DO NOT TAKE YOUR KIDS HERE. They don't know how to handle pediatrics and instead of telling you…read morethis, they'll send your child home, still hurt with no diagnosis. Zero stars, if I could! My toddler saw an older female doctor (calling her Dr. B) due to a sudden and painful elbow injury where every single movement or touch to that arm hurts around mid afternoon. Dr. B. spent less than 5 minutes asking questions and 'testing' my daughters hand strength and then requested an x-ray. After the x-ray, she came back and stated it was negative of a break. Without diagnosing anything, she sends us home with paperwork stating all she needs is pain meds and ice. We leave with my daughter still in constant radiating pain and no diagnosis. Cut to 11PM at night when I call our doctor's nurse line and explain the issue. The nurse says with 100% certainty that my daughter has nursemaids elbow, a COMMON ELBOW INJURY with toddlers and that she needs to go to an immediate care or ER. I explain I went to NW Huntley already and the nurse is appalled that they didn't know what was wrong and pop the ligament causing my daughter all the pain back into place. Being late, we head to MercyHealth to see their ER doctor, who also, within less than 5 minutes with no mention of nursemaids elbow from me, diagnoses it as such, asks for her elbow and pops it back into place. My daughter was in pain 6+ more hours than she should have been because Dr. B didn't listen or even try to diagnose my daughter past her elbow not being fractured. DO NOT TAKE YOUR KIDS HERE. Or yourself, for that matter.

I cannot explain the bad reviews. My experience at NW Huntley Immediate Care was excellent, the…read morebest of any Immediate Care I have visited (I have been to many in my life). I was treated promptly on a late Wednesday afternoon. The lady checking me in was welcoming and polite. I waited no more than 5 minutes (I know I was lucky in that it was a slow Wednesday, and this may not be typical). The nurse who took my vitals could not have been more friendly and put me at ease right away. When the nurse practitioner came in (about 5 minutes later) she was also very pleasant, and listened to all I said, never making me feel rushed. At the end of the visit, she came back with my after-visit summary and answered additional questions I had. I left feeling that I had received excellent, respectful care. Please ignore the negative reviews if you need medical care near Huntley.

The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

This place would honestly get 5 stars from me if they didn't butcher my pregnant wife's…read moreappointment. My sister had walking pneumonia you could hear it in her lungs she got antibiotics and was good a week later, I got pneumonia or something adjacent (my sister and I smoked together so one can use logics to assume it's probably pneumonia) I waited 5 days before going to this urgent care. By that time I was doing poorly and feeling absolutely terrible even though my vitals said otherwise and they couldn't hear anything in my lungs. My lungs were swollen hurting my back and felt like I was breathing fluid half of the time. They gave me antibiotics and 5 days later I'm back to normal. Now here comes with my wife with the same exact issues as me just a few days after my appointment (so they have my appointment on record here they can see how my issue was resolved) they tell her she has a simple cold and give her no medicine (a quick one and done) it's been a few days and now my pregnant wife is significantly worse and just like how I was, she can barley breathe! :). Now my wife is sick as a dog 27 weeks pregnant I'm perfectly healthy. This could have been resolved by taking the same course of action they did with me... I have zero clue why they went the easy route with the pregnant one and not me.. it seems backwards. Regardless we will not be going here anymore. Im not giving them one star as my personal experience was good and my one other experience was also good. So if this place actually reads reviews whoever the nice lady that helped me and gave me antibiotics because she had a gut feeling. You were right I was not going to recover without antibiotics, you're great at using critical thinking and I appreciate you. The lady who checked my wife out, you were nice but you did not seem to give a flying sh*t about the underlying issue that was present. At least not as much as who helped me, clearly her intuition is leagues ahead of the average.

Overcharged for a simple urinary tract infection test. $600+ . Trying to resolve through the…read morebilling office is maddening. I have called 4x with no resolution. Call center employees are clueless and do nothing to help. There is no one higher up to speak with. I can't talk to a reviewer. I would not recommend going to any of these establishments for this reason. If you have billing issues, you will never get resolution. Total rip off.

My best friend had a baby on 5/14, and while the nurses and doctors were incredibly sweet and…read morecaring, the cafeteria/food service experience unfortunately brought the morale down a bit. After just having a baby, the last thing a new mom should deal with is feeling like getting food is difficult or met with unnecessary pushback. We experienced some rudeness and unnecessary questioning when simply trying to order food, which felt disappointing during such an important and emotional time. The medical staff were amazing, but the food service side was definitely the downfall of the experience.

Everybody here is arrogant and the lack of understanding and respect for a patients well being is…read moreridiculous. Never have I felt so belittled, while seeking care for a family member. Their security is condescending, the staff at the desks seem to be too busy talking drama then to appoint someone anywhere. No help, No decency. If you need a place to get taken care of I would not recommend care from this joke of a staff at northwestern!!!

We've been here several times, especially the emergency room. Thankfully, our emergencies have been…read morelargely manageable. This visit was for my father to get a DAT Scan to determine if he had Parkinson's... which, thank God, he doesn't. The check in process was quick and easy for the radiology department. All office personnel and the nurses were kind to my father and accommodating to him being hearing-impaired. The quality of the nurse interaction was very high. They gave us an overview of the procedure, how it would work, and what they would do with the results. My father is using Medicare, so the whole thing was covered! Would take him back here again.

Maybe a few doctors stand out in a crowd of bad attitude nurses, assistants and techs. The clerks…read moreare rude and the nurses could care less. Do not get me started with their ER's. Hours and hours of waiting no matter how much pain you're in.

My 69-year-old mother visited the ER at Northwestern Huntley for constipation and back pain…read more Instead of addressing her actual symptoms, the ER doctor--Dr. Peggy Schutte Banks--told her she "probably has cancer," based on vague CT findings, even though her lab work was normal and her oncologist had cleared her just a week earlier. The doctor made this alarming comment without compassion or confirmation, and without discussing the actual test results. This caused my mother unnecessary emotional stress and left us without help for the symptoms she came in for. A DO trained in emergency medicine should not be making a cancer diagnosis without proper testing or referral. Extremely disappointed in the handling of her care.

I will never go back to this facility ever again. What a difference between McHenry northwestern…read morehospital emergency room. The staff at Huntley hospital all around were not friendly and nor were they attentive. Their male nurse Jose should look into a different profession he has absolutely no bedside manner what so ever! I was brought in by ambulance and I had no way home and they kept telling me that they would provide a ride and then they wait till the last minute to tell me they were not going to provide me for a ride and it's bad enough I was in the ER for 5 hours but then to be let down like that was very upsetting. I do not recommend this hospital whatsoever as I have been here numerous times and every single time has been something very displeasing.

Not all but some of the staff is very rude to the client that come in to be tested. Have no respect…read moreand is very unprofessional when it comes to the clients.

The staff is always so kind and accommodating!! Thank you all so much for all you do!!read more