We've been here a few times, now that our kids are of the age to be able to enjoy it, and it's a pretty good experience for what it is. It is a bit pricier than I was expecting, but it's been years since I've been to one as a playing guest and I suppose you can blame it on inflation. If you download the app or search for coupons before you head in, the prices can be manageable for two kids. I suggest paying by time to get a better deal, but know that you cannot split that time between two game cards. If you have more than one kid sharing, it will be a pain to have to run around and swipe for each kid's game unless they are playing the exact same game, or one that is nearby. It may be worth it to get two separate reusable game cards if your kids are far apart in ages, if they just play different games, or if you intend on returning to Chuck E Cheese frequently. You can also pause the time on the cards to eat food or something, but you can only do that one time for each card. They got rid of the climbing gym and ball pit (probably for the best) and there are decent options for the 2 year old - preteen age kids. If your kid is any older, Dave and Busters might be a better location. We try to go when times aren't super busy and we've never had a problem. The place seems clean and well kept, but there were 1 or 2 games each time we went that had problems. Perhaps they need to do more routine maintenance on the machines. Staff is friendly and patient when answering questions (just don't be confrontational as that never ends well with any customer service). We will definitely be returning here in the future. Attached are photos from the October 2023 menu, but I don't think the prices are too far off from the regular season's prices. read more

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First time visiting and was genuinely surprised by the staff. The manager was working his tail off. Running the register, prize desk, trampolines, making pizza, and cleaning. He even, without us asking, turned off a game machine that we making my toddler nervous. We saw another group with cotton candy. I asked another staff member about it and he searched frantically for some. The manager ended up starting up the machine again just to make us one bag. The place was clean and the food was hot. Overall a great value for what we paid. I wasn't expecting much but we left pleasantly surprised. The manager was truly the highlight. We just moved to the area from Orlando and Disney would be thrilled to have a guy like him working there. read more

The place was good, but they hire teenager employees and they give a horrible experience, we reserved a birthday party and the package included pizza Ice cream and a cake which we had to ask each time to get everything, and during chuck e presentation they were just laughing and talking to each other, I do not recommend this place and will not be coming bad, horrible service. read more

Pizza was good, staff was nice and the bday party package was a good price! Easy for a kids bday party

Chuck E. Cheese has grown up, and so has his space. He's a teen now, and has more advanced games and activities. I think though it is a direct challenge to the new D&B...However its a really good fight. Chuck has the best pizza of a place that is not solely pizza that i've ever had. They beat out some actual Pizza joints. Its a place for kids, so kids and children at heart can have loads of fun and then redeem tickets for prizes. They have come up, and I appreciate the growth! read more

I've been going to Chuck E Cheese since I was very young, and I must say it still really is a magical experience even after all these years. The food was nostalgic and so was the atmosphere. it still feels very warm and welcoming even after some changes. it might be weird for a teenager to be coming here but honestly I don't care. I'd rather come here than the sweat shop that is Dave & Busters. anyways, please keep up the great service. this place will always hold a very special place in my heart for years to come. read more

Come on, the place isn't that bad. Some of these reviewers have lived some very sheltered lives. You gotta go in with the understanding of the kind of chaos that comes with a hundred plus kids running around in a small space. When I went, the young staff pretty cheerful and helpful. For example, the guy who took our food and token order applied coupons for us without asking. There just isn't a ton of them to go around. I saw someone guarding the exit continuously, checking every single grown up and kid for matching marks. The pizza was better than expected. It's not the worst pizza I've had around here. I think you have to get the thin and crispy crust. Salad bar items were fresh. About 6 games didn't give us our tickets, and a couple took our credits and didn't let us play. If you go there with an aim to collect as many tickets as you can to go for the prize, you're going to get mad. But if you just go to have fun, keep in mind each game play for us was about 20 cents. Only weirdness there was the guy who decided to bring in both his toddler and his gun. read more

This place is terrible, a scam, and unsanitary, and you know there broke af because no one is ever there, and if you just want to drink water they give you this (Picture below) if you want a good arcade, go to Dave and busters read more

