It's been a while since I did a review on this place it's always a pleasure to do a review and give a recognition to the Tuesday crew and theirs team leader David this guys always greet us when they see us coming in the door with our grandkids always greeted us with pleasure and always the pizzas are always made just perfect for my grandkids service are excellent we love coming to this location because of this wonderful great friendly environment that always treats us like a valued customer thank you continue giving great and friendly service and know that we appreciate you guys David and your Tuesday crews thank you read more

The staff was amazing. I had a knee replacement recently, one of the staff was kind enough to bring a padded seat and a bag of ice. It warmed my heart tremendously because I was in so much pain. I truly appreciate the staff who took the time out to help me. read more

I love my chucke cheese they have sooo many perks this month like every employee eats free we get 75% off at the mobile App Store also party's we're 99$ dollars so thanks chucke you are great read more

Place has gone to crap. Greedy! Made all games now impossible to win any decent amount of tickets. Spend your money else where, where you atleast have a chance of winning. For example skee ball jackpot was won at 40k points, now it's 70k points which you have to hit with 8 balls meaning you have to hit 10k points seven out of 8 times! Total rip off! Additionally they have increased the wait time between swipes if you choose a timed card. Another rip off! Don't be fooled by the " all games are now 1 point". Not knocking on the staff, they did their jobs just fine, service is okay, just no longer a good value if looking to have fun and eat. read more

Chuck E. Cheese - RIP OFF!!! - Pizza Near Me - Fairfield, California

We came here with our 18 month old and 3 year old and they had an amazing time! It was very clean and we came on a weekday just after they opened so it was pretty quiet and only a few other customers were there. We did not have food but it seems very convenient for families. There are not very many games but this was perfect for you get kids like ours. The baby just liked walking around and pretending to play the games which is perfect and the 3 year old got an unlimited bracelet and he was planning to never leave but we live nearby so we got to leave on the condition that we come back! It's great having a local family friendly place. read more

All I have to say is the staff at this Chuck E. Cheese are AMAZING!!! They were pretty busy this evening and the way they stay cool, calm and collected was extremely impressive! I would've definitely felt overwhelmed if I were in their situation! I take my children here quite often and it's usually all of the same faces working- management has done a great job hiring this crew *Oh and I want to make a shoutout to the maintenance guy who is ALWAYS WORKING! He is always friendly and does a great job keeping games in order read more

We love coming here! The staff are friendly and everything is always clean and well maintained. The food is decent and the salad bar always looks clean and stocked. They are very strict with the child check which is a nice added peace of mind when you lose sight of your kids. read more

I have two teenage girls. The only reason we went because I had brought gift cards from Costco before the pandemic . I did not have high expectations. We went Tuesday about noon. No party, not many people. Games are clean and new. The employees are amazing. They are fun and nice. They are the one made different. My kids had great time. Pizza better than Pre-pandemic read more

I took my 6 year old grandson there today and we both had such a wonderful time. The facility is always so clean and the staff is very friendly and helpful. Ally (sorry if I spelled the name wrong) went above and beyond helping us pick out items from his tokens/tickets. You made our day Ally . Thank you again read more

Great service, chucke was great and played air hockey with me, clean and the food is alot better than it used to be, there soda machine was amazing too great options for kids like juice and lemonade and soda+ sweet and unsweet tea. The staff changed how I think about chuck e chesse. So kind to me. The place was empty and they also had dip n dots. Chucke played air hockey and took pictures with me, there was an 18 year old girl (i went on july 11) and she did the prizes, super nice. Made the visit 100x better. read more

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I had my kid's birthday at Chuck e Cheese this year and it was a blast. It was during the week and I accidentally canceled the reservation but they were still extremely accommodating given that they had no other parties for that day. The customer service was outstanding. They made us feel extremely welcomed and went above and beyond to make us feel special. Kudos to the management and our host Kaelani for making our day! read more

Great service, super clean very friendly staff and the food was amazing. Would def recommend

