Absolutely horrible customer service!!! Will NEVER purchase another thing from this store!! 3 day return policy is ridiculous, especially when it concerns the elderly. Tried to return a basket and tray for a walker. NEVER opened. Had original receipt and invoice. My 90 yr old mother with little income got accepted into Summit Elder Care which provides all medical equipment free of charge and told us to return the equipment to Apple. Joni, the manager would not allow us to return our purchase! You and your staff are horrible people. I left crying! Thanks Joni!! read more

My mother had a total knee replacement and we needed adaptive equipment on short notice. Apple came through in a pinch and were professional, courteous and understanding. It helped make a difficult situation so much easier and I'm so grateful! They were wonderful! read more

In December of 2019, I inquired about an accessory for a special walker. A male associate asked me one question: did I buy the walker from Apple Home Care? I said no. He responded that he could not or would not help me. What!? My money is not good enough? It is a very good store and not very Inexpensive. Just make sure you ask many questions on service, refunds, and repairs. read more

Apple Home Care doesn't care! I bought a power wheelchair from Apple ($2,000) and an electric scooter ($3,000) Delivery was prompt on both items. Quality was exceptional. Later on, though, service was nonexistent. There are dealers out there who really do care so when it comes to Apple Home Care - Don't! read more

I have used Apple Home Care many many times for different needs. They always deliver promptly and the staff is very helpful. I highly recommend Apple Home Care for your medical equipment needs. read more

I've been renting a hospital bed for my mom for 6 months. The service is always extremely professional. They have always been kind and friendly. My only complaint is that they won't budge on their "policy", sticking behind the "it's out policy" statement. Iv'e been getting a call from them each month by a very nice woman who calls to confirm it's ok to charge the credit card for each month I need the bed. Every call is very nice, I have actually had great conversations with the woman I always speak with. She asks about my mom, I give her a quick update on whether we need the bed for another month or not. Each call she says, ok just let us know when you don't need it anymore. Every month she's called around the 8th - 11th of the month (last month she called the 11th!). Apparently my billing cycle ends on the 7th. Which happens to be yesterday, a Sunday. I called Apple today, Monday, to kindly let them know that i don't need the bed and they can pick it up. She informed me that because my billing cycle starts on the 7th, I should have called yesterday, which again was Sunday and they were closed. Mind you, it's also a holiday weekend. Apparently i should have called Friday, My bad. So I asked kindly if there was anything they could do, after all, it was by ONE DAY! And again, the 7th was SUNDAY. Nope, it's our policy. Nothing she could do. She did offer to ask the manager and did, but again she said sorry - it's the policy. I honestly have no complaints about any one of the staff. Even through the "no's", she was extremely polite and kind. I'm just bummed that i have to pay another $215 bucks for absolutely nothing...... My fault, totally, but was hoping for a kind gesture. I guess rules are rules. Sorry Mom, can't afford adult diapers this week :( read more

We have only had wonderful service at Apple Home Care. We have been doing business with them for over ten years. Donna is great! When I need supplies for my husband she gets them out that day and we receive them the next day, or I'll pick them up and she'll have them ready for us! She is the Best! read more