A couple of months late, but I had the pleasure of stopping in on a weekend concert trip to Vegas for the first time in over a year. Based on the mixed reviews, I think my friends and I got lucky that 1) the wait on a random Sunday afternoon in August was devoid of people (albeit it was 110 outside, that alone probably deterred a lot of people from going around 1-2pm) and 2) my friends and I had the pleasure of hanging out and speaking to Ryan Frasier, a super approachable SA, who was more than happy to tell us about different accessories and products as well as more thing about the brand. In return, my opto friends also gave him so pointers for comfortable eyewear/contacts, it was all a very personable shopping experience. Overall, the experience was phenomenal, we didn't feel rushed, the whole interaction with Ryan didn't feel transactional. It truly felt like the type of quality you would expect from such a globally renowned luxury brand like Chrome Hearts. I've been to a couple of stores in Asia including the other Vegas locations, and this one was by far my favorite. Still wearing the diamond baby fat on the daily! read more

Had a disappointing experience here, purely due to inventory. There was no wait to enter, staff were fine, and the store itself has some cool items. But almost no jewelry. And that's what we came for, and what we thought was the core of CH. Were hoping to get a special ring, but they literally had no rings in stock, and no necklaces either. The focus seemed to be clothes and home decor, which was not what we expected from this brand. read more

Chrome Hearts located in the Forum Shops is one of the stores that seems to have a strong following with fans. I came here because a friend wanted to see what was available. The inside of the store is large and has a variety of items to buy for men and women They have a pretty decent jewelry line that is popular with people for a modern style. I would say if you like the biker style this is the one. read more

Chrome Hearts - Front - Jewelry Near Me - Las Vegas, Nevada

I'm not sure what the hype is here and how drunk do you have to be to buy a designer toilet plunger. I'd rather buy a bidet. Haha. It's a very interesting store and I enjoyed walking around and looking at all of the obscure items. I sat in the beanbag and almost couldn't get up lol. I do REALLY like the delicious smelling hand sanitizer! read more

I still like chrome hearts to this day. My very first super fancy eye glasses I purchased from a long time ago was a pair of spectacles from chrome hearts. $1200 frames plus this plus that plus everything else I felt like I had arrived read more

Chromos was a really good store. People here are super friendly. They had a lot of selection from their T-shirts home, accessories, home decorations, and as well as their jewelry. The value you get is really good because obviously chrome hearts is not in every city and they definitely have a lot of exclusives in store compared to other stores in the world read more

First time at Chrome, I've been waiting to get my hands on some of the rings. This location is tucked away in Caeser's Shops, it's dark and I wouldn't have noticed unless I was looking closely. They had the rings I was looking for. I was immediately greeted by the staff who were all helpful. Noelle in particular was the one who had me try on the rings and make sure I had the perfect fit. They have strict policies of not taking photos or touching the jewelry which is reasonable. Be prepared for that, haha because I was too excited and I didn't realize that. I ended up leaving with the collectible ring I wanted and a box of CH matches. Overall, great experience. I was in and out. Noelle was sweet and I'd totally come to this location again because I know I'll be taken care of. shoutout to all my fashion lovers. Check them out to window shop if you want, or get an appointment at the CH Fountainbleau store. This location accepts walk ins. read more

They make you wait forever to enter. Then once you're in. You're a ghost. They don't greet you/ acknowledge you AT ALL.

easily the worst chrome hearts i've been to ive been to over 10 locations and this one personally 10 times a few a years ago they were amazing but their customer support is terrible didn't give me a receipt for a pair of broken glasses that I got from here and on top of that i had a few pairs of things but they closed the register...when i had stuff literally with the SA and i just walked out for the lack of respect. i tried to try clothes on they wouldn't let me they wouldn't bring anything out for me and told me to come back the next day. pleas avoid this one!!! the wynn is way better if not go to LA or fouteinbleu read more

VERY TERRIBLE STAFF: PREPARE TO BE JUDGED. This store has such terrible service. I am a 16 year old who wasn't wearing my designer clothes that day. I was with a few friends and it was clear that the workers were judging us giving us stares up and down like we were up to no good, following us around everywhere, mocking us, and even threatening to kick us out of the store because they assumed we were taking pictures. I kid you not, i do not need no pictures in the store i already own a fair amount of their clothing. This made my experience shopping at this location terrible. it felt like me and my friends were getting harassed just because we looked like average middle class people which is just ridiculous to me. read more

