Excellent customer service.. Went in to look and browse and was assisted without being pressured…read more Purchased a ukulele and was given lots of help and insight how to care for the instrument, as well.. I'd definitely recommend this business for sure

I must respond to the owner's comment because it is obviously inaccurate and misleading ---…read more My complaint is not really about the customs fees and duties, I knew very well that I had to pay them, Robert Y shipped the ukulele from Hawaii to Portugal via the US Mail instead of FedEx, UPS, or DHL. Had he used one of the three, the ukulele would have arrived in days, not weeks, and they would have coordinated with customs directly, saving even more time. Additionally, the pickup he installed is junk and does not work. When I contacted him about it by email he refused to respond. Here it is three years later and the ukulele sits in the corner and collects dust because it does not fulfill the purpose for which it was purchased. $1,100 down the drain, facts are facts. He was very friendly and helpful until he knew he was not going to get another penny from me, once he had what he wanted, he dropped me like a hot potato and his true colors emerged. It is a beautiful ukulele, but if it does not work as advertised and is totally useless. CombatCritic Downgrades Robert Y and Hawaiian Ukulele & Guitar To 0 Bombs Out of 10 And Another Spot On My 'WALL OF SHAME' ... More Bombs Are Better!

We needed a nice shirt for a luau that week, and read great things about this shop, so we drove all…read morethe way from Kailua-Kona to check them out. The womens' selection left a lot to be desired, but the shirts look great.

I love Sig Zane shirts! I've bought shirts for my husband, son, future son-in-law and co-workers…read more I receive emails on latest arrivals, and the shirts sell out so fast. The material and sewing are top-notch. The shirts are one size larger than average brand, so my co-workers who normally wear x-large will fit large, and my son who normally wears a large fit the medium. I used to go to the downtown store with a co-worker but it is easier to order online. There are more sizes and designs on-line, and shipment is super fast!

Quick response. Professional. It was very smooth from the beginning to the end. Now I have a very…read morecomfortable couch.

We had a unusual custom project that we were not sure we would find anyone on island to help with…read more Thompson's Upholstery was so helpful and knowledgeable. They gave us design suggestions and did the work right away. We were so grateful to have their assistance and would not hesitate to recommend them to anyone in need of upholstery work. Our project actually involved leather and that was no issue for them. They are super friendly, hard working people. Go here if you need upholstery work.

Love this gallery! We were looking for some unique and well made art pieces and glad we chose the…read moregallery. Worth the drive, paintings are wonderful, awesome silk scarfs made right there. The owner was very sweet and helpful with the selection. Thank you

Started a conversation about fixing a couple ukuleles and he dropped the ball on communication…read more Never heard from him again. Not professional. In my experience if a person cant even return a simple email its directly representational of their overall work ethic. Nope.

Nathaniel plained the fingerboard on my German double bass and now it plays smooth as silk without…read morean extraneous buzz. Nathaniel is an all around top double bass luthier and acoustic guitar builder.

It's a great place to pick up some surf gear. They got tshirts, shorts, sunglasses, bags and many…read moremany more. I actually got my Sanuk flip flop here. It was cheaper than some stores I've gone to. I also got one for my daughter which she loves. I didn't find anything more but was just looking for flip flops. The young lady was friendly. Oh and they put your stuff in a plastic bag unless you pay for it. But majority of Big Island is no plastic. So don't forget to bring your go green bag!!

I cannot say enough good things about this place! Almost everytime I visit Hilo, I end up here…read moretrying another dish on their menu. I figured in 40 or 50 more trips I will have accomplished my goal. Prices are fair, portions are geneorous and broke da mout! Their Korean chicken is crispy with just the right amount of garilc. The Kal Bi ramen will definitely fill you up and tastes like nothing I've had anywhere else. But my very favorite is the Mok-a-saurus, their version of a loco moco on vitamins. You get kalua pork, two slices of spam, fried chicken, hamburger patty and two eggs (I like mine scrambled) on a thick bed of fried rice. This entire creation is covered by brown gravy. If I'm lucky I can eat most of this. Still haven't been able to finish an entire serving yet. If you have the time and are in the area, come and check this place out!

The Kailua store lacks customer service! The Hilo store has…read moregreat customer service, and lacks product.

Great customer service, warm friendly team with a great variety of eco-friendly products. Highly…read morerecommended. Aloha

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

After about a month, trying to get someone out here to fix our hot water situation. None of them…read moreshowed up. Yes, I said...a month. We are in the shores/beaches community so it's not like it's that far out of the way. Anyways, I came across Drain Man. Don and his wife are amazing and so friendly! She scheduled the appointment. He called a day or two before to assess the situation. She called the day before to confirm. He came out on time, thoroughly explained the best option. He went and got everything we needed . And within 48 hours we had hot water! I would hands-down call Don with any further Plumbing needs.