My partner and I stopped here on our way home at 3pm on a Friday.
We had beyond the worst meal that included the worst customer service we've encountered.
Firstly, we stood at the door waiting while the waitress was taking a personal call behind the bar. Eventually, she waved us in and we chose a booth. She eventually came by and tossed menus down while asking what we wanted to drink. We ordered drinks (water and a coke). Drinks were fairly quickly dropped off. That was the last quick thing.
Eventually we ordered, I ordered a 7oz filet, cooked medium with Caesar salad and my partner ordered a 10oz rib eye cooked medium rare with fries and a side of gravy. Both meals were $24.95. And both are advertised as served with corn on the cob.
After another long wait, during which time the waitress was outside on her phone at least once, our food was dropped off and our waitress was off again. No offer to refill our drinks, dropped food and cutlery and gone.
My steak was 5oz at best. It was wrapped in bacon as it should be, but the sear was more of a char. The rib eye was also more charred than seared. The corn on the cob was nowhere to be found, instead we were served a dish of cold canned corn niblets. My partners gravy never arrived and the 7 French fries he received were also cold. The cook on the rib eye was fine, flavour was fine. The issue was that over 25% of the steak was fat. That's extreme, even for a rib eye. My filet was disgusting. Half of it was rare and the other half was brown and dry. My salad was fine, although drenched in (fake) bacon bits and cheese. We once again waited for the waitress. She came by to ask how our meals were relatively quickly (I would assume because we weren't eating). We quickly advised that my steak was unacceptable and inedible, I didn't even trust the meat to try it. She was excellent, apologetic and anxious to rectify the situation. We asked for just a burger as opposed to replacing the steak and if she could grab us some refills.
At this time, I excused myself to the facilities. The bathrooms were horrifying. The doors inside the stalls looked as though the contents of the stalls had been smeared there. The sink was filthy but at least there was hand soap.
When I returned to the table, we had yet to receive our drink refills but my partner had received a visit from a woman, whom we think was the manager as she never identified herself. She came out to tell us there was nothing wrong with my steak and since I'd clearly eaten half of it, she would be charging us for both it and the burger we had ordered to replace it. He argued with her that I most certainly hadn't eaten it and if that were the case, she could cancel the burger and we would pay and leave. I'm sure more words were exchanged but she was gone before I came back to the table and she never spoke to me at all. I never saw the woman after she walked away from our table as I walked up.
Long after my boyfriend had finished his meal, our waitress finally brought my burger out. We asked for the bill and a take out container for the burger as by this point we were both just done with the restaurant. She brought the bill in a hurry with a machine but not the take out container.
We reviewed the bill and they had taken the steak off, leaving us charged for the burger and salad. They also charged us for gravy we never received but at this point, we ate the $2 to pay and go. We did tip, 10% rather than the 20%+ we normally would. When she finally came over with the take out container, my boyfriend advised calmly how bad the meal had been, how ridiculous and insulting it is to have a manager (?) come out and tell us we're wrong about a bad piece of meat and the service was quite poor. Throughout this, she kept telling us that she didn't make the food (absolutely correct) and she's on her own and she has to do everything.
We were done and just said thank you for your time, we won't be back and to have a good weekend.
Arthur is not a destination, it's a stop along the way to somewhere. One would think a restaurant there would want to be great to ensure repeat business. Apparently not this one. read more
