The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

What happened to Regency Medical Center. Since Dr. Aziz retired this place has gone downhill…read more Office staff is awful. What a shame!

My original primary md had moved in with this practice. What a mistake there call center for…read moreappointments very unorganized, office staff very rude, tried to make simple appointment turned into a mess.

I would give 5+ stars to the nurses- so nice, helpful & really really knew their stuff…read more The woman cleaning up was also super nice & brought comfortable reclining chairs for my family. I would give 4 or 5 stars to the doctor who treated me--he was very helpful & nice, but also told me I needed a cat scan which required drinking a large amount of liquid contrast, even though I was throwing up. Naturally trying to drink a full cup of liquid caused me to start vomiting all over again. Although I understand his concern with wanting to check for potential bleeding, since I threw up a very small amount of blood, I had also just had a biopsy in my stomach done that day during an endoscopy, which can cause blood in vomit.

Came into ER at 8pm to have my fiancé examined, she was suffering from severe abdominal pain. It…read moretook an 1 1/2 hours to even been seen by a nurse. Then we had to wait an additional 2 hours for a doctor to come in and state that he wants her to have a CT. So then, he prescribes "dilaudid", a drug that my fiancé insisted that she did not want to have because of the side effects it has on her. She said it 5 times and they still have it to her. Another hour goes by and she finally goes down for a scan, and when she comes back up, tells me they almost forgot she was still in the machine after the scan took place...and yet again we waited another few hours until 3am for the doctor to tell us there is nothing to do but take pain meds, and hope the issue goes away on its own, which was a response I was very frustrated by. So today, not more than 9 hours after all of that, after not getting any sleep to begin with, another doctor calls her back and says that he didn't like the complete diagnosis that the doctor the night before gave, and wants her to come back in immediately. Needless to say, we are both extremely frustrated and tired. I hope that I can write a better review on this visit today. I am glad that they are reviewing the problem and hoping to correct it, my frustration is with the crew the night before, I wish they had taken the time to discover these problems then.

If I can give a half star or no star I would. Dr has…read morehorrible bed side manner. She assumes your unhealthy or live a unhealthy lifestyle and talks down to you. Recommends unnecessary tests and repeat visits to sit down and "talk with her" (aka her not listening to you) so she can collect your co pay. Does not listen to your needs or concerns. I switched Dr's right after I called her regarding side effects I was having with the medication she gave me and without even asking WHY I wanted to be taken off of it, she said "I need to stay on it for a couple more weeks". No, you ask WHY and then assess the situation. What if I was having heart issues with it??? Stay away.

A couple years ago, I was brought to Northwestern by ambulance on accident. The driver asked where…read moreI wanted to go (Good Shep or NW Med); I said Good Shepherd but he thought I said NW. No big deal, as long as I was taken care of when I got there. My first experience was amazing. The nurses and doctor explained everything they were doing to me and every test they did. When I arrived, I was scared but after being there for a while, I felt like I was in great hands. A few weeks later, I found myself back there. My experience the second time was 100% the opposite of my first visit. The nurses told me nothing and the doctor lied about my test results. I left there feeling angry and confused. Last month, I became dizzy and fell on my face and broke my nose. I am on a blood thinner and my lab is at NW so I went there to get it check out. My wait was FOREVER but when I finally did get into a room, the nurse and doctor were amazing. I wish I could remember the doctor's name because he was awesome, as was my nurse. They were so kind and understanding and when I left, I knew exactly what my next step was in my recovery.

Everybody here is arrogant and the lack of understanding and respect for a patients well being is…read moreridiculous. Never have I felt so belittled, while seeking care for a family member. Their security is condescending, the staff at the desks seem to be too busy talking drama then to appoint someone anywhere. No help, No decency. If you need a place to get taken care of I would not recommend care from this joke of a staff at northwestern!!!

This place would honestly get 5 stars from me if they didn't butcher my pregnant wife's…read moreappointment. My sister had walking pneumonia you could hear it in her lungs she got antibiotics and was good a week later, I got pneumonia or something adjacent (my sister and I smoked together so one can use logics to assume it's probably pneumonia) I waited 5 days before going to this urgent care. By that time I was doing poorly and feeling absolutely terrible even though my vitals said otherwise and they couldn't hear anything in my lungs. My lungs were swollen hurting my back and felt like I was breathing fluid half of the time. They gave me antibiotics and 5 days later I'm back to normal. Now here comes with my wife with the same exact issues as me just a few days after my appointment (so they have my appointment on record here they can see how my issue was resolved) they tell her she has a simple cold and give her no medicine (a quick one and done) it's been a few days and now my pregnant wife is significantly worse and just like how I was, she can barley breathe! :). Now my wife is sick as a dog 27 weeks pregnant I'm perfectly healthy. This could have been resolved by taking the same course of action they did with me... I have zero clue why they went the easy route with the pregnant one and not me.. it seems backwards. Regardless we will not be going here anymore. Im not giving them one star as my personal experience was good and my one other experience was also good. So if this place actually reads reviews whoever the nice lady that helped me and gave me antibiotics because she had a gut feeling. You were right I was not going to recover without antibiotics, you're great at using critical thinking and I appreciate you. The lady who checked my wife out, you were nice but you did not seem to give a flying sh*t about the underlying issue that was present. At least not as much as who helped me, clearly her intuition is leagues ahead of the average.

Overcharged for a simple urinary tract infection test. $600+ . Trying to resolve through the…read morebilling office is maddening. I have called 4x with no resolution. Call center employees are clueless and do nothing to help. There is no one higher up to speak with. I can't talk to a reviewer. I would not recommend going to any of these establishments for this reason. If you have billing issues, you will never get resolution. Total rip off.

Alcoholics beware! They cannot do anything for you at this place! Go straight to rehab do not go to…read morethis emergency facility for detox they do not have the proper detox facility to take care of you. They take your money and will push you out the door back to your family members as quickly as possible with no help except for a paper giving you names of facilities that you should have went to to begin with

Never had a positive experience here. Doctors are condescending and the one actually had me in…read moretears after he left me in the room. I find a lot of misdiagnosis going on. Wait and go to your regular PCP or drive a little further to another urgent care. And FYI they will hit you with a giant facility fee on your bill that they never explain upfront.

I was surprised that this place is not like a traditional chiropractor. They actually have medical…read morestaff as well. They listen well to their patients and the treatments they have are nothing I've seen before and it seems to be working well for me so far.

As a patient for less than 2 months I was advised by Dr. Tim Hartlett that I very seriously needed…read moreto purchase the at home therapy kit. He was not going to "continue to see me over and over", I needed to buy the therapy kit. I couldn't afford the $500 kit so he advised me to make payments over my next visits. I did for 2 visits and paid them $100. I was not able to continue going or pay the extra and now they are refusing to return my $100. Seriously!! Took my $100 and for the last 4 weeks now have been giving me the run around. I even went to the office and the DR would not even meet with me to discuss it. BEWARE BEWARE. I fear I'm not the first they have done this to from the response I get. BEWARE

Needed pre-surgery blood work. I was in and out within 15 minutes.. staff super friendly. Abigail…read morewas great! Highly recommend.