Everyone that we encountered, reception, the nurse, and doctor, were extremely kind and patient. We…read morewere seen promptly (in and out in less than 1hour). They took care of all of my husband's needs, properly diagnosing him and discussing medications as well as next steps. Hopefully we don't need to return, but if we do, this is the place to go.

DO NOT TAKE YOUR KIDS HERE. They don't know how to handle pediatrics and instead of telling you…read morethis, they'll send your child home, still hurt with no diagnosis. Zero stars, if I could! My toddler saw an older female doctor (calling her Dr. B) due to a sudden and painful elbow injury where every single movement or touch to that arm hurts around mid afternoon. Dr. B. spent less than 5 minutes asking questions and 'testing' my daughters hand strength and then requested an x-ray. After the x-ray, she came back and stated it was negative of a break. Without diagnosing anything, she sends us home with paperwork stating all she needs is pain meds and ice. We leave with my daughter still in constant radiating pain and no diagnosis. Cut to 11PM at night when I call our doctor's nurse line and explain the issue. The nurse says with 100% certainty that my daughter has nursemaids elbow, a COMMON ELBOW INJURY with toddlers and that she needs to go to an immediate care or ER. I explain I went to NW Huntley already and the nurse is appalled that they didn't know what was wrong and pop the ligament causing my daughter all the pain back into place. Being late, we head to MercyHealth to see their ER doctor, who also, within less than 5 minutes with no mention of nursemaids elbow from me, diagnoses it as such, asks for her elbow and pops it back into place. My daughter was in pain 6+ more hours than she should have been because Dr. B didn't listen or even try to diagnose my daughter past her elbow not being fractured. DO NOT TAKE YOUR KIDS HERE. Or yourself, for that matter.

The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

Overcharged for a simple urinary tract infection test. $600+ . Trying to resolve through the…read morebilling office is maddening. I have called 4x with no resolution. Call center employees are clueless and do nothing to help. There is no one higher up to speak with. I can't talk to a reviewer. I would not recommend going to any of these establishments for this reason. If you have billing issues, you will never get resolution. Total rip off.

I urge everyone to contact…read more https://www.idph.state.il.us/pdf/CCR_ComplaintForm.pdf for the horrible care they received at this location. They do not practice medicine, instead of helping people they are hurting them.

My best friend had a baby on 5/14, and while the nurses and doctors were incredibly sweet and…read morecaring, the cafeteria/food service experience unfortunately brought the morale down a bit. After just having a baby, the last thing a new mom should deal with is feeling like getting food is difficult or met with unnecessary pushback. We experienced some rudeness and unnecessary questioning when simply trying to order food, which felt disappointing during such an important and emotional time. The medical staff were amazing, but the food service side was definitely the downfall of the experience.

Entered the ER at 1:44pm. Patient is diabetic with an UTI…read more The glucose count was high so they took 5 vials of blood. Did not treat the UTI at all. Didn't see anyone until 4:44 when Jocelyn came out to take vitals. Jocelyn did an excellent job. At 5:30 I went up and asked how much longer & was informed we had the next bed. In the meantime 2 whiney patients went up & started to complain about when they'd be seen since they came in around 3pm. They were given beds asap. Again I asked when we would be seen,since the patient was having the shakes & needed to eat asap, I was told soon. After 5 hours of not being seen, NO TREATMENT AT ALL, we left at 6:45pm. I wouldn't go back there if my life depended on it.

I've been coming to this hospital since it was Centegra. There have been a few instances of long…read morewait times in the ER or Immediate Care dept., but overall I like this hospital. I see my primary Dr here and have had two surgeries. The doctors are very caring and explain things fully. The nurses and care staff are all top notch. Even the cafeteria food is pretty good for a hospital. I would recommend coming here.

We've been here several times, especially the emergency room. Thankfully, our emergencies have been…read morelargely manageable. This visit was for my father to get a DAT Scan to determine if he had Parkinson's... which, thank God, he doesn't. The check in process was quick and easy for the radiology department. All office personnel and the nurses were kind to my father and accommodating to him being hearing-impaired. The quality of the nurse interaction was very high. They gave us an overview of the procedure, how it would work, and what they would do with the results. My father is using Medicare, so the whole thing was covered! Would take him back here again.

My 69-year-old mother visited the ER at Northwestern Huntley for constipation and back pain…read more Instead of addressing her actual symptoms, the ER doctor--Dr. Peggy Schutte Banks--told her she "probably has cancer," based on vague CT findings, even though her lab work was normal and her oncologist had cleared her just a week earlier. The doctor made this alarming comment without compassion or confirmation, and without discussing the actual test results. This caused my mother unnecessary emotional stress and left us without help for the symptoms she came in for. A DO trained in emergency medicine should not be making a cancer diagnosis without proper testing or referral. Extremely disappointed in the handling of her care.

I will never go back to this facility ever again. What a difference between McHenry northwestern…read morehospital emergency room. The staff at Huntley hospital all around were not friendly and nor were they attentive. Their male nurse Jose should look into a different profession he has absolutely no bedside manner what so ever! I was brought in by ambulance and I had no way home and they kept telling me that they would provide a ride and then they wait till the last minute to tell me they were not going to provide me for a ride and it's bad enough I was in the ER for 5 hours but then to be let down like that was very upsetting. I do not recommend this hospital whatsoever as I have been here numerous times and every single time has been something very displeasing.

Not all but some of the staff is very rude to the client that come in to be tested. Have no respect…read moreand is very unprofessional when it comes to the clients.

The staff is always so kind and accommodating!! Thank you all so much for all you do!!read more