Chuck E. Cheese - This is the water cups - Pizza Near Me - Madison, Wisconsin

I took my daughter here because she was swayed by the commericals and I agreed to it because I had fond memories of going to CEC when I was a kid. However this place was horrible. I put a twenty into the token machine and when the tokens started coming out my daughter and I were suddenly mobbed by six or seven little grubby kids asking for tokens. The one girl held up a dollar and said the other machine was broken so I assumed she wanted to buy some of our tokens. I handed her four of our tokens and then she stuck her dollar back in her pocket. Then she and the other kids started thrusting their hands into catcher full of tokens like crazed animals and some of them were actually tugging on my purse, I had to bring it around to the front of my person so they'd stop pawing it. My husband who was going to order pizza stopped ordering and came over because he said it looked like we were being mobbed. When he asked what was going on I said, "these kids are looking for free handouts." They weren't really looking for handouts though, they were looking to steal all my tokens that I just bought for my daughter. Their behavior was freaky and highly inappropriate. If my kid acted that way I would implode. So my husband and I just grabbed as many of the tokens as we could out of the little catcher and walked away. They continued to buzz around the token machines probably harassing other people. The savory highlights: The machines are dirty and don't work properly. The staff is a bunch of teenagers who don't give a crap. No effective security - kids can easily be stolen. Asshole parents who didn't watch their grubby little trolls. We don't know about the food because I told my husband to not bother ordering, we got pizza later from Rocky's. So if you want to waste your money, get your purse stolen, get harassed by little scrubs, have your kid play with dirty, broken toys, this is the place for you! read more

The problem with this location is easily the customers. When coming into the location, two people were literally getting high outside and the smell lasted after parking and as we were walking in. However, we had a birthday party and the Asst. Manager, Kraig (apologies if the name is spelled wrong) was pretty awesome. First, he found us shortly after we walked in and was very polite and conversational. He escorted us over to the table and explained everything. He also kept the attention of our children and maintained a professional manner. What was nice was that he kept an eye on the kids and did the small things that prevented a mess or an issue like maintaining the plates and silverware as we served cake. He wasn't overbearing but was around when we needed him and was very prepared. As we left, he actually shook our hands and thanked us for coming. The General Manager simply needs to get Kraig decent help and a "Do Not Get On Stage" sign. I understand that "rif raf" does come to that location and that's not the fault of the company but that shouldn't stop the location from maintaining a cleaner appearance. I'm giving my time there 4 stars because of Kraig and I'm docking a star because of the rest of the staff and what I think is an issue for the GM and that's to simply get better support for guys like Kraig. read more

Possibly the smallest Chuck e Cheese in the country. The place is not well kept up, dimly lit and at least 3 machines were not working. The upside is that this is a great place to let your kid feed coins into the machines and not break the bank. Most machines only take one coin so it keeps them busy for a while. The place itself is a bit hard to find which makes for less traffic and easy parking in the lot, which in Madison is never a given. My preschooler and I disagree on the quality of the food. Obviously not a five star unless you are under the age of 5, then it rivals high end New York restaurants. If it's raining or cold out and you have to get the kids out of your hair, it is affordable and relatively safe. And they serve beer, thankfully, to ease the suffering. read more

This place fucking sucks. The pizza is fucking trash because they fucking recycle it by reusing the leftover slices that people don't even eat. The slices doesn't even match up. Some slices are bigger than other slices. Chuck E. Cheese arcade games promotes little children to gamble because when they get 1 ticket every time they play when they lose. The ball pit is fucking nasty it's not even clean. I found some throw up in the ball pit. They even start kids drinking and gamble at an early age because they sell alcohol for adults and sometimes adults get out of hand fight other adults. read more

