I tried this place out because I got a good deal from a website. I would have to agree with the last two reviews about the stylist's lack of interest in engaging with the customer. Although there was a dude there (in a suit-likely the owner) who was WAYYY too enthusiastic about saying "hi" and "bye". The greetings were a little superficial and overdone, especially since there was no attempt at dialogue after making the greetings. The hair cut was nice, but I definitely felt the stylist was unhappy, moody, and on the verge of running away (from her hell hole that was the salon?). ~AWKWARD!! I'll probably stick to the salon I usually go to, since the prices are relatively the same (~70 bucks for a cut) but I definitely feel that the salon I go to appreciates my business. read more

I have recently been second guessing my current salon, and thought the $90 Groupon I purchased would make for a good trial at Chrome since I had a good friend recently recommend it. I don't mind when salon's try the "double booking" system and have a "temp" run the in between stuff, but, it's different to have to sit and wait 10-15 mins after the tech is done for every stage of a cut and colour. When I asked the tech if my stylist was, in fact, double booked, I was met with the response "that's how we do things here. Most of our clients come prepared and pack a lunch". I was also not impressed by the blonde girl working at the front desk. She was smacking gum and talking to her co workers and did not give off a professional vibe. I had to ask for a coffee, and was met with the response 10 minutes later "I guess we don't have any"...I later found out this was because 3 days ago, the salon had run out of pod's for their Keurig machine......they are also located across the street from Safeway. My current salon always welcomes me with a warm Cappuccino upon entering and it really doesn't take much to go this extra mile. Might I add I overheard staff talking in the back about my (apparently unfair) request for coffee. I felt upset and like an idiot the rest of my visit. It's really unfortunate that all of my complaints stem around the customer service of this salon, as the room is gorgeous, and the stylist did a decent job on my colour. I just have such a bitter taste in my mouth from every other aspect of my visit. read more

I tried the salon on a Groupon. I was very impressed with the services. Colour is fabulous. I went in with a grown out, over bleached colour. Came out with a warm blonde. The cut is fantastic. Holly was the stylist and I would recommend her. Not too chatty, but I'm OK with that. read more

Love this place. Recommend to all of my friends and family! Awesome deals for students too.

Had a terrific cut and relaxing experience there yesterday - Brittany is talented, easy going, and took considerably more time with my difficult to cut curly hair than most stylists do. The minor adjustments I requested after the cut were quickly understood and efficiently executed - I was genuinely pleased with the whole place, but Brittany made it outstanding. read more

Went here last night and will definitely be going back from now on. They are open late, very conveniently located, clean and they have an amazing environment and decor. The girls were all very friendly and helpful. Even when my hair was done, there was no sales pressure whatsoever which ended the appointment on a good note (it always ruins it for me when you have high pressure sales and are scoffed at when you are not interested) I did ask about the products used in my hair and the interesting vibrating hair straightner ( Scared me a bit at first, thought it was going to start sparking and exploding for a moment) I asked to have the product list written down so that I could come pick the stuff up another time ( I loved the stuff that smelled like the beach) Karly was great, very bubbly and friendly, easy to chat with and very fun. I asked her about enhancing my natural curl and she showed me some great tricks and explained everything to me. She explained the how and why it worked the way it did, which was very much a bonus. My boyfriend had his hair done later in the evening on the same day and he explained his hair type and his difficulty with working with it. I can't recall who did his hair, but it too was great. The cut really suited him well. Well worth the price for both cuts. When you think about how much a mediocre cut costs you somewhere else, it is much more worth it to pay the extra few dollars for the service you get here. read more

