Bottom of the barrel Healthcare…read more So after being stabilized at Roger Williams's hospital, I spent three weeks in Elmhurst nursing home to recover from pneumonia. However, the lack of proper basic hygienic care and the mistakes they made with my medication, as well as the maltreatment by staff and the incompetency by CNAs, nurses, nurse practitioners and administrators led to my being rehospitalized with three secondary infections - some of which were serious. After my first week there I wanted to get a transfer to another facility and started gathering testimony from the different professional caregivers (non-staff) who work at other facilities, most of whom confirmed to me that they feel helpless at addressing these problems in this facility... They take for granted that the Marquis group corporate owners, will not allow them to get either the staffing or the supplies they need at that place to provide proper care, and after talking with different residents, I can see that both subacute care patients as well as long-term residents have the same complaints... I regret not documenting accurately enough to file a lawsuit, but I am filing complaints with the Rhode Island health department and publishing reviews everywhere I can online to let the world know, this place is BOTTOM OF THE BARREL as far as nursing homes go... what is taken for granted there is that mistakes (some of which will be life-threatening) WILL be made and the general attitude of staff is "not my fault, not my job, not my problem". The State needs to investigate how they operate that facility, they need inspections and auditing... The national Health review board has already removed their rating. There are 200 beds and nowhere near enough staff and a lot of serious medication errors and total lack of competency going on there.

Horrible! Abusive! Non caring! Do not put your loved one here. My husband was taken her for…read morenursing and rehab. He is a double amputee. He recently had a stroke. The CNA needed to clean him up after he vomited. She had me leave the room and shut the door. My husband informed me that she was saying horrible things to him such as "who would want you. Look at you. You're useless". As he's telling me this he's crying. He thankfully only stated 24 hours because he needed to be transferred to the hospital. My heart hurt for him. This will be reported to a higher level. This place should be closed down.

About 10 years ago, I got the experience the professionalism of Hope Hospice when my father-in-law…read moreneeded the services during his final days. This time, my husband is the one benefiting from their care, professionalism and top notch facilities. The nurses have been very good and very patient. The CNA team has also been very good and you can tell that all of them have been trained well. I definitely recommend Hope hospice for palliative care either in home or at their center on North Main Street in Providence.

During his recent final 12 days, my husband received extraordinary, respectful, attentive, superb…read morecare from everyone at the Hope Health Care facility. Every member of the staff, the doctor, RNs, CNAs, leaning people, also made my many daily hours there as easy as possible. These kind souls gave him, me, our family and friends every possible measure of compassion and comfort 24/7.

Not Even Your Worst Enemy …read more.. As a nurse with thirty years of experience, I have never encountered such blatantly unprofessional behaviour as with the staff at Rehab Hospital of RI. The staff were rude over the phone. They were "too busy" to discuss anything with the family member (who is, coincidentally, also a nurse), discharged the patient too early without a care plan in place, refused to discuss aftercare concerns two hours after the patient left saying "once you're discharged you're on your own". This patient could not walk unassisted, was released without an assistive device (a cane!). The most insane piece was two nurses assisting this patient down THREE FLIGHTS OF STAIRS because the elevator was broken. He was going to be discharged and they didn't want to wait for the elevator to be repaired. Absolutely the poorest care, the most unprofessional attitude. NOT recommended under any circumstances.