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4 stars because I am a Fan. Why? We've never had the problems like the other Yelpers have seem to run into and I used to bring the kid to CEC just to play so I could study. Most recently, I booked a party online and it was executed pretty good by the staff. Some of the invitees didn't show so we had to reduce the numbers & learned of their policy but they worked with us. I can't control how tweens perceive this place but they stayed away for whatever reason. Regardless, they offer the following: 1) Beer - I remember when I heard this a few years back and about died. 2) Wings 3) Sandwiches and healthy fruit and vegetables as an alternative to all the candy & pizza 4) The SALAD BAR IS THE BOMB!!! I didn't use to eat salad but CEC salad bar made me pay attention to things can be better. Well, this day proved no different... still fresh, still a good variety. NO WI-FI but the two neighbors have a signal strength that can be picked up. 5) They went on about the new games. I don't think that'll win over tweens and teens but I know my brothers 35+ and gamers always get into the groove. 6) Pizza still just ok for where you're at. 7) Soda fountain is PEPSI now, but they offer Twister Orange and a juice. 8) You can buy tokens at the vending machines and rather than have the coins spill everywhere and fend for yourself in picking them up without being stepped on - they finally offer cups to cradle the coins. Heather C's review sounds like Juarez Mexico. 9) Safety is still present and I do worry about molesters/abductors/weirdos and just general creepy dudes and dudettes. So to Dave J. maybe they slacked when the other Yelpers were coming through but from 2003-2007 I had no issue. Those stamped barcodes had better match or the teenager working the door makes you stand to the side. *Regardless the other reviews are funny. =) 10) Found quality is about the same as you'd get from frozen wings and cheesesticks from your freezer section but Ledo's/Lido's pizza in Maryland on the U of MD campus tastes like the old school CEC - so real issue there. 11) The fries are baked. YAYYY! and they're are super skinny. 12) We tip for birthday parties. The ticket blaster is what brought us back at this age. THE KID WAS TOLD NOT TO REACH DOWN AND GET THE 1,000PT TICKET AND I DON'T LIKE THAT AS OTHER KIDS WERE ALLOWED TO REACH AND GET IT. For the money I paid; all rules/policies should be equally enforced not arbitrarily applied. I'd dock another star for this but oh well, not today. 13) Book a Friday or Sunday party - get another 100 tookens. Deposit requirement for a party has gone up to $30 down no refunds. Changes allowed on the reservation, though. read more

Our kids had a great time at my 5 yr old nieces party. The managers and employees did a great job of making it a memorable party. All kids with us 5-15 years old had fun. Pizza was great, dipping dots was a nice touch. The management went above and beyond for our niece. Thank you! read more

Chuck E. Cheese - Kids had a great time with the games. - Pizza Near Me - Madison, Wisconsin

Went with some friends and our 3 year olds. Hadn't been here since I was a kid. I was happy to see it has been nicely renovated and is nice and bright and cheery. The kids had a blast. The only issue I had was that I left my tokens on a machine for all of 2 minutes and another adult grabbed them, lame. I would definitely take the kids here again! read more

Chuck E. Cheese - Pizza Near Me - Madison, Wisconsin

For such a filthy place to eat at, you'd think the staff would be smart, quick and polite, but you'd be wrong. We went they're on a Thursday night and the place was not too busy but that didn't stop the staff from taking their sweet time taking and placing our order. We actually had to spell the order out for the poor girl behind the counter in an effort to guarantee accuracy but that was to no avail. The multitude of dirty tables was a nice treat as it made our table selection very quick and very easy. All we had to do was find THE clean one. When the pizza was delivered it was the wrong pizza. We ate it anyways because really what's the difference? Many of the games my family played either didn't work and would steal our tokens, or it wouldn't spit out tickets. Luckily all you have to do is play a new game called "Find the Manager" and boy do you get some cardio exercise out of that one. I've got to hand it to them on this one - it is a new twist to family entertainment that I've never encountered at other venues... maybe we're just used to getting what we pay for without the track and field run around. The only way I'd ever go back to this CEC would be maybe if I left my wallet or child there, and depending on which child or how much cash I had in the wallet that's still a pretty big "maybe". read more

