Don't walk but RUN away from this facility. My mother stayed in the Reflections section (Dementia…read moreunit). From the first week she moved in, they increased her monthly fee by thousands of dollars because she needed additional care. I would have agreed to it if they provided the care that they promised, but they did not. And once you are there, you are stuck paying the extra costs until you can get your loved one out. We had to hire private care to come in to care for our mother until we could find a better facility. Management does not care. We met with them several times, but nothing changed. My mother suffered many UTIs and a fall under their care, and several visits to the hospital. She was not like this when she first moved in. Neglect of general and hygiene care put her deeper and deeper into poor health. One example: My mother fell from her bed in the early morning. An aide came in and saw her on the floor. She looked at her but did not bend down to see if she was okay. The aide left and came back 15 minutes later with help. 15 minutes! I would not recommend this facility if your loved one needs assistance.

They are high pressure sales. Buy now or there won't be an apartment available. We have a long…read morewaiting list. If that's true, why are you constantly calling trying to get us to sign on the dotted line? Why not just go to the first name on this supposed waiting list? This facility did not even have my mom sign the contract even though she was perfectly capable of making her own decision to contract with a stay at home service just a week before and to sign the documents herself. Instead, they allowed her grandson to sign for her and to commit her to over a hundred thousand dollars a year. She didn't completely understand all of the extra fees. Almost nine thousand dollars a month for the most basic of care and you charge for phone and cable? You have extra fees for laundry to be done? She said, "They don't even provide toilet paper." When I asked how much it would be if my mom needed to be wheeled in a wheelchair to get to her meals etc., I didn't get a straight answer. It was, oh we'll reevaluate. We just can't say. They also charge $5,000 for you to even move in. When I asked what this was for, they said it's standard to charge for the nurse to sit with the resident and make a plan. Really? $5,000? The at-home service did that for free before she even signed their contract. Sounds like the sales person is getting a nice big commission.

My loved one was neglected to the point of having his lung collapse. His belongings were constantly…read morestolen. He went in able to walk, was shortly after confined to a wheelchair, and then was neglected by administration. He received no type.of treatment or therapy, even outsourced, and he died at only 58 years old. This place is nothing short of a privatized death camp, assigning subpar attorneys as guardians and emtpying beds when they need them.​

West Side House has made so much progress and still progressing. They have OT, PT and even speech…read moretherapy, a great Activity program that engages the residents. The staff are very accommodating and helpful. Thank you, West Side House, for being a caring community!!!!

My brother Geno has been here twice and both times he has received the best care! He was treated…read morewith compassion, kindness and respect by everyone here, especially Sharday and Syrena. Thank you all for what you do for the patients here. Being a former caregiver I know it can sometimes be a difficult job. Valerie Saunders

Rehab Staff is great. Nursing staff is wonderful but understaffed and over worked. Day CNAs are…read moregood. Night CNAs just sleep in chairs all night. That Administrative staff could not be worse! the "Anti"Social workers are horrible. the Director of Nursing is an over paid gorilla. PT and OT and the L{Ns are the only things making the place bearable. Family members cannot get in contact with anyone on the staff and the Administrator spends more time walking the parking lot looking for parking violations than worrying about running the facility.God forbid you should be a lucid patient and expect to be treated kike a human being not just a check from Medicare. I won't even get into the fraud that they commit there. Dr. charged for visits he never performed. for a year and 1/2!

From the minute I arrived until the last day of my stay in rehab from some severe…read moreGallbladder/Pancreas problems (gallbladder is full of stones) i was treated with respect, care and dignity, the food was great, the nursing staff was top notch, they would answer any questions I had, and, if they did not know the answer they would say I'll go find out, but they wouldn't blow me off they a tally got my answer and came right back. I applaud their nurses and staff all the way down to the maintenance staff. I especially want to mention one nurse in particular Nurse Moon/Mun? (Spelling may be off I never saw how she spelled her name) always took time to explain things to me, always gave me the story if it was another or a new medicine I had to take, or to answer questions. She was so sweet and attentive. She is truly a credit to her profession, I hope this reaches her to let her know much of a difference she made under her care. I felt more safe with her on duty. Not to say all the others weren't up to snuff at all. They were all fine and outstanding in thier field. Thank you for the great care. Jim Mangan

My mother and Aunt both lived here. beautifully, lovingly cared for until they passed. Carmelite…read moretradition sang them to their rest.

My Dad was placed under their care for a month in December of 2023 and they were very…read moreaccommodating. The facility was clean and the meals served were delicious. The staff and nurses were very helpful and kind. The staff truly cares about the residents. I am very grateful for their care for my Dad and would recommend Sudbury Pines to family and friends.

My mom has been a long term resident here for years and I can't even begin to tell you how grateful…read moreI am for the caring staff and administration! They have annual picnics and Christmas parties- the staff really do care about the residents and I couldn't be happier with the care they provide. My mom has been wheelchair bound with dementia for years and she has no skin issues- which is a pretty amazing accomplishment . The nursing, kitchen, rehab and housekeeping staff as well as administration really puts their all into the patients, and I am a tough customer being an RN. This is a great facility.

Absolutely horrible customer service!!! Will NEVER purchase…read moreanother thing from this store!! 3 day return policy is ridiculous, especially when it concerns the elderly. Tried to return a basket and tray for a walker. NEVER opened. Had original receipt and invoice. My 90 yr old mother with little income got accepted into Summit Elder Care which provides all medical equipment free of charge and told us to return the equipment to Apple. Joni, the manager would not allow us to return our purchase! You and your staff are horrible people. I left crying! Thanks Joni!!

My mother had a total knee replacement and we needed adaptive equipment on short notice. Apple came…read morethrough in a pinch and were professional, courteous and understanding. It helped make a difficult situation so much easier and I'm so grateful! They were wonderful!