Cheaper and faster than the Apple store, and I'm supporting a local business rather than a mega…read morecorporation. Wins all around!! Got my iphone screen replaced same day in about an hour, total life saver in a crazy busy week.

This is a really great somewhat hidden gem in downtown Novato. It's easy to drive down Grant and…read morenot even though that it's here but their service is fantastic and their prices are good. If you need any help with your computer or cell phone, this would be my recommendation for your first stop. More than once I've brought in a phone, thinking it needed to be repaired and they were able to clean it and take care of my issues.

This is late review posting. I went to this location while I was visiting Novato…read more My iPhone 7 was not charging properly. Well my son said we will get it fixed or it's about time to get a new phone. We finally had time to go have my phone checked. Got to the store and surprisingly there's no line. George was a great help. He tried different charging cables and still they fall off my phone's port charging so I just decided to get the simplest iPhone 13. George was very helpful assisting us with the paper work and he transferred everything to my new phone... what a difference, I have yo get used to the face recognition security code. Well I'm really happy with my new phone and still getting yo discover other features that are available like sending emoji recording that didn't look like I was sleeping throughout the recording ... my voice intonation sounded so unnatural like an alien leaving a message ..!!

Hi walked into T-Mobile had a few questions on my bill and Q was There to help me!…read moreHe was very informative he had all the answers and was very pleasant! The store was neat and clean very organized.....And it looks like they have all the newest latest phones!

Great customer service. The staff here are friendly and helpful. Making an appointment online for…read morean in person appointment is fast and easy. I recommend making an appointment online instead of walking in without an appointment. I have been to the store a couple times to upgrade my phone and also purchase a new phone for my mom. My husband had an appointment last week to also upgrade his phone and their customer service was excellent. There is plenty of parking. They are located at Vintage Oaks next to Sports Basement and Nick the Greek.

Bad customer service. They don't carry screen protectors for previous iPhones like the 15 pro…read moremax. They also won't help you install screen protectors if you don't buy from them directly. They will gladly offer to sell you new phones though. Their solution to every minor thing is "buy a new phone". So, every time a $25 screen protector cracks we are suppose to buy a new phone from them? When the time does come to buy a new phone, we will buy from another company. Their attitude lost long time Verizon patrons.

These are the shadiest salesmen around. They look after their own interests and will flat out lie…read moreto customers to make a sale. They gave me a false value on my trade in, now instead of paying it out right, I'm making monthly payments for my iphone 7 plus, and now have to sell my iphone six online since the trade in value was quoted as 1/4th the price these guys quoted. Never seen so many car salesmen in one phone store before. 1/2 star cause they are located close by.

Horrible, horrible customer service! Just awful. I wish there was a negative star option because…read morethey'd get a negative 5 stars. We went in on a Sunday evening, there were 3 customers in the store, 2 sales people and us. Both sales people were waiting on customers and totally ignored everybody else. Not even a glance up or any type of acknowledgement whatsoever. The customer before only wanted to make one purchase of a phone cover but left because they were taking so long. They didn't ask him or us what we were coming in for if they had they could've told us they couldn't help us and sent us on our way. It would've taken 2 seconds but instead we wait 40 minutes to get helped. Both sales guys were douche bags, they talked about how "retards" would call up and ask dumb questions and one guy was talking about how one customer's kids were having a meltdown. For real? Guess what you flipping jerk...if you lames knew how to take care of business and do your job in an efficient manner her kids wouldn't have had meltdowns. FYI loser, I was having my own internal meltdown...hence this yelp review. I love AT&T but they need to do a better job at selecting their "authorized retailers" because these jackholes are giving them a bad name. Go anywhere but here. ; (

Knowledgeable. Responsive. Professional. Highly recommend! Have helped select/purchase personal…read morephones. Have provided technical support over a number of years.

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

I've upgraded my cell phone several times since moving to California in 2005, and this time was by…read morefar the easiest purchase and data transfer experience. This time I moved from an iPhone 14 Pro to the iPhone 17 Pro. I was amazed that all my apps appeared just as before--I only needed to sign back in. Even with nearly 100,000 photos and videos, the transfer finished in about an hour. Incredible! I've interacted with several staff members at this location recently, and they've all been knowledgeable about iPhones, accessories, and the customer's point of view during transitions. Each one has been professional, respectful, patient, and personable. In particular, Aiden anticipated my needs and guided me through the transaction with clear, straightforward instructions while handling the purchase itself with great efficiency. On another visit, Darius and Sonny were also very helpful. Overall, I'm thoroughly impressed with both the process and the team.

They need more staff. I came in there to get a phone, waited too long to get out and be a little…read morebit more sense of urgency, but customers are away for a service.

Great service. Fair prices. Fast response…read more Don't pay for AppleCare. Pay these guys instead when something happens. It will be chaper, faster, and you'll have less stress. And...you don't have to schedule a Genius. Just walk in and get your device fixed. Five stars. Support our "Right to Repair." https://www.repair.org/stand-up

Used them again and this time, it was for a cracked iMac screen and to clean out the dust of the…read moreinternals. Very fast turn around time once the screen came in. Super professional.

I cannot believe I have been relying on Northbay Computer Systems for years, but have never left a…read morereview. Allow me to correct that oversight! NBCS is head and shoulders above any other computer/ electronic repair service I have dealt with in Marin. They are willing to make house calls if you don't want to schlep yr equipment to their shop, and are equally willing to come to your home/place of business to do their work. All of their techs, with a special shout out to Owner John, are very experienced and knowledgeable. They have fixed more pc glitches than I can count, often being able to do so remotely when you let them take control of your machine via their Rubby Ducky remote in feature. Never any question as to their honesty and reliability. Recently got a mobile phone for the first time in my very long life, and thanks to NBCS, I have been able to get the darn thing set up with John at the ready to solve issues/questions as they arise. They also have assisted in upgrading my home pc, making recommendations as to both hardware and software. If your computer is acting up or needs an upgrade, don't wait! Call Northbay!

Great and knowledgable resource. Very helpful and will to find a way. My go-to for our computing…read moreneeds.