I had been to this Chuck's Boots previously when it was located in O'Fallon and I have been to Fenton but not in a long time. This store is unreal! The selection is vast! The employees are friendly and helpful. Their inventory is huge and if you need boots, this is the place! We will be back! read more

Chuck's Boots - Endless stock of boots - Shoe Stores Near Me - Saint Peters, Missouri

03/07/2025 around 1pm I'm not sure if my skin color played any part in my recent trip to this location...but my experience was EXTREMELY UNCOMFORTABLE...I was followed around the store aisle after aisle, being watched like a hawk... I was looking for a good pair of work boots ...but needless to say I left in the middle of my search and probably won't return again read more

I called for a specific need. Talked to Richard on the phone and he helped me. I stopped by later that day and asked for him. They called him up to the counter and we picked up where the phone called left off. He took me where I needed to go and showed me several alternatives until I found the boots that I needed. I appreciated his help since that was the first time visiting your store. Good experience....thanks Richard. read more

You have never seen more boots than they have at Chuck's! We came to get Hubby a new pair of work boots and the selection was vast. I love that they separate the work boots by steel toe and non steel toe. There were quite a few employees floating around the store helping customers. They were all friendly and educational about the brands and styles. At the counter the employee told us a bit about the accessories (like waterproofing and extra laces) without being pushy or salesy. read more

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Huge selection. Wayyy over priced though. Enough workers to help you while you're shopping. The ones that check you out have shit attitudes.

First off, none of the staff were wearing masks. Should have been my first clue that they don't care about their customers, but I digress. Purchased a pair of really expensive Keen boots that were supposed to be waterproof. They're not. Went back in to let them know my issue. Wasn't really expecting a full refund or anything, maybe an offer of exchange or credit towards another pair of boots? Instead I got brushed off and told that they don't issue refunds. Huh? But I didn't even ask that. There were 4 workers at the counter and not one offered to help me with any possible resolution to my problem. I basically got ignored. I took my business to Redwings and spent $400 that I was planning on spending at Chucks. Shame on them for such poor customer service. read more

I had great service while getting new pair of work boots. The staff was very attentive and looking to help with anything you needed. Once I found a boot I was interested in I talked with one of their staff, Richard, and he helped me with getting the correct size and fit. Overall a great experience. read more

No Customer Service! I've bought 4 pairs of work shoes at Chuck's over the years. Previously, had been very impressed by the service enough to not mind the Very steep prices. It's been about 2 years since I've needed a pair, a Lot has changed. Used to be, you were greeted at the door and asked if you needed help. This time when I went in, the employees completely ignored me and continued gossiping. I stood there for a good 30 to 40 seconds looking around the store & at the employees. Still ignored. Finally found the type of shoes I was looking for, but not in my size. Tried to get an employees attention, but they didn't even look at me. Went in to buy $140 pair of shoes, left disgusted & ignored. I won't be back. read more

I bought a pair of $100 worn boots here and they made me limp for days. They refused to exchange them since they had a tiny amount of dirt on them. Wore them outside one day then limped for days. I asked them if this 100$ was worth losing thousands of dollars of business, they said yes. read more

Where I do I begin?? My wife and I came in on a Friday afternoon to look for boots. While browsing, a middle age man, mixed race and I only say that because I unfortunately did not catch his name, shame on me, came over and offered his assistance. I told him I wanted a pair of boots that I could wear any day that did not make me look like a Hollywood cowboy. He asked me about my shoe size and we were off. He KNOWS his boots. Fit, form and on and on. He pointed out several ones that I liked and had me try them on. Some I could not get my foot in. He explained that like shoe manufacturers, boots are cut different ways. I found a pair of Tony Lamas I liked, could easily get the right one on but not the left. He explained that was because it had already been stretched a bit by people trying them on. He stretched the left one for me for a perfect fit! My wife needed assistance and this gentleman brought over this lively dark haired woman that knew her stuff with woman's boots. I have NEVER had service like this at any store for anything. The store has a wide selection of boots, hats, belts and on and on. Thank you Chuck's boots. I will return! read more

Huge selection. All of the staff were friendly until I pointed out to the lady ringing me up that I had been charged more than the price on the tag. This must have inconvenienced her because she was not happy. Sorry to trouble you............ read more