I initially was going to a different location but I am very excited to come to the Fairfield Chuck E. Cheese. The best customer service was provided for my little one's Birthday! I had a few issues with the machines and I was helped right away. At first I thought Chuck the mouse was exclusively for the birthday big parties and they allowed us to see him and take photos....Kalyse was very helpful and the manager Kehlani!! This location is very clean...I always see everyone picking up messes...and fresh veggies get filled at the salad bar....after coming here on January 23 of 2024 I come here every weekend due to the great customer service and all the personable individuals that work here....I came when the trampoline first opened and it was an awesome add!!! Allie, another manager, is always here excited and remembers our faces and treats us like family!! Everyone here is awesome! They showed us about the app which is amazing! We always enjoy our time at Chuck E. Cheese! I always have to come on a Saturday or Sunday!! Everyone here is always smiling and happy!! Kailebb is always great with monitoring the trampoline and making sure the kiddos are safe and always excited to be here! Alex is always helping with machines and any questions we have. Hans knows all the Chuck E. Cheese songs and sings with our little one and hypes her up. I have never received any bad attitude or service...will never go to another location because this one has become my absolute favorite. If I can give more than 5 stars I would!! read more

Very bad experience. It was my daughter's 10th birthday and we were a small group. There were 6 parties at the time and They kinda ignored us till the end. Everyone else got their food, cakes, balloons, goody bags but we got nothing. It was as if we were invisible for the staff. When Chucky came to sing birthday song, after me pestering the manager, they bought the cake. They got the order wrong, 3 different servers came and one of our guests left without having anything. Everything that were on the package we chose, they had to be reminded to provide us. Kids were hungry and filled their tummy with coke and cake. By the time pizza came, they were full. I wouldn't recommend this place for parties unless you are a big group. Sorry it was very unprofessional!! read more

As an adult coming to Chuck E. Cheese is obviously a much different experience than when I used to come as a kid. I came to this location to see their renovations and to see what was new in games. After reading negative reviews I was on edge about coming, but decided to see for myself what it was like. I thought the games were fun and although they no longer have a physical ticket system, their new game card is more easier to play with. It's the same system as a lot of gaming centers now like Round 1 and Dave & Busters where you can reload the card to keep playing and the tickets are loaded electronically to your card. It's like $28 for one hour of unlimited play and I thought it was worth it. Their new photo booth is not the same nostalgic sketch photos it's now a more modern Photo Booth where the pictures are better quality. However, they do still have a sketch Photo Booth but the photos are more fun filters such as stretch, mirrored and frog eyes type. Their pizza was surprisingly good a little greasy, but very tasty. One thing I did notice was that despite there being a lot of employees around, it was hard to get help from anyone. There was like 4 employees behind cashiers and only ONE helping customers which I thought was odd. I would come back! It's nostalgic coming back, but it's definitely more for kids. :) read more

Chuck E. Cheese - Pizza - Pizza Near Me - Fairfield, California

We just celebrated our son's 6th birthday and everyone had a blast. All the staff were sweet and welcoming. Our server Savannah was AMAZING! She was super friendly, helpful, continually checked in to make sure we had everything we needed. Pizza was sooo good. My little guy even had fun dancing with the staff and of course Charles. Would definitely throw another party there. read more

Our experience was amazing, everyone from Kalani who booked our party to the staff that helped us during the party to the staff who checked us out... all were friendly, energetic, engaging, helpful, caring, accommodating and attentive. I can't say enough, we will definitely be back and our guests were even shocked at what a great birthday party Chuck E. Cheese can still put on! Thank you so much for making my sons birthday SO special and memorable!! read more

Chuck E. Cheese - This is when Chuck E. Cheese came out to dance and sing with all the kids! - Pizza Near Me - Fairfield, California

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Still the place where a kid can be a kid ! This Chuck E. Cheese had been here since my childhood and it still is so much fun. The staff are really helpful and friendly. read more

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All was well until I witnessed multiple employees chewing food and licking their fingers as they came out of the kitchen to serve patrons food. - They group around the service window to hold up the counter and gossip and will scatter when someone in the kitchen warns them that the manager or whoever the man in the green shirt is coming. I watched the cashier named Jaime I think scratch his groin, on top of his pants BUT STILL...totally grossed out. Pizza was decent and I like the new E Ticket method. read more

Chuck E. Cheese - workers holding up the counter - gossiping. - Pizza Near Me - Fairfield, California