I've been to several other Chucky Cheese's elsewhere and they were from ok, to decent to a great place.....This one is the biggest dive. I've been here a few times as I thought the first time might have been a out of the ordinary but I was wrong. The place was crowded, had to always wait for a machine, the food was blah and my kids didn't even touch it, there were several people and also kids being very loud and pushy and then twice heated arguments broke out. The machines were not very clean with the bathrooms not much better. I would use gross as the best way to describe it. One star is one too many. read more

My girlfriend's 6 year old daughter loves this place. As far as the food goes, I wouldn't recommend it. Usually when I take her, I skip the food and we play the games. Good news is they are super cheap. 5 Bucks will last a while in there. The downside to that is that the games are very outdated. Once she gets a little older I think she will realize how old the games are. But then again, how many games can you play for a quarter in this day and age? Overall, the service isn't bad and the place does a good job to keep kids entertained. read more

Chuck E. Cheese - Pizza Near Me - Madison, Wisconsin

Kids love it. The games are fun but could be way better. Need to update this location and the characters who sing and dance. Rides are terribly slow. Good for babies not grown kids. read more

Chuck E. Cheese - people playing video games - Pizza Near Me - Madison, Wisconsin

Our kids love this place. It's complete chaos but in a good way. The food was better than expected and going with multiple families really ups the ticket competition vibe. Really fun, clean, the staff is friendly, and the animatronic band is still in action! Security is great. They stamp the whole family with invisible ink so kids have to come and leave with their families. Highly recommended. I would recommend buying individual tickets to play instead of the timed play pass. 30 or so per kid. Or get the play pass and use it for multiple kids. read more

Staff barely acknowledges your presence. They just goof around with each other, forcing you to make yourself known (which is usually a rude thing to do). They delivered the wrong food to our table. The place was a mess. Cups, napkins, candy wrappers all over the floor of the gaming areas - again, with staff just standing around goofing off. They were literally just standing around together eating the tootsie rolls. Went to the bathroom, and the trash can was tipped over with garbage spewing all over the floor. Just disgusting conditions. read more

ok so the pizza looks recycled and it tased bad most of the games are rigged so If you are thinking about wining a xbox for get it. credits are over overpriced. maybe 3 skilled games read more

Pizza is good, but that is about it. Service was terrible. Half the machines were not working. Ticket counters were not working. Beer taps were out of order for both our visits. read more

Absolutely aweful!!! In all of my 39 years, I have never experienced such poor service, nor have I seen such aweful employees as this restaurant. Maybe it is just this location, but twice I was in line and the person working there just walked awaywhen it was my turn to order (once when I got there and once when we were trying to get a toy for our 3 year old with the tickets). To make it worse, when they walked away, they didn't say nothing to me, they just left, and it was to restock more cups. To top it all off, they gave attitude when I informed them I was waiting in line before the other people being waited on. My wife and I have gone there three times, and all three times it was worse than the time before. Three strikes, and you're done...You're done Chucky, and to anyone reading this, save yourself the aggrivation...don't go. read more

This is a fine example of corporate heads probably paying and hiring minimum wage people to give a crap about their jobs. Because they don't. Sorry Chuckie get it together you have a reputation for being trashy now. Only one nice staff member there cleaning up after everyone. Otherwise annoyed, Inattentive staff. My food which was just a sandwich was 45 minutes late and no there wasn't a lot of people. They begrudgingly let me take some veggies off the salad bar so my son who was starving could at least have something. I get this place isn't the Ritz but cmon basic customer service skills would be nice. I'm not sure I'll go back but maybe it was just an off night? Please train and pay your staff so parents don't feel like they entered the line at the DMV read more