Classic situation where there are over 5 people hanging out at the register and I just get a subtle up and down look when I walked in. It was super quiet and no other customers on the store. No one said anything and then a small group of people came in after me and all of the sudden you hear multiple "hellos" and "welcome". Yes I called it out jokingly and I got a snotty reaction. Except for ONE woman with pink hair. She was kind enough to acknowledge me. Do better and know your audience team (I'm sure one of you was a manager too). Amateur sales staff could use some tips on how to navigate an unassuming competent buyer. ;) read more

I stopped by the Chrome Hearts boutique for the first time, genuinely interested in their exclusive Baccarat crystal pieces. Unfortunately, the experience didn't live up to the reputation. There's a velvet rope at the entrance, giving the illusion of exclusivity--but once you're inside, the vibe is cold and unwelcoming. No greeting, no offer to help, just a group of staff clustered at the register, barely acknowledging anyone who walks in. I spent time browsing, clearly interested, yet no one approached me. Honestly, I've had warmer, more attentive service at TJ Maxx--and that's saying something. Luxury retail is supposed to feel elevated and personal, not indifferent and awkward. I walked out without making a purchase, not because I didn't like the pieces, but because I didn't feel like a valued customer. Unless you enjoy feeling like an inconvenience, I'd skip this store and take your business somewhere you're actually treated with respect. read more

Chrome Hearts - Jewelry Near Me - Las Vegas, Nevada

Terrible service. Would not recommend spending any time waiting in line. It's amazing how bad their customer service is at this place. I seriously don't think it could be worse. One star is to much. Once the fad is over this will be dust in the wind. I would only recommend the Fontainebleau location if you are in vegas. read more

In the early 2000s CH was one of fashions best kept secrets. Leather goods, clothing, and silver jewelry with a very strong gothic influence. The iconic element was the Cloister Black typeface silkscreen printed in white and their attitude toward the fashion world stamped on their stores and clothing with a literal "f**ck y*u". The floral crosses, fleur de lys, and daggers are still immediately iconic and ownable to CH. I visited the LA location during the early 2000s, finding the humble shop obscured by an ivy leaf facade with no signage except for a small imprint on the concrete in front of the store. Back then I couldn't afford anything and left with the free branded water bottle and box of matches. Now, after years of hard work and saving I still can't afford most of their items but I left the Caesar's Forum store with a nice Las Vegas exclusive dogtag. The interior is very well done and the staff is helpful and know their CH stock very well. Its great to see not much has changed with the brand though there have been too many imitators diluting their style. It's definitely showing up more in pop culture with collabs with Virgil Abloh and Supreme, a good indication of their ongoing popularity is the small stock of t-shirts at this location from them being constantly sold out. read more

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(Forum shop at Ceasars) "I wish I could give this location zero stars for the terrible customer service--worse than a cheap shop on a dirt road! The lady named Monica (Long hair chubby lady) gave me the rudest service I've ever experienced at a high-end brand. I truly hope this company finds someone more professional for their flagship store in Las Vegas!" read more

Customer service needs a lot of work. I should've got the salesman name because he was incredibly rude.

Worst customer service ever They dont even explain why They just say no because its STORE POLICY But they have the worst customer service None of the employees are happy with their job They have attitude in all answers read more

The fontainebleau is the only one out of the three in vegas i recommend. The staff in the wynn and caesers palace were a bunch of douchebags who wouldnt help us with anything we asked. We would ask if they had anything other than just the display pieces but was told thats all that they had and wouldnt even bother checking. The fontainebleau though was extremely helpful gave us opportunity's to look at different selections and try stuff on, Alfonzo is the mf goat there. He actually made an effort to go in the back and pull out boxes of inventory for us to check out, me and my friend ended up leaving with 2 bracelets and 2 necklaces. read more

Noel is incredibly nice and was so helpful. She was more than happy to show me around the store and offers great service. I've heard bad experiences from sales reps so it was nice to have someone as nice as Noel to help me with my first time at the Vegas stores! They had good stock while I was there. If anyone is looking for a nice sales rep, ask for Noel. You'll be more than happy. read more

Chrome Hearts - Chrome Hearts Dagger - Jewelry Near Me - Las Vegas, Nevada

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Waited 1.5 hours in line ! Was told no photos allowed when I went inside. Upon entering after waiting over an hour , it's 90% empty . Sold out and nothing is there . No, this isn't a joke. The only joke is what they are charging for what's left read more

Shoutout to the new home girl Cindy for taking care of me even though she was on her lunch break. Bought a trucker hat that I had wanted for a minute. She was super helpful and helped me and my brother walk out with a purchase. Gave me her personal card to call or text whenever a specific shirt that I want gets into the store. Cindy thank you so much! This chrome hearts location is top notch. Visit them forsure! read more