Chrome was the second salon I tried after moving to Edmonton, and it was perfect. My first appointment was with a groupon and I was treated no different than if I was part of their regular clientele. I was lucky enough to get my first appointment with Flint, and I've been seeing him for 3 1/2 years now. I could go on for hours about how entertaining he is to me, but more importantly he makes me feel so beautiful. My hair always looks amazing, I get compliments all the time! The staff is wonderful and super friendly. The owner, Will, always makes a point to check in with the clients and say hello. It's very personable and quite refreshing. I've also been to the Beauty Lounge, which is another beautiful salon owned by Will Halabi on Jasper Ave... I prefer Chrome ONLY because of the onsite parking. I can't say enough nice things about this place, I would absolutely recommend it. I noticed a lot of reviews commenting on how busy it can get, and they are absolutely right. It can get busy, but I have never felt forgotten or neglected. Someone is always there to check my hair (I get a bleach and tone) so I am there longer than a regular cut and color. Again I highly recommend either Chrome or the Beauty Lounge, either way you will have an amazing experience and look fantastic when you're ready to leave! read more

The salon I used to go to closed down and I was left looking for a new place to go. I came across the Chrome Spa Salon and I have had my hair cut & coloured a few times now and really like the end results. I found that the colours that they use on my hair last longer than other salons. That is a bonus in itself! read more

My daughter and I booked with Tracy who charged us $400.00. Our hair cuts were uneven and both of us required serious color corrections. We both left with brassy hair and when we discussed re-tone in the salon we were advised by Tracy that she didn't have any cooler tones. I requested a 50% refund and was denied. I had to pay an additional $300.00 to have my daughters hair properly lighted and toned. I have pictures taken in Chroma Salon and copies of all the denials for my requests for a 50%refund on our services. DO NOT BOOK WITH TRACY! read more

My husband made an appointment at this spa because they advertise that they are rated Edmonton's #1 salon. He came home with a so-so haircut and said he would never return. He said that he was left waiting, then rushed through and the stylist acted like she was too good for him. Furthermore she only spent a couple of minutes cutting his hair and walked away handing the rest to her assistant. His experience changed my mind about ever trying it out. read more

I checked out this salon after reading several reviews on various sites. I was quite pleased with the atmosphere, stylist and my hair by the time I left. I do agree with a few other reviews, that the upsell of their products is a little annoying, however, I was quite pleased with my hair and will likely return. read more

I am pretty sure I have searched the net and here at yelp, top high- end salons for hair styling and cutting. One thing is for sure, most of them are closed on Mondays. I have decided to have my hair cut by a professional. Many times I end up crying because of miscommunication or because of an unskilled hair cutter. I called at Chrome and Randy listened to my needs and past experiences. Initially, the salon is fully booked, but I did ask if there were any cancellations. And they were able to give me a schedule. It was last minute, but they were able to help me. I came in 30 minutes early, and I was greeted by Randy and Nikki. Nikki was friendly, professional and relaxed. Her hands melted my stress from work when she massaged my head during shampooing/ conditioning. She would even give tips on how to experiment parting hair and ending up having a new look. She first ask what I wanted and showed pictures of what I wanted to do with my hair. She showed me the length of hair that needs to be trimmed to remove dry and damaged hair. She took her time and I did not feel rushed. We both chatted too and had a good conversation. I usually have wavy hair and I curl it on special occassions. Nikki did a trim with lots of layers. I love the straight hair with layers. My hair smells great, and feels light. I recommend the salon and Nikki. They even gave me a small hair serum. Amazing service. It can be pricey depending on who is styling your hair. But Nikki's talent and skill is worth every dollar. Leave your crowning glory styling to the professionals. read more

I've been going to Will at this salon for the last 2 years and I have never been disappointed. My hair is very long and I work in a professional industry. It is very important to me that my hair be healthy and natural-looking. Will always takes the time to really listen to what I want and I appreciate that he can change things up in a very subtle, classy way. Will is very skilled with colour and styling hair and I always leave his salon feeling like a million bucks. I would recommend this salon to my best friend. read more