This place is GROSS. My husband and I took my, at the time, 7 year old step son to this Chuck E Cheese...never agian. Our 2 younger kids will NEVER be allowed to enter this "establishment". 1. The pizza is God awful...just don't. 2. The games are outdated but at least they're cheap. 3. There are swarms of rude, poorly-behaved, unattended ragamuffins everywhere. They will steal your children's tokens and tickets if they think you're not looking. I'm sure they'd do the same to you purse. There were some well behaved kids there too, unfortunately the mini-felons are the ones you notice. :( 4. Some of the parents are equally as rude and immensely trashy. Guess the apple doesn't fall far from the tree. An example of this is when some loud mouth mother came to our table and informed us my step-son called her 4 year old daughter a "ho". I can guarantee he had no clue what a "ho" was and those words never came out of his mouth as he doesn't know anybody who would speak that way. She proceeded to tell her 4 year old that if he said it again for her to say "your mama's a ho". We just laughed at her ignorant remark (especially considering I'm not even his mother), of course that only made her more angry, MWA HA HA HA!!!! Great parenting lady (I use the term lady loosely)...and she had 5 kids with her. I weep for humanity that people like her have 5+ kids. 5. The staff are a bunch of teenage kids. They don't really care but they're not entirely unpleasant either. Just disinterested. 6. Security sucks, plain and simple. I probably could have smuggled out a kid or two if I had wanted to. 7. This place is dirty and unkempt. I can't even imagine allowing a young toddler to crawl around on the floor. Good lord, what is lurking in the ball pit??? *shudder* In conclusion, if you like unruly, unattended animal-like children, rude parents, horrible pizza, outdated games and filth this is the place for you! If you have standards, go somewhere else. read more

Told staff that a game was broken- she tossed me the number of coins my daughter had put in and said 'I'd suggest not playing that game til someone gets out to fix it' We have been here over 2 hours and there is no sign on the machine and no one has repaired it. I heard an announcement stating they wipe down machines every hour- haven't seen it happen. read more

We have three children, our oldest being 7, and the last time we were there was 2006 and it was a complete disaster. Store was dirty, lots of what I'll politely call "riff raff" and swore that I'd never go there again. Seemed a bit like an outpost for families with 10 kids where the mom was tired of being at home and needed a place for the kids to run wild. We went back last night for our middle child's 6th birthday on a whim and were pleasantly surprised. The store front is completely remodeled and inside it looked like a different place - very clean, staff was attentive and pleasant and NO MORE RIFF RAFF....none. I spoke with the store manager and asked what happened, why it was so much better and he explained that he'd been there for a couple of years, completely overhauled the staff and stopped tolerating much of the activity/behavior that was reprehensible (cake throwing, out of control kids, begging, etc). Once the word got out that if you tried that type of behavior the police would be called. He said within 6 months the non-sense was gone. I would highly encourage parents to give it another shot if you haven't been there in a few years. It is a totally different and better experience for you and the kids. Matt G. read more

This place is terrible. We had my son's birthday party their yesterday and our host sucked. Was not helpful and rude. Wanted to pay bill to leave and waited in line a half hour. I think three people were working the whole place and none of them wanted to be there. Don't waste your money read more

Lord, where do I start.. They changed the tokens and instead force you to buy a card with "points" on it.. Now as an adult I can understand how cards work and swiping etc but as a child, swiping and swiping and basically feeding all your points to a machine that isn't working is a rip off. I used the card on a couple different machines and nothing worked, I can only imagine how much money they are making off this new card system. On the way out we had stopped to get the kids their prizes.. One employee was working at the counter, saw him walk away dig in his but in FULL VIEW and walk back to hand out prizes, I seriously just can't at this point . It took 10 minutes to get our basic dollar store candy and leave. Upon walking out there were THREE employees sitting buy the front, when I suggested that the counter people needed help one girl said she was on break.. So I told her to take her a** in the back where employees should have break.. You guys are clearly short staffed and you all decide to gather in the front and chat it up while mister booty digger has his hands full.. Literally. We will never be back, this place is disgusting and neglected, and a major rip off now they have the cards.... Be AWARE!!!!!!! read more

We came with our grandkids after not visiting Chuck E. for almost 20 years! We were very pleasantly surprised. The staff was super polite and friendly; they seemed to enjoy being there and later I learned how much they like working with their new manager. The whole place was clean and bright with big windows letting in natural light. There were many fun games for all ages, even the adults in our group played along with the kids ages 7, 4, and and 2. The food was reasonably priced, served quickly, and pleasing especially for kids. It was a busy Saturday but not crowded. There was a happy party atmosphere with music playing at a nice volume. Would we go back? YES! read more