This was our first visit since Chuck E. Cheese reopened post pandemic. They switched to timed cards, which seemed great, however I noticed my 9 year old spending more time walking around, wasting precious minutes, so I feel like he missed out on winning tickets. Chuck E. Cheese was very friendly, making sure he said hello to each and every child, took photos, high five-d, and made the kids happy to see him. It didn't feel like he rushed back to the back. The main reason for my review was the staff Alecia (I believe this is her name). She played fun Chuck E. Cheese trivia games with the kids, and even I learned some trivia. She definitely made my son want to return as he commented how nice she was. read more

Came to bring my son here to get out the house. K pop and the crew were beyond awesome I really appreciate the hospitality

Before the pandemic we were regulars so we were so excited when it came back. It's overpriced now and half of the games are always broken. They used to have someone that would fix the games and now when I go more and more are not in use. read more

Thank you for stopping in to read my review. Here's my disclaimer. Every experience is different for everyone and it really depends on where we are in our lives with her. It's us on the person we are visiting for the services. We are looking for be sure to take an angle of review based on the entire picture. I will tell you we have not been back to Chuck E. Cheese in a long time and I love the fact at the moment you walk him a check in with whatever kid you are with and ask if the party is together or not. The service at the desk regarding the menu and specials they had was very informative and the staff each and everyone of them were really service orientated. Let me tell you the pizza not too bad on price but I'll tell you the taste and quality was really good from what I remember as a kid as always the salad bar is pretty good and stack with pretty fresh vegetables and they are not afraid to refill it if you ask for something or need something like any place the ambience is loud and fun and very exciting for the kids as they earn points to win the gifts. Definitely check this place out if you get a chance to. read more

Had alot of fun with the kids, they had a blast. It's not what it used to be but the food has gotten alot better

Had a 9th birthday celebration here! This was one of the best decisions, and I highly recommend having your next event hosted here! We had the pleasure of Kalani host our event, and let me tell you, she is in simple form AMAZING! Kalani interacted with the birthday kiddos and made sure they all were taken care of with food choices and drinks, which was REALLY nice. Gave us time to chat with the adult guests that accompanied their children. The timing was right on from guest arrival , taking our food order , gathering up the kiddos over the PA, accounting for everyone, food arriving hot, and enjoyable to all. Not only did the kiddos have an enjoyable time, as did the adults! Some of the items we ordered: Of course the Pepperoni pizza, you have to try the BBQ chicken wasn't dry, very tasty , veggie and cheese for those who aren't fans of Pepperoni or chicken. The Korean BBQ wings come with celery were pretty good as well. There is that salad bar that looked really fresh, crisp, and well tended to. When it was time for the cake, it was brought out everyone engaged in the Happy birthday song, which was really fun for all. I also noticed Kalani was also using ASL, which was super cool.. She then again right there cutting, serving and interacting.... The man of the house, Chuck E Cheese himself, visits each birthday table for individual greetings and pictures.. Wow, what a fun filled, happy, memorable day for everyone! I WOULD LIKE TO ALSO GIVE BIG THANK YOU AND GRADITUDE TO MR. W.C. who personally overseen this event to see it was just as it turned out to be! Super spectacular! read more

Where to start... Utter chaos. Lack of training and organization, Management needs to do better. We had a Ultimate Fun package reservation from 12:30 - 2:30, when we arrived none (all reservation parties) of our tables were set up. We didn't get seated until 1:10ish. Our hostess introduced herself and said if we need anything to let her know. When I did she said she wasn't our hostess, but that she would assist. Our pizzas were delayed and I had to keep reminding them what we ordered. We only got 2 pitchers of drinks with 1 refill for a party of 14. No goodie bags were given because "they didn't have any", however, on our way out, I saw them putting some together. They did end up replacing them with cotton candy but they also didn't have dipping dots. We weren't given our unlimited play cards that were suppose to be available immediately, until I asked for them, which was a mission. They brought the balloons out near the end and they didn't do the ticket blaster. The birthday "star" didn't receive anything special, not extra tickets, not even a tote bag. To say we are disappointed is an understatement. The only reason I am giving this review 3 stars instead of 1 is because I feel horrible for the employees. They tried so hard to assist all the angry parents when the manager was nowhere in sight. None of them were disrespectful, they kept a smile on their face at all times, and were very apologetic. Also, I understand the concept of a hostess to handle everything for our party but please when an adult says "no thank you, I got it." Please let us do it. One server asked if we wanted him to serve the pizza slices, I kindly declined and he insisted again and again until I sternly said no. Especially because all the children were playing. Same thing with our cake. It was a 3 layer cake and the server was not experienced to handle something like this and the cake was basically ruined and frosting was everywhere. As for the manager, please provided proper training or replace. Not once did they come out of the back room to assist. HORRIBLE TERRIBLE EXPERIENCE. read more