Chrome Hearts - Front logo - Jewelry Near Me - Las Vegas, Nevada

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The negative reviews here are accurately reflect the experience I had as well. While in the store to purchase a gift from this long hair short asian chap and he was deliberately unhelpful. He's definitely not trustworthy, shady and a POS ! I have stopped in all three store locations in the city and based on my experiences, I would recommend people to seek assistance from a saleswomen rather than a salesmen. It's a hit or miss yet thank me later. read more

The service was very good and really good products there jewelry and clothes are very good and I love the design and aesthetic

Selection was limited, but I know production is low for a lot of pieces. I had a quick question and the guy who answered it kind of made me feel like a peasant because I asked if this certain item came in silver because the only one that was out was all gold. The guy gave me scoff and rolled his eyes saying no. LOL I get it though, I'm not rich enough to afford a gold piece from CH. HAHA Love the company still though. Thanks. read more

I've been shopping at Chrome Hearts for over 15 years, and my recent visit to the Caesars Palace location in February was a game-changer. The entire vibe of the store felt different--in the best way. Cindy, the sales associate, was absolutely outstanding. She went above and beyond, spending a generous amount of time helping me try on numerous pairs of glasses. Her cheerful attitude and genuine willingness to help made the experience exceptional. Cindy is truly one of a kind and a major asset to the Chrome Hearts team. She changed the whole complexion of the store. Tom L read more

LOVE LOVE CH and am an avid collector of their clothes and jewelry from their stores all over Paris, London, New York, LA but Vegas store has always been extra special for me. So when in town I have to pop in. The clothing are high quality as I have items still in great condition from 98. The silver accessories are part of my faves. It is a luxury item and expensive but if your into good quality and unique pieces they are worth it. My daughter has figured out what Chrome Heart is and now keeps swiping my vintage collectible CH clothing, so I had to pop in and pick up a piece for her to get her to stop using mine. Still love the classic look on the sweater jacket but bummed they were out of stock on any of the items with the signature "FU" on them as that's why I originally started wearing the brand then fell in love with all their other products. The staff are always professional and friendly and Kristy was so helpful in finding the right look for my 16 year old. I would give 5 stars but the fact that a repeat customer had to wait in line for forty minutes just to get into the store while all these other "looky loos" were in there just browsing and walking out empty handed. They should have a system in place where we should not be waiting in line to just get into the store. read more

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Went here not too long ago and was willing to buy a belt buckle when I asked to try it on they told me no and I didn't bug about it , then after I said I wanted to buy they rang me up and I took my card out ready to pay when they told me to give me there info and wait till we get another one I was told that if i wanted to resell the belt buckle I can't buy witch I wasn't so I don't recommend this chrome hearts location in Vegas read more

Had a great experience here. The store had a wide variety of goods and the store layout was very open and roomy. The layout of the store was sectioned off very neatly with leather jackets, leather good ,and sunglasses on one side. The jewelry w gemstones in the back and the normal clothing and jewelry on another side. It helped immensely with finding what I wanted. I ended up getting an earring as well as a hat for myself. I was helped by two sales rep which I didn't get the name of. I went right at opening and there was an asian gentleman with long hair that assisted me and my brother and answered any and all questions I had. He was very knowledgeable about the products and accommodating. I went in again and there was a lady that helped me find the earring I wanted and answered more questions I had. The thing I remember was she had on a lot of rings and had brownish black hair. She was very knowledgeable about the products. read more

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(Shopped here a couple months ago, forgot to post) Was in Vegas & planned on going to shop at the forum, so I decided to stop by Chrome Hearts. When I went, online said this location was appointment only (which I didn't realize) so I called in like an hour before, and they said it was cool. Usually, the stores are busy, so I was surprised but happy. Got there and was greeted by the security & the employees at the counter, very welcoming, and a happy vibe. Shana assisted me - she let me have my space to look around, but answered all my questions & helped me out with everything when I asked. Super nice experience. The store itself is amazing. It's a CH store, so everything about it is beautiful, but it was also huge. Much bigger than the Malibu store. The employees were all nice, and I feel like they're a little more 'relax' here than other stores, just because since they don't mind pictures. Amazing experience here. Overall it was an amazing experience to visit this store, I still want to check out the store at the Wynn. Got a ring & a hoodie, everything went smooth. read more

