Don't walk but RUN away from this facility. My mother stayed in the Reflections section (Dementia…read moreunit). From the first week she moved in, they increased her monthly fee by thousands of dollars because she needed additional care. I would have agreed to it if they provided the care that they promised, but they did not. And once you are there, you are stuck paying the extra costs until you can get your loved one out. We had to hire private care to come in to care for our mother until we could find a better facility. Management does not care. We met with them several times, but nothing changed. My mother suffered many UTIs and a fall under their care, and several visits to the hospital. She was not like this when she first moved in. Neglect of general and hygiene care put her deeper and deeper into poor health. One example: My mother fell from her bed in the early morning. An aide came in and saw her on the floor. She looked at her but did not bend down to see if she was okay. The aide left and came back 15 minutes later with help. 15 minutes! I would not recommend this facility if your loved one needs assistance.

They are high pressure sales. Buy now or there won't be an apartment available. We have a long…read morewaiting list. If that's true, why are you constantly calling trying to get us to sign on the dotted line? Why not just go to the first name on this supposed waiting list? This facility did not even have my mom sign the contract even though she was perfectly capable of making her own decision to contract with a stay at home service just a week before and to sign the documents herself. Instead, they allowed her grandson to sign for her and to commit her to over a hundred thousand dollars a year. She didn't completely understand all of the extra fees. Almost nine thousand dollars a month for the most basic of care and you charge for phone and cable? You have extra fees for laundry to be done? She said, "They don't even provide toilet paper." When I asked how much it would be if my mom needed to be wheeled in a wheelchair to get to her meals etc., I didn't get a straight answer. It was, oh we'll reevaluate. We just can't say. They also charge $5,000 for you to even move in. When I asked what this was for, they said it's standard to charge for the nurse to sit with the resident and make a plan. Really? $5,000? The at-home service did that for free before she even signed their contract. Sounds like the sales person is getting a nice big commission.

My fully-disabled parent had an appointment scheduled to follow up an MRI. Well, as fate would have…read moreit, the MRI got scheduled for the same day, 5 hours later. Obviously, we can't review MRI results for an MRI that hasn't happened, so I contacted the office to reschedule. I left a message with the answering service, then left several voicemails (during office hours) explaining the need to reschedule and reason, over the course of a week. When I received no response to those I even emailed through the website. No response. So a little over 24 hours before the scheduled appointment I left another office hours voicemail explaining that since I haven't heard from anyone it would be best to just cancel. The next day I received an automated message that we missed our appointment. Is this a medical practice that literally has no one checking voicemail? I am the full-time caretaker for two profoundly disabled individuals. I deal with medical appointments, doctors offices, and specialists all the time. I also have two full-time jobs, and work seven days a week to provide for those individuals. The stack of b.s. I deal with daily is sky high. The last thing I need is one provider's office adding one more thing to that stack. Caretaking someone with advanced dementia means a need for results in a reasonable amount of time, especially since medication changes are frequent. I can't wait months to forever to not hear from a provider with important medical information. So I contacted insurance, found NE Neurological, who got us in next month. Just putting that out there for anyone also in need of a responsive specialist for a loved one.

I see Dr. Sadasivan for migraines. I have been a migraine sufferer for 13 years and have cycled…read morethrough many neurologists. She is the first who isn't pushing unnecessary medications and truly cares. I love our conversations, she's funny which a great distraction while she's putting needles in my head. I would and have recommended her to every migraine sufferer I meet, I even carry her cards in my car to hand out. She's my most favorite doctor of all time. The rest of the staff is super sweet and helpful as well.

What a wonderful facility. Set in a quiet country setting with easy access from a major highway…read more Upon arrival we were greeted and welcomed by the administration staff and immediately taken to a very comfortable room where staff helped us settle in. The nursing staff was very friendly and professional and made sure all our needs were taken care of promptly. There is plenty of opportunities for interaction with the other residents during activities offered on a daily basis. Meals are served with the patients in mind and dietary requests are always honored. Staff are always available to answer questions and address any concerns. I would recommend Lydia Taft House for anyone needing skilled nursing care for short term rehabilitation or long term care.

Great care for the elderly. Visitors are always welcome. Great open space and 24 hour care whenever…read moreis needed.