Just recently, I ordered the five pieces of fillet, it was great, very tender, enjoyed it so much. However, when I went back recently and ordered the same thing, it was terrible. when I got home I couldn't even bite through it. It was like they had some leftover fried chicken and they reheated it and gave it to me. It was terrible so terrible that I'm thinking twice about going back again. If so, I would request that they do not give me leftover warmed up chicken. That's the reason of a low rating. read more

Food was fresh and was delicious! The young man who helped us was super nice and helpful!

I've been to this location a few times over the past few weeks, and the food is always hot and fresh. The service is great, fast, friendly and accurate. The diner is smaller than other locations, but still clean and great service with great prices. If you want something filling on a budget and quick, this is one of your picks. read more

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We ordered a 10 pc family meal and got some wings that still had feathers on them. My wife was very disgusted. read more

Church's Chicken - Fast Food Near Me - Casa Grande, Arizona

Church's is one some of the greasiest nest chicken that you're going to get . It's going to hit different everytime. Macaroni and mashed potatoes are my favorite sides from there read more

Church's Chicken - Fast Food Near Me - Casa Grande, Arizona

I was visiting from Vegas and hadn't had church's chicken since the 90s. So I was excited about having some. So my Daughter and I decided to come through the drive thur. So disappointed with the experience the young lady that helped us rushed us and had a very nasty attitude the entire interaction. This was on 07/25/25 around 2 or 3 pm. So once we got home the order was incorrect no spicy chicken at all. The chicken was very tasteless The biscuits were hard and didn't have a good flavor .This bad experience really messed up my great memories of your church's chicken . I WIll NOT RETURN! My advice would be to hire individual with better customer service skills. read more

Well I ordered at the drive thru. I was trying to open my app to get my discount and when I asked for help at the window the so called manager Karyme M was rude and told me it's not her job to help with the app. This was in 11/23/25 around 4;40pm. While waiting for my food I figured it out and asked her if I could get my discount she said the order was not wrong and she would not do it. I asked again if she would refund and redo the order again she said no. This is not the first time she has been rude and really treating people like shit. Also I have had my order incorrect and was refused to get my order fixed. I was also charged for sauce ms and never received them. The fries were cold as well. I have been going to churches chicken since 1990 from Oakland Ca to Southern California to Phoenix and the casa grande location is the worst of them all because of how lousy the customer service or I should say no customer service I have always enjoyed church's better than Popeyes or kfc but after what happened Sunday I don't know if I'll go back to this particular location read more

Ordered 4 piece. Got 2 very small drums and 2 half pieces of backbone with lots of breading, no meat. Supposed to be legs and thighs. Really sad chicken. Mashed potatoes were ok, fried okra was very good so the okra gets the one star. Last time for Churches. read more

This Churches location is a total piece of (chicken) sh:t. But don't take my word for it, just look at all the one star reviews, and it's pretty obvious that this location is a disaster zone. Just like many reviewers, I experienced a total lack of service, and of course, NO chicken (at a chicken restaurant, imagine that) unless you want to wait 20 minutes. Fast food?? Friendly service?? Ambiance?? Hahahaha! Don't waste your time here. read more

Okay - I finally managed to time it where I could pick up dinner, use a coupon, and get good service! I did have to wait 8 minutes for fresh biscuits, but that was worth it! Chicken was crispy, sides were good. Biscuits were great. read more

Terrible location! I came through the drive thru to place my order, asked for everything fresh. When i got home and opened my 3-piece combo my food looked horrible. I had 2 very small pieces of chicken and one giant piece. my chicken was not fresh it was in fact soggy. My mashed potatoes were cold, and my drink was flat after asking for a new one because the last drink was flat. I called the store to try and get my money back and got no answer. I am highly upset. Who wants to eat food like that being pregnant? This location needs to do better! read more

Poor customer service . Felt rushed when I ordered I am not returning to this site. Rude personnel, order was wrong ..

Placed order for pickup at 730 - showed up to the door at 750, was told we needed to get in the drive thru line to pickup. Seen the black girl inside slam someone's food box down on the counter, the box opened and she shoved the chicken back in with bare hands. Absolutely disgusting. The order was wrong - $48 and a 20 minute drive thru wait, for incorrect food, is unbelievable and just plain unacceptable. Will be calling corporate to request a refund. Wonder if the franchise owner knows these kids are running their place into the ground read more

Made a pickup order and have to go through the drive thru on Saturday the 12th at 7:50 because they lock the front door. What is the point for ordering on line to pickup if you have to wait in line for the drive thru that and the line is going around the building with all the vehicles. Then when I got home didn't even have the complete order who is running this place. read more

The staff were very helpful. They helped set me up with the new app on my phone and I saved money. The food was hot and delicious. The place was as clean as it could be with the service it offered (cooking in grease). I will be returning. read more