Chrome Hearts - In Store - Jewelry Near Me - Las Vegas, Nevada

Went in there with my wife last Friday on our last day in Vegas. Store was dead empty with 5 employees, but none greeted us even though we made eye contact with them. Only said hi after I greeted them. They totally ignored us, no "let me know if you need help with anything," NADA!! Probably thinking in their head, "these Asians ain't buying shit, so let's waste our time and saliva on them." We got what we wanted and headed out within minutes. Disappointing and clearly sensed the discrimination towards our race. Also, the security told us to leave our drinks on the side, but we overlooked it when we went out. However!! We were just outside taking pictures with our purchase with the CH logo. When I went back to asked for our drinks back, he told us he already tossed it in the trash right behind us. He clearly can see us but nope..BYE BYE DRINKS.. Worst experience in any CH store. Never coming back here again. Love the brand, but the employees can go.. (use your imagination) Poor upbringing workers. Dressed up like they own each piece of CH merch with an attitude. Pfftt.. read more

Terrible customer service. Doesn't feel welcoming and staff isn't very helpful or friendly. Won't be going back to that location for sure!!

Staff are friendly and helpful! I had a pleasure of working with Chanelle who helped me with my order. The jewelry is amazing and the details are the best part. When the pandemic is over and things go back to normal, I will be visiting this location! read more

This review isn't for the Caesar's Palace location this is for the Wynn location. I had an amazing experience at the Wynn location, thank you to Tina and Edwin for being fantastic at their job and aiding us through our selection. They also helped me authenticate my ring and hat I had shown them, they were super knowledgeable about the brand. Very down to earth people you can catch us back there for sure! read more

Chrome Hearts - Fire - Jewelry Near Me - Las Vegas, Nevada

Extremely bad customer service, especially the short asian guy with long hair. What's wrong with your life to have such a bad attitude while being in customer service? read more

Highly recommend this location due to the help we received from Julie, she was nice, helpful and not pushy. Took time to show us several clothing pieces and jewelry, if I ever return it'll be because of her! read more

Chrome Hearts - clothing & jewelry - Jewelry Near Me - Las Vegas, Nevada

If I could give zero stars, I would. I wanted to try on a bikini, so I asked the manager (I think) who was this short Asian man with long hair if we were allowed to try it on, and he said, 'Yeah, you can.' That was it. We were left wondering if we should just grab it, so we asked and he was like "No. That's not how it works". He didn't offer any assistance, he asked us who was helping us, and we told him no one. My mom said, 'Oh, the only one who's been helping us is you.' He then responded, 'I'm not helping you.' I was shocked by what he said. He then told us that someone should be assisting us, and that's how it works, which I understand. But he wasn't offering any service or trying to help us at all. It was my first time in the store, so I wasn't sure how things worked. He started asking his the workers if they were helping us, and they all said no, but we told him no one was helping us, so I was confused as to why he was asking. He then said, 'Well, if you want to try something, someone needs to be with you. That's how it works.' But he didn't get any of the workers to help us. He was so rude and belittling, and this is the worst customer experience I have ever encountered. read more

This location has the best people ever. Always a smile behind the mask and eager to help out. I haven't tried the other locations yet so I can't speak for them, but I have always had a great experience here. Thank you Dane for showing everything we asked to see. Very kind and polite! Will visit again on our next trip. See you then!!! read more

The service was so bad this guy that was working today was so extremely rude I'm coming from La to buy thos 15k necklace and I asked him to try it on and he gave me so much attitude as if I'm not spending 15k and I take a picture to send to my mom to see if she likes it andTo approve of the purchase and he told me u can't do that and was tryna to take the necklace of me and I said why can't I send a picture to my mom if I'm buying this and he said FaceTime her then really rudely and I was w my brother and cousin and we were looking at the stuff in the mirrow and runs over to us and yells at us no picires when we weren't even taking any but that's not the point he made us feel like peasants when we were customers and buying smt that costed sm so we left and went to the chrome hearts at the fountain blue which there sevice is much better . Fuck this guy read more

Store hours say they are open from 11:00am-7:00pm, got there right around 6:00 just to get told that they aren't taking people anymore. Not sure why the store is false advertising the "store hours" if you're going to have people no longer come in a little after 6:00... Waste of a drive and a walk. read more

This Chrome Hearts store is sweet. They had an impressive stock of both jewelry and clothing and the representatives were very nice and helpful. Monica was very cool and showed me around the store and made me feel really welcome all while teaching me more about the brand and telling me more about the Forum store in particular. I stopped in a couple days ago and bought an item from Joey, he was really cool too. I'll definitely be back read more

Chrome Hearts - Jewelry Near Me - Las Vegas, Nevada