Horeibale service I receive from Abby. Had a very unprofessional rude experience with the "manager" Abby or Addy I think she said her name was. I took my son the other day Fairfield on Oliver rd right after noon, ordered his game pass food and me a salad bar. My only reason for purchasing their salads there is because I can have spinach I'm not a Romain salad fan. I go over to the salad bar the spinach is so brown some are shriveled up others are turning slimy how old spinach does. So I politely go to the manager and I ask if they can bring some more fresh spinach from the back. She proceeds to tell me she will not do such a thing because there's nothing wrong with the spinach that's there. I then ask her to walk over and look and could she bring more out. With a nasty Attitude she says that's all we got. Surely you must have some more in the back being this is unlimited salad bar and Once this is done, you were going to bring more out for the next customer She yells over and over that there is not any more spinach in the building. Time goes by I pile my plate with the old spinach inside the bar and discard it right away now the tray at the bar is empty. I asked another worker if she can bring out spinach lo and behold she comes out with a huge clear Tupperware container of spinach refills the spinach with no problem. The manager was pissed. And was even more rude. Workers like her especially in a kids place makes it bad for business. She walked around with her face turned up the rest of the shift. read more

If you value your kids don't take them here! I'm not sure if they changed ownership after the pandemic, but the place is disgusting. Smells musty as soon as you walk in, you can tell it's not well maintained or cleaned ever. The food is highly questionable, mold in the ice/drink machines. Things are so over priced, yet they can't offer decent service, a clean restaurant or wipe down the games. A lot of our kid's favorite games are broken and they won't fix or help. Save your time, money and health and go somewhere else! read more

For leap year, there was free use of the trampoline. I took my almost 2 year old grand-daughter and I was so impressed with Allie, the operations manager for this Chuck E. Cheese. I don't remember her title, but she checked us in and out and then gave the trampoline person a break, all with smiles and joy. Allie is your blessing due to her enthusiasm and how she treats guests. There was a new Chuck E., and she danced with him so he could remember his moves. Again, displaying her kindness for other employees to see. When it got time for us to go, my grand-daughter loved that she could read words that glowed on her arm and Allie took the time to do it more than once because she saw it was meaning a lot to my sweets. Chuck E. Cheese should not overlook this employee, because she brings all of this to her job!! Thank you for being you Allie. (Sorry if your name is spelled wrong, I asked the trampoline guy for your name.) read more

Perfect time to come is right before 12pm where it's not busy and the kids have time to run from one game to the next. We literally come here for the kids to have a great time and the adults enjoy the pizza. We LOVE their pizza! It's always order a lot so we can take the leftovers home. Other than that, it's a great place to have fun with your family. read more

This place has a lot of things going on, Christopher whom is one of their staff is amazing! My kids love to have their tickets redeem to this staff because they dont feel rushed, he has a lot of patiences and customer service. Christopher is a 5 star employee. Another one who is doing great customer service is is the guy who has a band on his hair light skin black american who always help us when machines are broken. He is a 5 star too. The reason why I'm giving the 1 star is because the facility doesnt follow a strict sanitation. Michelle who I met in the cashieer counter is disgusting. She made a mistake with the flavor if the dippindots order of my kids, I saw her putting back the icecream, instead of throwing it away. When I asked "did you just put them back?!" Michelle said "No" then when she realized I saw her, she went back to the machine and pretented she clean them. Nasty employee. This is a place where most kids goes, if this is their practice, a lot of kids are prone to food borne ilnesses. One bad apple like Michelle can ruin a nice place like this. read more

Wow have things changed. It's been at least 10 years since I've been to a Chuck E. Cheese. Yes even back then it was really noisy because of the games. I took my 3 year old for her first time and she just had a blast. But the games these days, no instructions on what you're supposed to even do. And honestly this is for the kids right? Nope not anymore from what I witnessed. Adults with tickets piled high from the floor to their knees. I actually saw a little girl pouting while I assume her dad was just racking up tickets. It became more obvious when we were ready to leave and turn in the small amount of tickets my 3 year old won. The line to cash in was all adults with tickets piled so high in their arms they looked like they were holding huge baskets. Sorry to say but it's just kinda sad. But the pizza was ok read more

A fun and fairly cheap way to spend an afternoon or night with the kids. We come here 1-2 times a month. Sometimes the crowd can be a little....rough, but it doesn't bother us. We usually get the coupon online - $20 for 100 pts to save money. There are always coupons online for game play and/or food. I would say it's on the smaller side of Chuck E Cheese's but it works. The games are updated and changed out every so often and this group of games is pretty good. Kinda sad they recently took out the basketball games. We've also had a couple parties here and it's always been a good experience. I'd rather have 30 kids running around here than at my house haha! We ended up getting the unlimited game cards for all the kids. The adults had more fun than the kids! They would swipe themselves a game while the little ones were in the middle of playing their own. Everyone got a bunch of tickets and little trinkets at the prize redemption. read more

Would like to start this review by giving some employees some recognition for their outstanding customer service today. I would like to thank the manager Changa, a few members of his staff Dior, Cristal & Adriana for providing some excellent service today at my grandsons birthday party. We've been to this establishment a few years back, but never received the customer service that we received today. The Customer service was excellent? Service was on point, food was great, and the establishment has some GREAT improvements and I can HONESTLY say I can see my family and I returning again for another family function here thanks to these employees for making it a memorable birthday for my family and I. I would also like to mention being a small business owner myself, I can say that this establishment has some valuable assets on their team and look forward to seeing them again in the near future. Thank you everyone for the great customer service! read more

Came here for the first time on 11/08/22 for my kids birthday. As soon as I walked in I could tell there was no ventilation because the air was stale and hard to breathe The place was a mess and there was trash all over the floors around the dining area. The floor was sticky. My kids had a great time.... Until the next morning my daughter woke up with HAND FOOT AND MOUTH disease... no one else in her school had it so I know it came from this venue. Not sure how well they sanitize the place but obviously not well enough. The cherry on top is that this visit was EXPENSIVE. Will not be returning. read more

This place has gone down hill. 2 hour wait for pizza. Dirty tables and a manager who doesn't care that his customers are upset

This place definitely isn't like it used to be back in the 90's; like with more jungle gyms and such for kids. It's all arcade games. It stinks in this place like dirty diapers and cheese pizza! I came for a birthday party for my niece and nephew and wasn't very impressed with place. It's dirty and the pizza isn't great. It's definitely not freshly made as advertised on tv. The salad bar was a plus! And as long as my niece and nephew were happy, I'm happy. That's why I rate it two stars. read more

Chuck E. Cheese - Pizza Near Me - Fairfield, California

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It's Wednesday August 3rd at about 1:30pm. I wanted to go for the first time for the "All You Can Eat" Buffet featuring Pizzas and Salad. I was impressed with the selection of different pizzas...combination, BBQ chicken...chicken Alfredo.., for starters. The food was fresh and hot! My kids always love coming to Chuck E Cheese just because. What I'm not impress was the bill. The Buffet doesn't include the drinks (like most places) and you pay for the tokens. I think I rather have a coupon from the mail that says 120 tokens and Lg Pizza for 29.99. All in all it was good but expensive. Use your coupons or make sure you are really hungry and pile up your plate for the price. $6.99 for adults $3.99 for kids $2.19 for 1 cup of soda (free refills) 120 for $30. My bill was $68.00. (see receipt) Whew! read more

Chuck E. Cheese - It's Wednesday August 3rd at about 1:30pm. First time coming to the "All You Can Eat" Buffet featuring Pizzas and Salad. - Pizza Near Me - Fairfield, California

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Ugh. The pizza took like 30 minutes to be done. It was very stressful. I want my pizza its still not done. Please.

The rating is based on the so called live chuck E performance suppose to happen every hour on the :30. I'm very upset because im here on wendsday January 3rd since 2:30 and it's now almost 5 pm and we have not seen him at all . We even asked the people twice to bring him out and nothing . Out kids were so upset to not see chuckie since we rarley come out with them . Not returning to this location at all . I do not recommend. read more

Chuck E. Cheese - Pizza Near Me - Fairfield, California