I had not been to a Chuck E Cheese in over 20 years. I was pretty impressed with the cleanliness and upgraded ball pit to a trampoline area. Pizza was still pizza, lol. My niece had a great time. Kudos to the staff, the young lady at the Stevenson Ranch location was super helpful and polite read more

Chuck E. Cheese - Pizza Near Me - Stevenson Ranch, California

Older guy I'm assuming he's the manager is very rude and terrible with kids . This location used to have really nice employees but now it really went down hill read more

Most depressing service I have ever experienced in my lifetime. From the moment we walked in the atmosphere felt cold unwelcoming and completely disorganized. What shocked me the most was how the workers treated my children. Instead of being patient or respectful they were rude dismissive and made insulting comments that no child should ever hear from adults especially in a place that claims to be family friendly. My children left feeling embarrassed upset and confused and as a parent that is completely unacceptable. The staff showed zero professionalism and acted as if helping customers was an inconvenience. There was no apology no attempt to fix the situation and no accountability whatsoever. I am beyond shocked that this place is still operating with employees who behave this way. The overall experience was draining frustrating and honestly depressing. This is not a safe or welcoming environment for kids or families and I would strongly warn other parents to stay away. I would never return here and would absolutely not recommend this place to anyone especially those with children. read more

This review is solely for the male manager he's incredibly rude and has no sense of what good customer service is. He's snarky and talks to customers as if they're stupid. Chuck E. Cheese needs to invest in training their managers. read more

This location I was very clean and the food was delicious. My kids had so much fun celebrating their school awards here!

Been a long time since I've been to this location. It has changed a lot. The games are played on a "minutes" basis. You can buy 45 min (or however many you want)worth of games and you can play as many as you want in that amount of time. Pretty cool. It was clean and the food was good. The best part was the service. Juan the manager was polite and professional. We had one small issue, (our table was cleared before we had time to finish the meal) that he immediately rectified with a free pizza and replacement of our beverages. The only reason I'm giving it 4 stars is because there were quite a few games that didn't work. Overall a good time, and great customer service. read more

They have a place place for kids, but they don't have any guidelines for kids that have autism does ADA restrictions for the play area. A worker named Erica said to get your child out of there, especially when explaining that your child had special needs so we went and got our child out and then Erica was seen aggressively, grabbing a young girl's arm. read more

this place has gone downhill! rude employees, food and tokens expensive and the machines are trash they give you less tickets and some dont even work they take your coins. read more

Ridiculously overpriced. Requires you to pay $18 per child to use the very small trampoline and play place area. The $18 includes $5 for no slip socks that you have to pay everyday you go no matter if you already have 20 pairs. Save your time and money and try Scooter's Jungle which is only $15 per child with no ridiculous requirement to buy new socks every day, and is 10x bigger. read more

So expensive!! Food is trash. Service was 2 stars and ambiance was good, if you're a kid

My younger brother is on the spectrum and rarely asks to go anywhere. Today he asked to go to this establishment so we came. Recently a line of Squishmellow like plushies, my brother current has the Mr Munch (Purple Guy) Plush and asked for the Pasqually (Chef Guy). We've been to this location before and have had positive encounters as well as coming in for the Sensory Sundays that are offered. We asked the employee and they said we checked the back. When there was none in the back he came back with the news and walked away. My mom then asked a different employee if it would be possible to take the Pasqually from the display case and give it to my brother as he's in the spectrum. There are only two plushies in the display case, Helen (The Chicken) and Pasqually. It would have been easily to replace Pasqually with either Chuck E or Mr Munch as there was an abundance of those plushies on the prize counter but this employee said he did not have the key to the case. So we decided leave having to walk past the display case to do so. My brother who's an elementary schooler then pointed to Pasqually and asked to take him home. There was no one at the both to leave but my mom was walking out with my brother so he wouldn't have to look at the Pasqually plush. My mother was then called back because it's protocol to have your hands checked for the matching stamps before leaving, normal we understand and come back which brought my brother back in the line of sight for Pasqually. He pointed as a different employee checked our hands and sent us off but as she was walking away my mother asked on more time if it would be possible as my brother rarely asks for anything. Not a single voice was raised just a mother and and her two older kids seeing if an employee would show there special needs son/brother kindness. She was denied for the final time and we left without Pasqually. I now type this with my brother still asking for Pasqually as we explained to him that we have to get it next time. Thankfully he took it well and no scene was made but I feel that this could have been handled differently. Especially for a family that comes 2-3 times a month and has the membership to get discounts on points, food and drinks. We've been here before and have had great experiences but today's situation really rubbed us the wrong way. read more