I saw a groupon for a cut, style and conditioning treatment here. I've been looking for a place closer to home to get my hair done regularly and seeing the positive reviews decided to call ahead and see when they were booking. She had an opening in less than a weeks time so I decided to take it. The spa is located by hudsons and you can't see it from the street. Its a smaller place with only a couple sinks and about 6 stations. But the décor was chic and the place felt clean. There was someone there sweeping up hair while she was working on me. My stylist was Kristy. When I arrived she was at the front and took me in right away to get started. They have cubbies for your jacket and things tucked away which was nice. She started with the wash and conditioning that came with a relaxing scalp massage. She was fabulous and made sure I was always comfortable. We discussed my hair and what I was looking for in a cut. I wasn't doing anything major, more of a trim. But she listened really well and made sure we were on the same page before she started. I went over all the issues with my hair as well like how its super thin and no volume. She showed me some dry shampoo and how to use it which I had never been shown before and didn't know much about only ever being shown powders and products. She had other great tips also to help. I loved that she wasn't super pushy on up selling. That's a big pet peeve of mine and she was really easy to talk to without feeling like she was going to squeeze every cent out of me. She does like to talk tho so we will see how it goes when im in a less chatty mood. Sometimes I like to just sit and relax and not talk so much but today I didn't mind. It was a very positive experience and I feel like im not leaving with a style I couldn't easily do at home, nice and low maintenance. I would like to book my next color treatment here to see how that goes and I will definitely book it with Kristy again. read more

Brittney did my hair. I specifically told her to not cut the front. Not only did she cut it but also left a huge gap/hole in the front unblended. I asked for longer to almost no layers. She gave me short layers. I had spent the last year growing my hair out now to do it all over again. I gave her grace, went back to let her fix it and was met with flippant attitude. She could not do it. After I left the second time I emailed the owner with my grievances and was told he would do whatever he could. That Brittney was nervous. For someone who has been working supposably 10 years in the industry, I myself have been cutting hair for 10 years, Brittney should have admitted she was not up to the task and put me with someone who was. I told the owner he could give me back the $73 I payed for a horrible service. I was met with no response. This was the worst experience and haircut I have ever had!! In the end 6 inches were cut off when I asked for a trim. Do not go here. As someone who has been in the industry 10 years, this is not just a review from bad attitude. This is as true to the source as it gets. Despicable. read more

Purchased a pre-paid gift certificate for a cut and color in advance when i was there 3 months ago and I called today to book, the number is not in service and my emails come back to me. Very sad as I spent quit a bit of money on it gone down the drain. read more

Excellent experience :) Clean salon, friendly people. I used a Groupon and received a haircut from a Protege stylist Kirsten. At first, admittedly, I was a little nervous but Kirsten actually listened to what I wanted and delivered! Short hair can be tricky to cut when you have a rounder face like mine, but she walked me through what she was going to do and afterwards, I was very pleased. I will definitely be back. read more

Brie's attention to detail, professional manner and knowledge of colour far excelled my expectations! I look forward to going back!

I was looking at getting an ombre style dye job done and settled on Chrome after reading up on the reviews. I was definitely not disappointed. The appointment was long (a little over four hours) but the service was exceptional. Even when I was sitting and waiting for the bleach to do its thing I was being asked every so often if I wanted a refreshment and if there was anything else I needed. When my hair was rinsed out the hint of pale pastel purple I'd been interested in was not as strong as I'd hoped but the ombre made my hair fade into a lovely ashy silver. William (the artistic director and the stylist for my appointment) told me that within two weeks of my original appointment I could come in and get the purple put in for no extra charge. I was able to get a second appointment a few days later without any hassle and am thrilled with the more intense purple that was put in. It was an expensive appointment but for the level and quality of service it was incredibly worth it (I'm usually someone who will go a year or so between hair cuts and even then it will typically be at a run-of-the-mill chain salon.) And there was a great 2 for 1 deal on some shampoo and styling products that I took advantage of at the same time. read more

I initially went to use a Groupon for a simple cut, so I didn't have much to say. I recently went for the second time and my experience has been pretty consistent. I booked fairly early so I didn't have to wait as long to get started. I went for a cut and some ombre highlights with Bree (?), and although there were some idle talk, I didn't feel pressured to continue the conversation once it died down - introvert problems. She used quite a handful of products on my hair, and I only wish I could just take them all with me because my hair was so soft and smooth. I definitely felt pampered, and I had a nice head massage. I just wish that I could've used another Groupon, because my highlights aren't very obvious although she did fix my existing color and did a really good job with cutting my Asian hair. I thought I was asking a lot with what I was trying to get her to do (I was only showing her a bunch of pictures) but she managed to get it to look how I wanted it. Will definitely be coming back! read more

