Excellent customer service.. Went in to look and browse and was assisted without being pressured…read more Purchased a ukulele and was given lots of help and insight how to care for the instrument, as well.. I'd definitely recommend this business for sure

I must respond to the owner's comment because it is obviously inaccurate and misleading ---…read more My complaint is not really about the customs fees and duties, I knew very well that I had to pay them, Robert Y shipped the ukulele from Hawaii to Portugal via the US Mail instead of FedEx, UPS, or DHL. Had he used one of the three, the ukulele would have arrived in days, not weeks, and they would have coordinated with customs directly, saving even more time. Additionally, the pickup he installed is junk and does not work. When I contacted him about it by email he refused to respond. Here it is three years later and the ukulele sits in the corner and collects dust because it does not fulfill the purpose for which it was purchased. $1,100 down the drain, facts are facts. He was very friendly and helpful until he knew he was not going to get another penny from me, once he had what he wanted, he dropped me like a hot potato and his true colors emerged. It is a beautiful ukulele, but if it does not work as advertised and is totally useless. CombatCritic Downgrades Robert Y and Hawaiian Ukulele & Guitar To 0 Bombs Out of 10 And Another Spot On My 'WALL OF SHAME' ... More Bombs Are Better!

I'm glad I stopped by to pick up a tuner and new strings. He asked what kind of sound I prefer, and…read moreI could choose for tender fingers. What a great little shop. I definitely support this local musician owned store. The family run business has a musician ancestry. Carry on, kanikapila

Thank you Spencer for the perfect gift. I knew Nothing about Ukuleles. I just knew my husband had…read morea cheap one (like a toy). I spoke to Spencer to help me upgrade the Ukulele. He was a big help and I purchased a very nice one without breaking my bank. Spencer even made sure we received it before Christmas. Btw- there is parking in front and back of store.

Great service, huge selection of ukulele's, guitars and accessories, picks, tuners gig bags. Sales…read moreand great service. I had several of my Kamaka ukuleles repaired and the job they did was awesome. Totally restored! 5 Stars!!

When I moved to Hilo from the mainland I immediately needed a sofa and loveseat, and got a very…read morenice and reasonably priced set here, after looking at other stores. A year later I needed to replace a bed that had not fared well in my move, and again found the best deal here, after looking at literally every place that sells beds in the vicinity of Hilo. This is a homegrown, mom-and-pop operation run by folks who are really sweet and helpful. Next time I need furniture, this will definitely be the first place I look. They also carry musical instruments, but I'm not qualified to comment on those.

Best music store on the island. I wouldn't go by the review above. Devon is always there for the…read moremusic community and is always more than fair. The things being said in those reviews just don't ring true. Ask anyone around here who's dealt with him over the years. His reputation speaks for itself.

Devon is a supreme luthier . He is dedicated to service, highly skilled. He does immaculate work…read more He is very nice family man and supports the Puna musicians with his shop service. I have used his service on 4 or 5 of my guitars and each time he went above and beyond . He worked for months to refinish my 30 year old Gibson ES 165, and it came out perfect.

Drew is an absolutely fantastic guitar teacher. I've been taking one-on-one lessons with him for…read moreabout 6 months and my skill set and understanding of the guitar have grown tremendously. Drew is friendly and patient and will tailor your lessons to meet your goals. His lessons will give your guitar practice the focus you need to continue improving, and he often sends you home with a worksheet or a video recap of the lesson for you to reference later. And his lessons are fun and affordable! Whether you are a total guitar newbie or an advanced player, Drew can help you improve as a guitarist. Do yourself a favor and book a lesson today, you'll be very happy you did.

From the owner: All Ages, All styles! Affordable and fun, sign up today! Located at Big Island Guitars. Learn from…read morea working professional with a degree

Sales man was pleasant, walked me through the basic options and a few cords. Prices seemed pretty…read morereasonable.

This was one of the best uke store visits I've ever enjoyed. I was encouraged to try lots of ukes,…read moreand then they brought out the most amazing locally made ukulele I've ever tried. Mellow, full-sound, and delightful to play. Yummy! Then, the luthier let me try one that he had just completed. Another fantastic musical option. This place is worth a visit. The whole neighborhood is worth a visit--it's only slightly off the beaten path, yet full of hidden treasures. Nothing like the strip mall style of stores in Kona.

We were in Kona on holiday and stopped by this shop. They…read morehad a 'to die for' koa uke on the wall that had perhaps the best sound I've ever heard on a uke. I have 12, so I kind of have some experience. What I didn't have was enough $$$$ to buy the uke!!!

In pass years I have been associated with Just Ukes. All I can say is this is a 5 star plus…read moreestablishment . Fine instruments, accessories and excellent customer service,is whats in store for you. A must "point of destination" when visiting the Big Island.

Horrible place to take anything too. Will rip you off. Plus they are not even knowledgeable about…read moreinstruments. Will never return. Go elsewhere.

There are two older guys that work there. One is Mike, the owner, and the other is Richard, who in…read moremy opinion is not to be trusted. I just went in today to pay the finance charge on one of the items I pawned. I owed $46, I gave Richard $106 and he only gave me $50 back, two twenties and a ten. I admit, I was at fault because I was signing the paperwork and put the money away in my wallet without properly counting it. When I called to let Richard know he short-changed me he got loud and tried to talk over me, so I let him talk. He then said I only gave him $100. I stopped him there and corrected him it was actually $106, and he kept shouting at me to LISTEN, because apparently I didn't know what I was saying. And hung up on me. But even if I gave $100 and the payment was for $46 aren't I already short-changed by $4??? How am I at ALL in the wrong? I finally got in touch with Mike and he too said I should stop talking and just listen...some service right. After I finally got Mike to listen, I explained to him I gave Richard $106, the finance charge was $46 and I was only given $50. Mike asked when I could come in to get the rest of my money back, but to get to that point was a bit ridiculous. My advice, beware of Richard he will short-change you, do your research, know what your things are worth, and double and triple check any money you receive, especially if Richard gives it to you.

Richard created an exceptional cigar experience from beginning to end. He was welcoming,…read moreknowledgeable, engaging, and made us feel completely at home. The cigar selection was excellent, the conversation was enjoyable, we learned so much about the history of the big island, about cigars, and about one another. Watching the sunset from such a beautiful setting made the evening truly memorable. This was one of the highlights of our anniversary trip to the Big Island. We highly recommend this experience to both seasoned cigar enthusiasts and anyone interested in learning more about cigars. Thank you, Richard, for an unforgettable evening!

Gracious host, stunning views, unparalleled cigar selection! Thanks for a wonderful eveningread more