We hadn't been here for many years but were glad to find out that it was very clean and well kept inside. The salad bar was very good and fresh. The pizza was also very good. The wings could have been cooked a little longer. Our 4 year old granddaughter had a great time. read more

Food and overall service was great but the young girl with highlights in her hair had a nasty attitude that made my experience here unenjoyable. read more

The newly remodeled space looks great and so much cleaner but $25 for use of the trampolines is robbery!!!!! That is more expensive then an actual trampoline playspace! Really not happy with this and of course it's all my kid wants to do there when we go now. Looks like we won't be visiting as often with this kind of pricing!!! read more

We visited chuck E. Cheese recently. We arrived at opening. We were greeted by the manager. He was very nice and welcoming! I downloaded the Wednesdays 30% off coupon along with having the app coupons. The manager gave us recommendations on the best way to utilize them towards pizza and games. Along with the Wednesday deals we were able to purchase the use of the trampoline along with the cutest souvenir socks for $10.. We ordered drinks, pizza and breadsticks. The food tastes fresh and delicious. We were able to take home our leftovers. The kiddos loved their Chuck E. Cheese souvenir cups. The cups were an additional cost but worth it and included free refills.The children received wristbands with a card attached to enjoy unlimited games and ride on toys for 60mins. The wristbands for the game cards are additional cost. The card comes with your game purchases. The wristbands make it easier for the littles to hold. If you have older kids they can just put the card in their pockets. Chuck E. Cheese came out twice during our visit to dance and take pictures with the children. He was a true star! The restaurant ,restrooms and games were clean. All the games and ride on toys were working. The photos wasn't coming out on one of the ride on's but the manager fixed it right away.The staff was friendly especially patient at the end of our visit when the kids were picking their toys from the tickets they won. Overall we had fun! The nostalgia was felt during our visit and definitely will return. read more

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This place was "ok" at best 3 years ago, now it's like a homeless shelter. High school skaters talking to the workers, $15.60 for a small plate of pizza, $12 for a "salad bar" filled with onions and oranges and 30 min of play all for $50!!! Take the kids to the park and buy them a bike, save your sanity. Change the name to Cheap e Cheese !!!! read more

Chuck E. Cheese - Size of a fork pizza $15.60 WTHHHH - Pizza Near Me - Stevenson Ranch, California

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Recently went here for a kids birthday party and my little one had so much fun. A good place to spend few hours inside on a rainy day.. kinda crowded on a weekend though. Food was okay. read more

Had my daughters 4th birthday here and they really exceeded my expectations! I haven't been to this Chuck E. Cheese in years and I was happily surprised when I saw that they took the play place part out (where the kids climb up and through tunnels). It was old when I was kid so it needed to go. They also got rid of the stage and the animatronics...another good thing because they were creepy looking, but a little sad because that nostalgia is gone. They replaced the stage with a wall that has a giant screen and plays videos and music. Overall their changes made the place look bigger and nicer. As far as the party, HUGE thank you to Emilia, our party host. She was attentive, friendly, personable, and on top of things. She really made the experience extremely pleasant and easy flowing- thank you again Emilia!! read more

Chuck E. Cheese - This wall replaced the stage...there is a big screen in the middle and two character panels to each side (each different color). Looks nice! - Pizza Near Me - Stevenson Ranch, California

We celebrated my son's 3rd and 4th birthday here. The reason for the 5 stars is because both times Anna took care of our parties and she was the most kindest, friendliest, attentive and most patient server! She made sure we had everything we needed, always checked up on us, and did everything with a smile. Highly recommend her to host your party! read more

My brother and his wife brought my niece and daughter here last Sunday. My 6 year old niece made a mistake of swiping her card at the wrong side of where she was playing and this lady cursed them off, accusing them of cutting. She told my sister in law to fuck off in front of the kids. My brother approached and told her to not curse when kids are there and she repeated herself and then told them to go back to their home country. She proceeded to tell her kid to "just keep playing, they're just natives anyway." My brother didn't want to start anything in front of the children so he told the manager. The manager's response to the racist, hateful incident was to give them a free large pizza for IF they come back. She didn't ask the racist lady to leave. This just means that this Chuck E Cheese location tolerates racism and its equivalent to the hurtful comments is just a large pizza. read more

Probably the worst location I've ever been too. Service was horrible & chaotic. Mostly Kids working with no leadership. Avoid if possible.

