconcern I had. The guy who came out and did our stairs did an awesome job; I highly recommend him! I changed my rating to 5 stars based on how professional everything turned out and how well it was addressed! My wife and I are happy with the turnout! I purchased new flooring from Bills and just had it installed. The installers, Chris and Tommy from Veteran Pro LVP Flooring, did an excellent, professional job. I highly recommend the installers. They get 5-stars Bills' direct sales team and schedulers lack customer responsiveness once the sale has been made and paid for! There is no follow-up or callback when leaving messages or needing questions answered. The floors and carpet have been installed for over a month. They had to come back out to requote the stairs that we had already paid to be sanded and turned out like crap; been over three weeks still waiting. After follow-up call number two last Friday(5/16), I was told the treads came in, and I should get a call on that day or Monday. Today is 5/22, and there is still no call to schedule the installation; a third call/text-out has been made, and we are waiting! It's embarrassing to have people come over!

I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

I got new carpet put in my living room Hall and stairs and 2000 . I did get the extra warranty with…read morethe pet warranty for any stains. In 2001 my dog puked on the floor they were unable to get it clean so they did replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet the whole thing looks brownish gray it's supposed to be just a gray carpet. I had a rug A Little Rock where you put shoes on if you looked up that rug you can actually see the color it should be nice light gray and now it's all brown and I'm embarrassed to have anyone over to my house. I did reach out to the owner rich and he never responded back I also text message to him no respond back. I would advise you not to go through this company because they don't stand by their product if the warranty company is not standing by it then the company should come back out look at your carpet put another claim in at the very least. they just don't care to be honest. Very disappointed because I looked at so many different companies with carpets and I chose them to do my carpet and now I regret it. So just know if you buy a rug from them it's going to where marks all throughout the carpet. So just walking on the carpet if you have dogs or kids playing and they're not going to replace your carpet and they should because it's where marks and in their warranty say if that happens I'll replace the rug. Well that never happened. I would just go to a different carpet company all together one that stands behind their warranty. You're going to end up in a couple years your carpet is going to look like crap with wear marks everywhere it's so disappointing. I went on Better Business Bureau you can see other people complaining of that same thing so

I was very disappointed with my experience with Quality Carpet. I put down a deposit and scheduled…read moremy carpet installation well in advance. I took the day off work and moved furniture and made all of the necessary preparations for the installation. The day before the scheduled installation, I called to confirm that everything was still on schedule, as I had not received a follow-up confirmation. I spoke with the owner, Kim, and simply asked that the installers wear shoe covers/booties when entering my home. I consider this a reasonable and common courtesy when workers are coming into someone's home, especially when furniture is being moved onto brand-new carpet. Unfortunately, Kim's response was extremely unprofessional and dismissive. She told me that the installers were "not pigs" and would not be wearing booties. When I explained that I was uncomfortable with people walking through my home with outdoor shoes and then stepping onto the new carpet while moving my furniture, she stated that she was too busy to deal with it and immediately refunded my deposit and canceled my order. While I appreciate that my deposit was refunded promptly, the situation was extremely frustrating. I had taken an entire day off work, moved my furniture, and prepared my home, only to have the installation canceled the day before. I was then forced to start over and order through a larger commercial company. Weeks later, I still do not have my carpet. Unfortunately, this experience left me feeling that the customer service and professionalism were lacking. I understand that not every business can accommodate every request, but I believe there was a much more professional way to handle a simple and reasonable concern. Do not recommend. Also saved $200 with corporate carpet location.

Wonderful company to work with. Quality of work excellent. All employees professional and…read morepersonable. Our kitchen floor looks great and the carpet on the stairs, landing and hallway is excellent.

We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim