Exceptional service!
I was looking for a trusted, local luthier who would be both easy to work with and deliver honest, quality work at a reasonable price. I wrote off someplace like GC, knowing this wasn't their core business and unwilling to risk the higher probability of landing with a relatively unskilled tech who may only know the very basics of setup. Frankly, I didn't know if my guitar would need more than that but I wasn't going to find out the hard way, wasting my time and money or getting back a guitar that either wasn't fixed or wasn't fixed properly.
I came across Kevin Chubbuck Guitars by phoning another local luthier, one who services/repairs acoustics and principally produces high-end handmade custom built acoustic guitars. He highly recommended Kevin, as a former employee who did fine work and one who had since moved on to further hone his craft before setting up his own shop and line of custom-built guitars. After a couple of email exchanges and a phone call to Kevin, I was convinced he was who I was looking for.
After a quick review of my guitar, I was given a thorough walk through of the steps he was going to take to fully diagnose and correct the reported issue and explained the possible causes for it. Kevin even demonstrated how he was going to do the work with some of the tools he was going to use and why. Very reassuring and, for me, a worthwhile education. I really appreciated that level of detail. This wasn't just a drop-off, sign here, and see you in a week deal. It was engaging and very customer focused. I left Kevin's shop with complete confidence in his abilities and knowledge that I had found someone who was easy to work with and solely interested in doing only high quality work on anything he puts his hands to, be it an expertly crafted handmade guitar or a lowly setup on a Les Paul Studio.
The work was done quickly and the type of corrective action that needed to be done was confirmation for me that I came to the right place. The price? Exceptional and no more than a routine setup would have been, despite the labor required to fix the underlying problems that would have prevented a proper setup. I found the entire experience a pleasure, I got to know Kevin a bit on a personal level, and he made me feel like I was his best customer despite being a new customer with a relatively simple and inexpensive scope of work. I would highly recommend Kevin to anyone looking for a genuinely nice, honest, knowledgeable, highly skilled and easy to work with luthier. Check out his site, his work, and be confident that he can take good care of your gear, regardless of the complexity of the work required. read more