The place seems cleaner than any other nursing home I've been too in Worcester. Nurses are very…read morepolite, friendly, and professional. CNA's seem like they do try they're hardest, some of them don't have too great of an attitude from what I've witness, but I've heard that's because they work short a lot. All in all, this is one of the better nursing homes in Worcester.

Patient was referred for rehabilitative care. Patient arrived by ambulance and waited 90 minutes…read morebefore being greeted/acknowledged by staff. Dinner tray was placed out of reach of patient. Patient called for assistance. After an hour, CNA came into room and kicked the tray closer to patient and left. Patient was unable to lift the lid off of the tray or open ensure bottle. Patient food not minced/puréed as per dysphasia diet although being labeled as minced and moist/pureed. Patient was stripped and sponge bathed with door open and in view of others passing by in hallway. In general, it seemed understaffed. PT/OT services were good and specialists respected patient's dignity. CNAs overall lack training, empathy, and common sense.

This is a great assisted living community. It looks like an ivy league university campus, with…read morebrick buildings, and very well maintained grounds. The interiors are very nice, with plenty of common areas for meeting with large groups, and for private relaxation. My mom stays here and loves it. She has her own room with a sink and microwave.

From the owner: The moment you arrive at Notre Dame du Lac you feel something special. You experience: A joyous and…read morewelcoming spirit. The Sisters of Notre Dame de Namur mission of care and compassion in action A pastoral country setting in the heart of Worcester. The beauty and grandeur of an award-winning newly restored historic building. A committed staff who provide personalized, high quality care. The comfort and peace of mind you have when you know you have arrived home. We invite you to come and experience the difference.

Great community and support! So glad we found The Willows at Worcester for our family.read more

Someone named Joan starting calling our home telephone number, insisting that my husband wanted to…read morevisit The Willows for lunch (he did not and had -never- expressed any interest). We had no interest in this place, told her so, but the calls continued to the point of harassment. They must be desperate! We were barely in our 60's, working, happy in our 3500 sq. ft. house, and not even remotely interested in downsizing into one of their mini-cottages. It took a threat of action to stop the calls.

My sister is there with a broken leg.and shes been there 4 days..still no wheel chair..have not…read morechangeed her bandanges...the food is nasty..and brought in..and theres no tv...the nurses and help are rude to her...shes a diabetic and they gave her a snack withv47% suger and 15 added...she dident eat it...waited 4 hours for 2 tylenol for pain....rediculious...shes gonna leave friday she can take care of her self better at home...

This is the most horribly run place I ever seen! ZERO STARS. "They threw my brother on the street…read moreand told us they would get him a taxi." They were quoted as saying " that is not our problem" What is wrong with this world we live in. I hope this place closes it's doors for good! It's evil, and poorly run. My mother and I have found random pills on the floor, and urinals not emptied which causes everything to smell. Poor communication,poor cleanliness,zero training. I don't know where they find these Dr's, and nurses but they have no idea how to properly care for a human being. I wouldn't let them care for a goldfish of mine. Do not go here! JW

Great staff. Great care. Each time ee visited dad he look great and happy. They have great medical…read moreteam, on site.

We had a very negative experience here. This place was not the right fit for my father. When we…read moreleft, we were threatened by the owner Micha. He had a lawyer, send us a letter, threatening us. I won't get into the specifics as to why we left. But as I mentioned, this was not a good fit for our family. We felt the owner was completely unprofessional. We cannot recommend this place at all.

Review on food that is provided to patients. This is the nighttime meal. This is more than sad…read more Nutritional value questionable. Less than half a cup of beans. Particularly unappealing. I might add that this was served to a 90 year old woman who doesn't eat hot dogs, which has been stated over the last two years.

My wife was in Care one at Concord for a back issue and some rehab. They almost killed her. I…read moreremoved her by ambulance to NWH which I am positive saved her life. Same issues as this place. No reponse when ringing for the aides. leaving patients insoiled clothing longer than 24 hours. She was there for rehab I had to pay for 14 days up front and she was there for 7 days and they did ONE day of rehab and then chanrged medicare for 6. If anyone recommends any local Care One Facility RUN! I then had to chase them for three months for my refund of 6 days

Thank you for everything! You guys are the best. I feel way better now and recovered. Also gained…read morethe 20 ponds I needed when I got here:)

This place sucks! You don't see a psychiatrist you don't see a therapist until 5th day. All the…read moregroups are baseless. Go to Menninger instead. If I could give this negative stars I would.