These guys cannot get it together, constantly a 20-minute wait for spicy chicken, after10+ minutes waiting to order. I decided to order online, takes me about 20 minutes to get to the store so I figure that there shouldn't be an issue. I arrive 22 minutes after the Churches Website said my order would be ready, guess what, still a 20-minute wait. I didn't have the for the extra 20 minutes, so I asked for my money back. I was told that I need to cancel the order where I ordered it from. So, I got to drive home with no food and deal with their own web site. Still waiting for the refund, or even acknowledgment of the issue. Did I mention that the drive thru was empty and so was the lobby? well it was. Rant off, just be prepared for disappointment. read more

Their doors are locked at 7 pm and won't let people in with wrong orders through the drive through??? The employees won't even look at the man knocking on the door bc his food is wrong. read more

This business is a complete dump. Still can't walk in to place an order. Door is still locked. Drive through employees don't care. Just look at you. Won't help ordering or understanding the menu. What happened to people running a good customer service business? read more

My son bought us dinner from this drive thru recently. Not to be ungrateful, but, if we'd seen the yelp reviews beforehand we wouldn't have bothered. Though it wasn't great (average fried chicken/longish wait) it wasn't terrible, it was just too many "well...buts". Well, they were open, but they were slow. Well, they had food but it wasn't great. Well, they have us most of our order, but not all. The biscuits were quite odd (tiny and unrisen, dipped in honey?) and there was a small mix up on the order, and service was slow enough to warrant not doing jack shit about it. (Speaking of jackshit, it's about on par with Jack in the B___). Not rushing out to go there again that's for sure. Two stars. One for not poisoning me, one for being open during pandemic. read more

So I stopped going to the restaurant because of the lack of Customer Service, I've been there twice this week as of today and the service is so bad. I was standing there for 10 minutes before somebody said something to me. I actually told one of the people you must be having a bad day and horrible answer was answered back to me. You should try to make it the best day for yourself it's not the customers fault that you're not happy. When I was in there, a lady sent her two children in there to get some sides like dressings. Nobody acknowledge the children so the lady came in and was really upset and was telling them that they're rude and they said they were in the front but they're busy because of customers coming in there then you should have more people working if you can't handle it, I don't wanna go back. I love the food, but Customer Service sucks. Two minutes away. I get home and the food is cold after spending $40 and dealing with that rudeness in there!!!!!!!!! read more

Chicken has no flavor, and the chicken and mashed potatoes was cold and chicken under cooked

This place should be out of business, they don't answer the phone nor do they answer at the drive thru...why are they even open, a damn shame that my son had to sit at the drive thru window without any service. read more

I'm very disappointed. This Place needs new management. The manager didn't even try to fix the issue. It was pretty much you as the customer is wrong and I'm right, you can leave now! A whole chicken has 8 pieces. 2 legs, 2 wings, 2 breasts and 2 thighs. Pretty simple math. So a half chicken would be 1 of each. Churches chicken has a special right now. 2 half chickens plus 6 crispy tenders, biscuits and 2 sides for 20$ not a bad deal. My husband goes and picks it up. He gets home and the box has everything but it's short 4 pieces of chicken. They gave me 2 thighs and 2 legs. This is really at best a half of a chicken. He went back. 1st question for the lady in the drive through. How many pieces in a whole chicken. She said 8. I showed her the flyer. I purchased the 2 half chicken meal. How many pieces in 2 halves. She said 4 !! He broke the math down. She didnt get it. He was so frustrated broke it down in spanish. Then he saw she understood. She got the manager. He said it doesnt promise a whole chicken it only states 2 halves . I said a half plus a half equals a whole. He said he has 2 halves . My husband said no, I have 2 quarter chickens that equals one half. I could see the employees in the back. They looked like they recieve this complaint often. I handed him my food and said thank you for the refund. I went to kfc . Lol . Never again Church's. read more

The last 2 times we ordered the order was wrong. Last month ordered mixed got just dark pieces and today missing the biscuits for the meal. I tried to call both times no one answered. Last month I also sent an email to the website and no response. I think I need to find another fried chicken source. read more

Last night was not in the mood to cook. Went throught the drive thru and placed my order. I paid and was told that it would be a couple of minutes on fresh biscuits . I was asked to pull to the front of the store. I did as asked, in a couple of minutes my order came out. I was very pleased, since everything was brought out fresh, not just my biscuits. read more

VERY DISAPPOINTING!!! I understand with Drive Thru only, there was going to be a slight wait going to this location at 18:00. Well, I did not receive my $54.00 order until 19:05 and missing 3 large fries and a coleslaw! On the Billboard they state that they are the best Chicken in Casa Grande, but being a MANAGER for over 30 years, THIS IS THE WORST EXPERIENCE IN MY 54 YEARS OF LIFE! The food was freshly cooked thank goodness after the wait. I DID NOT SEE A MANAGER IN CHARGE!!! They were also only taking two orders at a time. The building was wrapped with guests, and they did not care about the time of service! This could be a goldmine if they wanted it to be! WHAT A SHAME!!!! read more