No. Nonono…read more I had suffered from an Achilles tendon strain and my doctor recommended RIRH and one other facility because of their location near me. I picked RIRH and I regret doing so. RIRH is a part of Landmark which has recently been bought by an out of region hospital chain . The facility itself is outdated , and much of the hospital has been shut down (MRI, XRAY, etc) and moved to Woonsocket . I came in with an open mind and tried to give them a chance. Some things right off the bat: Parking. Its no fun to walk in an air cast. The hospital isn't designed for outpatient services and it shows. If you need a cane to walk more than 50 yards, bring your cane. Signage for outpatient physicial therapy is nonexistent. Luckily the kind janitor was able to direct me to the basement. Outpatient PT seems like an afterthought. They do have a pool at least, which seems to be one of their big talking points. I had called for my first appointment and got attitude when I asked for evening appointments. I called on a Tuesday and couldn't be seen for over a week, with an appointment that wasn't in the evening (I was trying to be flexible.). Great way to start the healing process. As soon as I walked in to my first appointment I was given a list of appointments for the next 8 weeks. All on Tuesdays and Thursdays. I wish I had some input into that, and when I asked to change an appointment due to prior commitments, again, attitude. Billing is done off site, so there is no one to easily speak to if you have a question . If you do call, again, expect an attitude. I have hit my out of pocket this year. I received a letter from RIRH saying I would have a copay. I called to ask what was wrong so I could call my insurance and they said "well that is for your info only, so if your insurance says otherwise, disregard it.". Uh, what? These are all things I could be ok with, if the actual care provided was adequate . Now here's where the fun starts My first visit (eval) was awesome. John was thoughtful , explained what was going on, and answered all of the nitty gritty odd ball questions I had. He felt that my strain was due to tight calves and that if I didn't fix that, that the injury would keep happening . Awesome. TENS unit, some ultrasound , and I was optimistic for my next visit. Enter other physicial therapist. All they seemed to care about was my pain level and that we got everything done in 30 minutes (because that's how long the appointment could be, no more, no less.). I expressed my concern about my calves and they retorted "well I didn't do your evaluation so I don't know.". Great. That's great. Ultrasound, no tens unit, tape, stretching, and away I went. The next few appointments went like this. Again, concentrating on pain levels, not on prevention. I was having pain while doing my exercises at home and hearing a popping noise, and I couldn't get an answer as to why, or why this new symptom was occurring . Just "as long as it's not in extreme pain, I don't care that it's popping." I went back to my doctor, explained what had happened, asked about my calves , and he said he agreed , that it needed to be addressed . Also agreed that if I wanted to that I could find a new therapist. Gave me a new script, and I promptly cancelled the remaining appointments I had at RIRH. Please, go somewhere else, unless your health care provider has a specific reason why you must go to RIRH. I know others have done well with specific people here who specialize in certain things, but never again for me.

Clean. Organized. Good OT. Great staff. You could trust nurses. Very nice and friendly…read more Communicated well with me about my Mom. Knew what to do and when to send her to hospital. I have nothing bad to say.

Absolutely disgusted with administration! Family member has been there few times for rehab- wanted…read morehim to return after recent hospital stay and was told by administration that the antibiotics he is on are to expensive and they would not make enough profit on him so they could not accept him! WHAT?!?! No beds a available at any local facilities so we are now trying to find somewhere to place him To deny someone the care they need because you won't make enough money is absurd!

My dad was admitted there as he was beginning to show signs of Alzheimer's . He lived there for…read moreabout a year until he passed away from Alzheimer's disease. He really enjoyed being there and he also looked good whenever we visited him. We were happy that he was there. I believe that it is more of a nursing home than an assisted living facility as everyone seems to get a one to two or three ratio resident vs nurse. They took good care of him and when it came close to his end of life the family was summoned and they brought him to a private room as we surrounded his bed and said our goodbyes. We were all there to see him take his last breath. The staff took care of everything.

My sister was at Holiday Retirement for approximately three months. For approximately 3 - 4 weeks,…read moreI stayed with her for 6 - 8 hours per day. I feel I have a very good read on the staff, including financial manager, assistant manager, RN's, med techs, and CNA's. The staff in Newport 1 was hard working, extremely attentive and caring. They understood that our family lived out of state. When I needed to go back to work, I knew my sister was in the hands of a thoughtful, concerned staff. While away, the RN's and CNA's never refused a phone call. They listened carefully and acted on family requests when asked to do so.