Corporate needs to overhaul the staff here or send them to customer service/hospitality boot camp and enforce real standards. It's supposed to be a fun place but the staff here hate their job and it shows. No happy greetings or acknowledgement from any of the staff the whole 2 hrs we were there. Either they are severely under staffed or they were all hanging in the back. Couldn't find attendants when we needed them at the register when we first walked in, not at the prize counter when the kiddos wanted to trade in their tickets, and at the door when we wanted to leave (families were piling up at the entrance too). They seemed to keep going back and forth from the back and it made me wonder if the person at the door was also their cook. As soon as you walk in there's a funky smell and most of the tables were dirty. We came on a weekday for lunch and opted for the buffet. No joke, only 3 slim slices of cheese pizza, half a pizza with onions and tomatoes, and 2 slices of sausage pizza to choose from (no pepperoni or dessert) so I filled myself with salad which is your standard lettuce and mixed garden pre-cut packaged stuff and the only toppings offered were Parmesan cheese and croutons. We also ordered the kids chicken nuggets with fruit and the fruit was just honeydew. I wish that was mentioned when we ordered otherwise we would've chosen something else because that got wasted. Kids were none the wiser because they got to play, but I hate that this location is forming that subpar customer service expectation with the overall experience. read more

Chuck E. Cheese - Kids Chicken Nugget Meal $4.99 (also came with ranch) if I ever come back I'm never ordering this again... - Pizza Near Me - Stevenson Ranch, California

I came here with my niece this afternoon to spend quality time with her and I felt like all the guests within the establishment were running the place on their own. The overall cleanliness was good and their food was tasty as well. However, they seemed as if they were extremely short staffed and there weren't many guests there to begin with. I overheard the managers arguing about people not showing up for their shifts and you can tell there was some tension amongst them. I ordered a medium pizza with a stuffed crust and ended up giving me the wrong order entirely. But, they made up for it by giving me the right order at no additional cost- I had to keep the messed up order. Moral of the story: No matter what time of day you are servicing customers, especially when the entire atmosphere of Chucky E. Cheese is catered towards families and their children, smiles and professionalism should be a must at all times. read more

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We haven't been to this location in 4-5 years. It's been updated, is much cleaner. The staff was super attentive and friendly. Pizza was actually pretty good too. We will definitely be back this summer read more

We took are 3 year old with friends and family to this location on 5/24/23 for a birthday bash fun evening and we were impressed with the staff and food. The staff was friendly and very accommodating. Last time I've been to Chuck E. Cheese was about three years ago, and there is a huge improvement in staff & food taste. This Chuck E. Cheese is a great place for kids to have fun! read more

We had my sons birthday party there yesterday and were very pleased with the whole experience! Our hostess Emilia was amazing and made everything a breeze. She was so helpful, attentive, and incredibly nice. I highly recommend requesting her if you choose to have a party there! The food was surprisingly good. I had low expectations, but it all turned out to be pretty yummy! Chuck E Cheese has changed a lot since I was a kid, it's nothing like I remember. But the kiddos had a great time, and the adults had a nice time too. read more

10-15 people witness how rude and unprofessional the manager was. The restaurant never announces like other stores for example 10min warning the place is going to close . When your having fun playing you loose track of time . Manager JUAN comes to the basketball arcade while people are playing and just shuts the game saying time to leave . no game refunds.... telling us to exit to the door and slamming shutting the door on us. Also you had to wait for your food order for more than an hour and most of the games are not working and supposedly no one is there to assist. If the manager is this rude - Horrible service! Manager needs to be red flagged for service. No wonder this place is not highly reviewed. Must be the manager service and guidance . read more

So, Ive recently visited this Chuck-E-Cheese and let me just say... this place is amazing!!! the employees are super cool and very nice to the children and patient with them and my 2 kids had so much fun. One bummer though was that there was a lady who just kept complaining and making a poor employee clean after her so much and she was being so disrespectful toward her but staff was extremely professional about the situation. The food is also pretty good, my kids absolutely loved it! We look forward to coming again soon and we hope there aren't any party poopers next time. read more

Workers try. But this business is probably the worst managed business I've been to. Overpriced, games broken, spills everywhere. They stamp your hand upon entering and make you wait to leave to make sure you are not stealing a child, but the stamps wear off and they don't really care. Long waits in line. Pizza is hit or miss depending on the day....just like the prices they charge. Not to mention the games that do work are rigged to give you no tickets, and the prizes are terrible for the amount of tickets. Not much good I can say, except the kids love running around. But there is this thing called a park and playground which has the same effect, without the downsides. Order a pizza from toppers and hit the local park. Save yourself the headache and sanity. read more

Great service from all team members from the manager down to staff. Answered all our questions regarding our sons upcoming bday party and were very friendly and helpful. read more