There is absolutely no reason for this place to still be in existence with a 1.5 star rating. I've watched this group of people over the last 8 months, their customer service and hygiene is pitiful. Their ratings with the Department of Health Services is pure aweful! I have observed and determined, this place is nothing more than a hang out spot for a group of people that need to produce an income for bills and partying. They are hiring but if you don't fit their click / group requirements (lazy, parties, poor hygiene) you will not be hired! The last of their priorities or concerns are "you" as a customer! This is the poorest and most unprofessionally ran business in Casa Grande. I have taken it upon my self to let Corporate know of the mockery they're of the franchise name and Az Labor Board and Civil Rights know of their hiring practices! I'm afraid they've provided poor services and discriminatory actions to the right one this time!!!! read more

Good is usually good. Staff used to be good until the remodel. Now they have a bunch of kids running the place. I went through the drive thru last night and was stuck in line for 45 min. I was actually at the speaker ready to order for 23 minutes before someone came over the speaker and asked me if I had ordered yet. The time before I was greeted by the smell of marijuana smoke when the two boys opened the window. This place needs a new manager. read more

Don't come here unless you want to wait 30+ mins for food. They take like 15 mins just to answer the drive through and then like 20 mins to get your food. I don't get how it's that hard to at least greet your customers when they get there. Smh they take the longest I've ever had to deal with anywhere. After not answering their intercom, I drove to the window and they looked right at me and ignored me anyways. When I finally got her to come, she was rude to me..... THIS IS THE WORST LOCATION. Probably overall the worst over any place I've been to because it's always like this. read more

There rude the short girl is. Coleslaw sour called and told them she hung up on me. Took them two hours to answer the phone.these was a couple weeks ago. Will be going to popeyes for good service. read more

For a place that specializes in chicken, their chicken is horrible. Their popcorn chicken is the worst I've ever had...dry, bland. Honestly, I don't know if AM/PM or Circle K sells chicken, but I'd bet it would be better. I can't imagine anyone ever going back for a second visit. Just the worst. As a rule, I usually only review a place when I have something good to say...but I'll make an exception here. If you see a Church's Chicken, just keep driving. read more

Drive through made me wait today only for folks speakin' in Spanish to start arguin' at each other. I speak up if my order is gonna be taken and I get ignored. I am gonna give it a 2 though because this same place has givin' me extra chicken for waitin'. I just probably won't be back for awhile. read more

i recently went to this establishment to get the $4.44 special,when i got home i discovered the mashed potatoes was missing... Itried numerous times to call them to let them know the server needed to be notified he was leaving them out only to be hung up on several times without ever having the phone answered. Check your bag before you drive away or you too might find things missing! read more

Can't review the food. I tried going there during their posted hours of operation but the doors were locked. At least 3 employees inside completely ignored me. Now seeing the previous reviews, I guess I dodged a bullet. read more

Best service hands down yea of course they take 10 to 15 minutes but its understandable its a small store so and having a long line of cars is expected when you have better deals than KFC or chik fil a read more

Church's Chicken - the front of a restaurant - Fast Food Near Me - Casa Grande, Arizona

Service was slow, bathrooms were dirty (smelled like sewage), and the food was bad. I've been to several Church's Chickens and have always had a good experience. Not this time. I ordered a chicken sandwich and I couldn't believe it when I got it. It looked like it was something from the kid's menu - it was 3-4 bites worth of food. And it was way overcooked. Tasted like paper. My boyfriend got a 3 piece meal and we asked for dark and spicy. When we got it, they gave him white. When I went up to tell the woman the order was wrong, she said they didn't have any dark meat in spicy. Why didn't she tell us in the first place is a mystery instead of wasting our time and the food that was then thrown out. read more

I went to Churches Chicken in Casa Grande for the first time since I've moved here in 1986. Sad to say it was very dissapointed . I ordered shrimp and strips. People were coming and leaving like crazy. I waited 35 minutes and had to say something. I think that place needs a new Manager. But you can tell ,the Manager shouldn't have to work like a regular employee, he should be managing and not taking and filling orders. He should be managing. I think you need to expand if your that busy. Where's all the profit going? In corporates pockets? Get with the program man. Lucky to get half a star! read more

Disgusting, don't waste your money. And if you do be prepared to wait a long time in the drive thru.. Horrible service and food. Yuck!!!!!!

If I could I would give them no stars! They are rude we stood at the counter over 10 min and was not acknowledged/greeted. The manager kept passing us by and there was a guy in the back cleaning next to a fryer possibly contaminating the food. After standing there for 10 min we walked out and will never return read more

If I could give this restaurant 0 stars I would. The customer service is lacking. Either the speaker for the drive through menu is broken or the staff are hard of hearing, because there is always an issues with the staff hearing an order. I have been asked repeatedly to repeat myself on an order more than a couple of visits. I attempted to give this location chances seeing how Churches is a favorite but we have finally had enough. The service was repeatedly bad, items were left out of the order, spilled food in the bag, and unhelpful calls to the manager have not been productive in improving services. Not to mention that the taste of the food had been at a decline. It is either tasteless, burned, or dry. I would not recommend wasting your money on this specific location. read more