Great work. I felt very comfortable, everyone was friendly and most importantly, I ended up loving my colour and cut. William (the owner) did my colour and cut and he definitely knows what he's doing. read more

Very welcoming and very polite. They were busy and still kept up with each customer. It's a little more pricey than other places but well worth it. Very professional, great location and all they all work together as a team. read more

Went to Chrome again and I was disappointed. It was crazy busy, I was taken in 30 min late (I had also arrived 15 minutes early). The girl who washed my hair had no idea what she was doing. She awkwardly massaged my scalp for an oddly long and uncomfortable period of time, likely to buy time since my stylist was busy. It was terrible! The scalp massage and hair wash is something I look forward to because I get a lot of build up, so it has helped with that in the past. But, seriously what a waste of money and time. The hair cut was amazing last time and just okay this time. My stylist was more distracted this time. Definitely not worth my 80$. Won't be back here which is unfortunate since my last experience was amazing, but I can't be spending this kind of money for such poor consistency. read more

I came here and for my hair cut by Brittney, she did a sit down consultation and wanted to really know what I wanted before getting started. I then went to get my hair washed by a man, it was a very relaxing shampoo and even though I stained his hands with my manic panic ridden hair he was nothing but pleasant and even gave me tips to prevent further hair bleeding. My hair turned out exactly the way I wanted , she was pleasant and chatty and is now my new stylist. I would absolutely recommend this salon! They also have a salon dog named shelly and she is adorable and friendly. read more

Had a groupon so I got a good deal. Just a shampoo, haircut and style. Advice? Be very specific with what you want. My hair cut turned out a little too short but I still liked it. Had layers in it. Rod did a good job. read more

Got the eyebrow wax and eyebrow, eyelash tinting package. The price they charged was $10 more than the posted price online and when I got home and inspected my brows, I noticed she missed large patches with the wax. Probably won't return for the full service and although I love the tinted lashes, I will likely go somewhere else. read more

I had an excellent experience at Chrome Salon & Spa. I bought a Groupon for the foil highlights, cut and conditioning. I have very long thick hair, which was a lot of work, but the finished product was fantastic and exactly what I was hoping for! All of the staff including Mel, who did my hair, were very friendly and professional and I would definitely recommend this salon. read more

Love this place!! I've been getting my hair done here for a couple years and I refuse to go anywhere else. My stylist Brittany is the best colorist I've ever been too. She's taken me from dark brown to bright blonde to vibrant red and back to brown all without any damage to my hair. I love that I can show her a picture of any cut/colour and she'll replicate it almost perfectly. I'm excited to get my hair done here for my wedding in June!! read more

I think Holly does a great job on my hair, I always get compliments.

Went to Chrome for my first time last night using a Groupon purchased for $80.00 for a full color and cut. Holly was my stylist, and overall I am very pleased! The color looks great and the cut added more dimension to my hair. She listened to what I wanted and made me look great. The owner is also super friendly and welcoming. I will be returning and recommending to others :) read more

Very nice salon, get there a couple of times now. Although the stylist I like the most is not there anymore, all girls working there seem to be professional in what they are doing and every time I was satisfied with the result. read more