Overwhelming selection and helpful staff. I was looking for a new pair of square toe boots and the employee who greeted us quickly guided us to those four rows. They answered questions with a smile and had a very quick check out process.This is the place to go for boots, hats, and western wear. read more

Lots to pick from but not a lot in my size. I came in for motorcycle boots, but ended up buying cowboy boots. I really liked the pair I picked out, but I was slightly disappointed I couldn't get what I came for. The employees were willing to help and asked me more than once if I was finding everything ok. I would defiantly come back for another pair. read more

Great customer service; I went to Chucks today to look for some casual boots, not really having anything in mind, but I got good customer service from a employee name Joel who really came over to me and ask me if I needed any help when he seen me, and I told him what I was looking for and suggested a pair of Ariat boots that was very comfortable from what I had picked out. Joel was very knowledgeable of boots from what I can tell and knew how it should fit me. Just want to say thanks for your great service Joel and keep up the good work. (Rick) read more

Externally rude and unhelpful workers. Apparently everyone is a manager. Called another location and was very pleased with their service.

I've purchased 2 pairs of boots from here totaling 345.00 dollars . The first pair was a pair of Doc Martin industrial boots. They only lasted me 1 month then the stitching at the sole came apart from bending down at work . I had a pair before that lasted me 6 years .They gave me store credit. I went again looking for more info on boots so I got the ones I need for my job. Poor customer service they kept showing me 300 dollar plus boots . I ended up getting a pair of Georgia boots that where a $170 but where on sale for $120 . They seemed well built . But within 2 months the tread on the bottom of the boots where no existent. One day at work I slipped and fell . I went there again they told me they had to send the boots to the manufacturer .The said it'll take 4 to 6 weeks . I had my wife call chucks they called Georgia too see what stage of the return process they where at and I was issued full return but it's only store credit . I would of much rather had cash as I don't want to do business with this company any longer. But that's how they do things they keep the money in the store . After this experience I went to the redwing store they had great customer service there and listen to what u need . I also get free boot cleanings once a month and a full warranty for a year and they also can resole the boots for 75 dollars. read more

I would strongly urge not patronizing this business. They sell inferior products that they as well as their manufacturers do not stand behind. These are $200.00 work boots that are less than six months old. I came into the store and they informed me that they couldn't help me and to contact the manufacturer Timberland. read more

Not an impressive experience, but we did find what we were looking for. Prices seemed really steep, I'm assuming they have a huge overhead. Didn't really have much in the way of customer service until we were about to leave. read more

Great staff and great selection. But if u return a product without original receipt and you get a cheaper product than u returned u won't get your money back and just get an exchange. read more

I went there with every intention of buying new boots for work. However I got lost in a maze of boots, and no one assisted me even though there were three associates on duty at the time. At least one of the people sitting behind the counter as I left said have a nice day. Customer service fail. read more

I can't say enough good about Chucks's Boot. The staff is super friendly and very knowledgable on their stock of boots. They have taken care of any problems with my boots I have purchased in a very reasonable manner. You have my business, Thank you very much!!! read more

Purchased a pair of CAT work boots for $109.99 ($119.83 with tax) that came with a comfort guarantee. Went to return the next day and I was told if there is any slight sign of wear no item can be returned (even states this on my receipt), however, the tags on the CAT boots show a money back comfort guarantee. Argued for a bit with a really rude lady, name Tina, who processed my return and handed me a receipt and said that CAT would issue me a refund in the mail. Today, 10 days later, I received a call from Chuck's Boots saying that my store credit is there and waiting for me. The store credit is for $109.99, not the amount I paid, which was $119.83, so not only do I never want to do business with this company again, instead of telling CAT to issue me a refund, they have CAT issue me a store credit to them, Chuck's Boots. I called CAT's customer service number and got a very kind and helpful associate who didn't understand what was going on because CAT doesn't process returns except for online ones. So, Steph from CAT called the store for me and spoke to a manager, not the store manager, and he called the associate, Tina, at home, to find out what she did. I held for a few minutes and Steph from CAT told me to go back up to the store and get my money back. The full amount. Apparently, this Tina is just a rag and doesn't know how to do her job properly. Too much hassle for a rude and ineffective company, BUYER BEWARE! read more