My husband fell on the stairs and injured his knee and leg. Everyone at this clinic seemed…read moregenuinely caring, competent, and thorough--from check-in to exam to x-rays, and treatment. He left with reassurance that nothing was broken and a knee brace with ice pack.

I am extremely disappointed with the level of care I received during my recent visit. The doctor…read moredid not introduce himself and did not verify my identity before providing care, which made me feel uncomfortable and concerned about patient safety. Additionally, I waited an hour and a half just to be placed in a room, and then another 30-45 minutes before the doctor came in. This excessive wait time was unacceptable, especially since I scheduled this appointment in advance. I also had a prior appointment and was told at check-in that the system for my insurance was down, so I was required to pay out of pocket. However, when I contacted my insurance provider, I was informed that my plan was active. This lack of organization caused unnecessary financial stress and inconvenience. Because of these delays and administrative issues, I lost my entire lunch break and additional work time, which impacted both my ability to eat and earn income. Overall, the experience felt disorganized and unprofessional. I would appreciate a review of this situation and a response regarding how these issues will be addressed moving forward.

About a year and a half ago, I made a visit to this office location. While the service was very…read moregood, the follow up was not so good. I went in to establish a repore with a Doctor. They did give me a physical on the spot, so that was cool. The results of the visit were a prescription, and a report back on my blood test. It appeared as if the clinic never took action on getting back to me with the results of the blood test, nor sending in the prescription that came out of the visit. After multiple calls, and about 3 weeks of time elapsed, I did eventually get the results of my blood test. Same was true of the prescription. OK turned out that they were not calling my phone #, rather someone else's. Fast forward to just recently, I went in for a scheduled appointment. When I got there I was informed that the Dr. would be about 15 minutes late. An hour later, many patients came and went while I sat waited. I became frustrated and left. I may try a different branch office, but I'll never be going to the Darien office again

Our family has always received excellent care at The Doctor's Office whether it was a scheduled…read moreappointment or a walk in. Highly recommend for everyone in your family bo matter the age all your needs are taken care of.

Super convenient service for those of us that would rather pay a reasonable fee for general health…read moreneeds. My wife and i were attacked by a pissed off hive of yellow jackets. I called, they said come in, we arrived, did one page of paperwork, and were taken care of inside of five minutes. Great people, great service, and i would highly recommend. They even have their own Pharmacy.

From the owner: Walk-in and Family Medicine patients accepted, with emphasis on all primary care conditions: acute…read moreillness, ear/throat/sinus infections, headaches, dizziness, hypertension, thyroid conditions, heart/lung/vascular disease, cholesterol issues, GI complaints, men's/women's health and prevention, urologic conditions, orthopedic/rheumatologic/sports medicine, skin conditions, and provide referrals for any condition out of my scope of practice. Procedures: minor skin surgeries, mole/cyst removals, biopsies, laceration repairs, joint injections

My husband and I have gone to this Minute Clinic location for the past 3 years. We can't say enough…read moregood things about it. The nurse practitioner there, Danielle Battistoni, correctly identified advanced cellulitis from a wasp sting - she LITERALLY saved my life! Where many would have just given me some kind of cream to rub onto the huge thigh-covering welt, she correctly diagnosed cellulitis and sent me to the emergency room at a local hospital. She even called ahead and gave the hospital all my info, so that when I got there I didn't have to wait more than 5 minutes to see a doc and be put on IV antibiotics. 4 hours and 2 bags of IV antibiotics later, I was already feeling much better. The ER doc told me that Nurse Practitioner Battistoni made an "excellent call" in my case, and said that if I had delayed treatment any longer, the cellulitis would have gone systemic - resulting in septicemia (which is deadly). Who knew you could get a life-threatening illness from a wasp sting? The NP at Minute Clinic did! My husband and I are both very grateful to have access to the excellent care provided at South Elgin Minute Clinic.

I have only good experiences here. So nice to get in quickly. Great care. Will continue going here…read more Also very nice to pick up script in same building

The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.

At 7:30 a.m. on a Thursday morning, feeling miserable from a probable flu bug and hoping to get a…read moretest to confirm a diagnosis, I began the online process for making an appointment with the Minute Clinic on Plum Grove in Rolling Meadows, choosing a 9:30 a.m. appointment that same day. I answered the required questions about symptoms, personal details, consents and insurance. I got to the point at which the system told me I was 60% done with the scheduling process. The only remaining step was the pre-appointment check-in. This feature, however, showed a lock icon and said it would be available at 9:15, 15 minutes before my appointment. I received two texts after this reminding me to do the pre-check-in, but there was no way to complete it. After a half hour I got another text saying that my appointment had been cancelled because I had not done the pre-check in. When I attempted to start again, I was told the next available appointment was not until 11:50 a.m. Went through all the steps again with the same result--got to 60% complete and was told I needed to do the pre-check in, but the feature was locked--" Will be available at 11:35." Received text telling me appointment had been cancelled. Note on the website said Walk-Ins Welcome: Current wait time 1 hour 50 minutes. Went into the store to try to talk to a human being. While waiting, thought I'd try to make an appointment at their customer kiosk (or see whether one of those I'd already made had magically registered in their system. The kiosk was offline. Waited 20 minutes, during which time I attempted to make another appointment on my phone. Told next available appointment was at 2:50 p.m.--mind you, only an hour and a half had elapsed since I started attempting to make the first appointment. Healthcare provider on duty came out and I attempted to explain what had been happening. She turned the kiosk on and gave an explanation that some appointments had been cancelled that morning, so the system was thrown off--well, yeah?! There were only two people in the waiting room and two names on the screen shown as waiting or being seen. Healthcare worker said she couldn't tell me how long I'd have to wait as a walk-in, as she was the only one there--could be several hours...or was possible I wouldn't be seen at all. Student intern walked through steps to try to schedule an appointment--next available 6:50 p.m. "Would you like that one?" she asked--at which point I gave up and went home to bed. What a mess and what an insane runaround to put people through who are already physically miserable. CVS Minute Clinic needs to do some serious work on their system. I'm sure the healthcare workers are fully capable...IF you're able to get in to see them. Good luck with that.

The nurse who took care of me was professional and right on with her diagnosis and my script was…read moreready before I even left CVS. The minute clinic is awesome!

I used Wellnow because I had an UTI. They took a urine sample then gave me a prescription for an…read moreantibiotic. I just received my statement for the visit. $1272.00 for an urine test! My insurance discounted it to $845.42 which I feel was still too much! I will not be going there anymore!

I called and made an appointment with the understanding that my appointment may be pushed for any…read moreemergency that may come in. I get that... I was pushed because some before me needed a TB test just like me and that person did NOT have an appointment. I waited for more than 65 minutes before I was seen for a TB test. Not once did anyone come in the room to let me know that I was not forgotten. The sad thing is that there were staff sitting at the nursing station talking about their personal life. Patient care and compassion is not at the forefront for this facility. An appointment is not necessary as they do not honor it I will never return and will be sure to share my feelings with all who ask me where they should seek attention

They're fine. The KEY is make an appointment on line. If you don't then you will be taken after…read morethose ahead of you, PLUS any appointments that are there at the time you're there. Depending on the day/time, it can get very busy. If you have an appointment you will be called right around the time you set!

They all seem to go to lunch at the same time. They advertise being open 7:00am to 3:00 pm…read more Do not go between 12:00pm to 12:45pm, you will end up waiting.