I walked in with long ombré hair with my ends bleached about to a light brown and my roots were dark brown. I asked for lighter hair all over because I didn't like how my dark roots were washing me out. The first thing Kirsten did was seem stumped and unsure about the colour, then asked someone else's opinion on what she should do. She made no meaningful attempt to converse with me and asked me what my plans were that day 2 separate times. I ended up being double booked so I felt that I wasn't a priority, also being a groupon customer. I didn't appreciate the way my hair was tugged and pulled when it was tangled she just ripped the comb through it. I ended up leaving with hair shorter than I had wanted, way darker and more blunt looking when I asked for a v-shape and to take the bulk off my ends. The big thing that turned me off from this salon is that I ended up getting a colour darker than I had before I sat down........ I asked for a lighter colour. Now my light ombré ends are gone and covered with a dark brown colour and my roots are 1 shade lighter than they were before, which honestly looks no different than my natural colour but a tad bit warmer. None of my friends or coworkers noticed my hair except commented that it was darker.. this is the opposite of what I wanted because I'm very fair. Even though she explained to me that it could be complicated or need to be bleached, it doesn't make sense to come in and ask for lighter hair and leave with darker hair. Naturally I'm not happy with my visit and won't go back, I don't even want them to try and fix it. Even with my groupon it wasn't worth it. read more

I recently got my hair done at Chrome and had such a bad experience. After my first visit, I wasn't too happy with the service I received from the hairdresser but decided to give it a second chance and I can officially say that I will never go back and should of gone elsewhere. The atmosphere was horrible, the staff walked by each other like they hated each other, they were rude and the hairdresser who did my hair (Kirsten) took more time blow drying and shampooing my hair than actually cutting it. She was also very rough while blow drying my hair by pulling really hard as she combed it and at times would get so close to my scalp with the blow dryer that it would burn. I also purchased a Groupon and when I booked my appointment, I asked if there were any special rules or anything I should be aware of and the receptionist said no so I gave her the code as requested and booked my appointment. I went up to the desk after my appointment to pay and was rudely told by the receptionist that because I had used a Groupon on my last visit and it hasn't been a full year since then, I couldn't use my Groupon. She kept pointing out on the Groupon that it specifically says that it is not valid for clients who have visited in the last year so I could not use the Groupon. It's been about 7 months since I was there last and I did not see that part of the fine print on the Groupon. When I booked my appointment, the girl I spoke with did not mention anything like that or even tell me to read the fine print even though she knew I had been there in the last year. I admit that I should of read all of the rules under the fine print as I usually do but to be treated so rudely and almost made fun of because I didn't read all those rules, was not necessary. Instead of being understanding and letting it go that one time and informing me not to let it happen again, they did the total opposite. After the receptionist spoke to another staff member, they finally said I could use the amount I paid for the Groupon but would have to pay the difference which ended up coming out to the full amount they charge for a full cut and style. It was more than I wanted to spend for just a trim and was definitely not worth it. I understand that all businesses have rules that should be followed but the way that specific rule/situation was dealt with was uncalled for. I looked at other available hair salon Groupons and LivingSocial ones in Edmonton and each one I read either said not valid for clients who have visited in the last 6 months or doesn't give a specific time frame. For a business like that, the customer should be treated with respect and not leave feeling disrespected and belittled. I will not be going to Chrome again and will be telling everyone I know that the service there is horrible. read more

I have been going to see Will Halabi at Chrome Salon for 5 years. Ever since the day I stepped foot in that salon, the customer service has been exceptional. They always aim to please; whether booking an appointment over the phone, greeting you when you come in the door or helping you after your appointment, the reception staff is always polite, friendly and very professional. The products they use at this salon are all fantastic! They go the extra step to ensure they are not animal tested and have a plethora of options for you to explore. All the stylist at this salon are very well trained and I have always found they are very good at ensuring you leave that salon looking beautiful. I have never had a bad cut, colour or style. They are all great at reading you as well; if you are striking up a conversation, they are going to chat with you throughout your appointment. If you are not really in the mood to talk, they respect this. I have often been surprised by the estheticians coming forward and giving out a free hand massage. Will is honestly a hair God and I have never been unhappy with the way he has coloured or cut my hair. I have very long, curly, thick hair and have been every colour in the book. Will goes the extra mile to keep his clients happy and to keep them returning to his salons. I have moved to Calgary and he shipped me a product I could not find anywhere in the city. This is an exceptional salon and one that is truly unique in the skills the stylists have, the service they provide and the products they carry. I would highly recommend this salon to anyone. read more