We went to this location today, and had the worst experience ever, we have a toddler (2) with Autism and he's non verbal I was buying the socks for the trampoline and he goes on the trampoline and this worker was standing next to the trampoline and she grabbed his back and pushed him out, and closed the gate on one side of the trampoline. Again he has Autism so he doesn't understand and he's TWO. He tried to go into the other side and she grabs onto his arm and pushed him out. We then go, and tried to explain to her that he has Autism and doesn't understand and she rolled her eyes and her and another coworker were laughing when we walked away and kept judging my 2 year old. Pointing at him and laughing. I then went to go try talking to a manager and said he didn't get what the issue was because she is also a minor. The issue is, no matter how old she is. SHE SHOULDN'T BE TOUCHING ANY OTHER PERSONS CHILD. Any thing my child did she would go and tell him he couldn't do that but this girl accidentally tripped next to him and she blamed my child, and this older kid tripped him and she got mad because my child was sitting on the floor instead he was only sitting because he got tripped and the other kid kept jumping and he couldn't get up.. And all of this is okay to management because she's a minor too. read more

A Chuck E Cheese that still has a small play yard for the kids is a bonus. I can't believe they are going away. Drove up to Stevenson Ranch just so my young grandkids could run around a little on a rainy day. Got here and waited almost 5 minutes just for someone to check us in. It appeared there was only one person working and she was taking orders. Once in, we found a seat and started to acclimate. Yes they have a play gym. But it appears they don't clean it often. The tubes smell like urine. Someone's child spit up or vomited on the play steps and I couldn't find anyone to address it. So I got a bunch of napkins and started cleaning it before someone's kids or mine, climbed through it. I picked it up and then finally a manager came over with disinfectant. We started talking. He was very nice. He gave my grandson some extra tickets while he was checking a machine. I thought of is as payment for cleaning up the vomit. Eww. The kids played games. Won some tickets. Then when it was tone to cash in, all but one ticket exchange machines were broken, jammed or out of paper. The other one was glutinously being fed by a young boy with literally roams of tickets. And even then, he jammed the machine. I notified the staff. It took us over a half hour to cash them in. And for a dumb slinky. They gave each if my 3 grandkids a lollipop, which to the younger ones probably meant more than a toy anyway. But what a joke! I would not voluntarily come back to this Chuck E Cheese! read more

Bad customer service. Came on a Tuesday . It was not to busy yet still bad service . The food was ok . Half the games were broken down . The location had a weird kid bathroom smell . read more

I have to give a shout out to Colton the manager at this location. We had an issue with one of our food items and he handled everything perfectly. Thank you Colton for being so helpful and kind!! read more

Guest beware. The pizza dough has weird stains in it(red/pink)they still make pizza with it and put it through the oven and serve it to guest. They don't care about your health because it would be a waste of money to throw all that dough out. The pizza always taste different to you because they do not make the dough consistent. Whoever is making it for that batch does is as they please. They don't even use a thermometer for water temperature when mixing dough. Go to another Chuck E. Cheese location and eat their pizza and you'll see. It's left out to long, other times it's so dry it rips when stretched. I honestly don't know how they pass the health inspection. Place is circus full of clowns working read more

Honestly I haven't been to a Chuck-E-Cheese in years. I went with my 2.5 and 1 year old. Both of them had a blast!! They had a good about of thing to do for my son and my daughter just loved being included on some of the toddler rides. It was shockingly clean. I'd say the food is not awesome but they have beer on draft so win for me. Everybody was super nice and helpful. read more

Chuck E. Cheese - Pizza Near Me - Stevenson Ranch, California

This place under construction no caution sign and my kid rolled her ankle. Top it off manger angle was the rudest and disrespectful person in the world not know how to handle the situation. Don't take your kids read more

Chuck E. Cheese - The worst place to take your kids to do not take your kid my kids rolled their ankle inside. - Pizza Near Me - Stevenson Ranch, California

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We had my sons birthday party here today and the staff was so great! Big shout out to our party host Angelo, he was so kind , attentive and made our birthday boy feel special! Bianca and John were amazing as well. Entire staff is friendly, prompt and handled everything so seamlessly. Also place was so clean and food was delicious! Kids had such a great time! read more

This is place is okay. I brought my son here yesterday, they required you use or purchase their socks if your kid wants to use the trampoline. SOCKS is $10 FOR A PAIR!!!!WHAT A REAP OFF!!!! read more

The Manager Juan is nice but overall the value has declined. After spending about $230 dollars for a 2 and half hour visit for food and for two 90 minutes of game play only about 880 tickets were accumulated and we hardly got any prizes and I had to pay out of pocket for the difference of the cost of the prizes. The Chicken Wings were so cold and not fresh and the pizza was not the same quality as years back. Very disappointed in the quality and decline of value for the money paid. I don't think we'll be returning here again. read more