My best friend had a baby on 5/14, and while the nurses and doctors were incredibly sweet and…read morecaring, the cafeteria/food service experience unfortunately brought the morale down a bit. After just having a baby, the last thing a new mom should deal with is feeling like getting food is difficult or met with unnecessary pushback. We experienced some rudeness and unnecessary questioning when simply trying to order food, which felt disappointing during such an important and emotional time. The medical staff were amazing, but the food service side was definitely the downfall of the experience.

Everybody here is arrogant and the lack of understanding and respect for a patients well being is…read moreridiculous. Never have I felt so belittled, while seeking care for a family member. Their security is condescending, the staff at the desks seem to be too busy talking drama then to appoint someone anywhere. No help, No decency. If you need a place to get taken care of I would not recommend care from this joke of a staff at northwestern!!!

We've been here several times, especially the emergency room. Thankfully, our emergencies have been…read morelargely manageable. This visit was for my father to get a DAT Scan to determine if he had Parkinson's... which, thank God, he doesn't. The check in process was quick and easy for the radiology department. All office personnel and the nurses were kind to my father and accommodating to him being hearing-impaired. The quality of the nurse interaction was very high. They gave us an overview of the procedure, how it would work, and what they would do with the results. My father is using Medicare, so the whole thing was covered! Would take him back here again.

Maybe a few doctors stand out in a crowd of bad attitude nurses, assistants and techs. The clerks…read moreare rude and the nurses could care less. Do not get me started with their ER's. Hours and hours of waiting no matter how much pain you're in.

The staff treated us very well, were responsive, efficient, friendly and quick. ER visits can be…read morescary but they made it as painless as possible.

Brevity is not my strong suit, but I'll do my best!…read more Truly terrible experience in the ER today with my four-month-old daughter and the nurse who assisted us (I unfortunately did not get his name- male, white, tall, blonde, forearm tattoos, possibly late 30's). Subjectivity obviously applies, and I also don't think this man meant to be intentionally harmful. But it's perhaps worse to claim ignorance as justification for clear misogyny. The complete lack of emotional intelligence was disheartening, to say the least. I was made to feel as if I were overwrought, overreacting, and an inconvenience. While I'm sure he doesn't remember the interaction this way, or possibly at all, ignorance should not excuse one's poor behavior. I suppose I'm naive to assume that such flagrant discrimination, unconscious or not, shouldn't remain prevalent or acceptable in the same way it was 80 years ago. We all have bad days at work, and that's okay. However, as an adult who presumably chose his career, this nurse should know, at the very least, how treat others with respect. I wonder if this interaction would have been even worse had I been a woman of color. Or how it might have differed had a male partner been there with me. Occurrences such as mine perpetuate distrust in regard to medical institutions. Hospitals are sought with the assumption that the expertise of a professional will be provided- that as the patient, you will be safely, kindly, and responsibly taken care of. But why should an institution be trusted, when it can't fulfill its basic community responsibilities or fundamental humanity? If given a choice, do not seek care here. ESPECIALLY if you have a child or infant. The aforementioned nurse also told me that I should've gone to the Huntley location, as Woodstock doesn't have a pediatric physician. If so, how would the public be expected to know this? Why would a hospital not be equipped to serve all ages in emergency situations? Frankly, if thats true, it's unacceptable, misleading, and irresponsible. We can do better, people!!

Alcoholics beware! They cannot do anything for you at this place! Go straight to rehab do not go to…read morethis emergency facility for detox they do not have the proper detox facility to take care of you. They take your money and will push you out the door back to your family members as quickly as possible with no help except for a paper giving you names of facilities that you should have went to to begin with

Never had a positive experience here. Doctors are condescending and the one actually had me in…read moretears after he left me in the room. I find a lot of misdiagnosis going on. Wait and go to your regular PCP or drive a little further to another urgent care. And FYI they will hit you with a giant facility fee on your bill that they never explain upfront.

I had a day surgery here in March 2026, and it was my first visit to this hospital. I have never in…read moremy life had such a good experience in any medical facility, much less a hospital. Every single person I encountered along the way was super friendly, helpful, and kind. They explained every single step of the process in detail and were very quick and efficient. I left the hospital in very little pain and they followed up with me a couple days later to see how I was doing. I felt like the staff truly cared about my well being, and I can't recommend this hospital enough for a day surgery.

My father was recently admitted and diagnosed with an aorta blockage. Due to his age surgery was…read morenot an option. Both cardiologist assigned to him were brutally honest. And I don't use the word brutally to be glib. At what point in your career does one become so desensitized that respect for dying patients and their families become the norm? For a patient alert, aware and hopeful to be told we can't help you so you need to go home to die acceptable bedside manner. Two separate doctors with neither displaying an ounce of compassion or kindness to my dad or our family. Shame on them.

I took my father here to get an ultrasound on his legs to determine if the circulation of blood was…read morenormal. First of all the staff here were exceptional. The people at the front desk were polite and smiled as they told us where to go to get to radiology. The check-in desk at radiology had a very attentive person who was quick to welcome us and get the paperwork going. We were seen about 5 minutes after check-in and the staff in charge of setting up the testing were courteous to my father, who is hard-of-hearing. The procedure took about 1.5 hours and I was able to stay in an adjacent waiting room with a tv, which was perfect as my 3-year-old was with me. After the procedure, the nurses took us to the exit and were very complementary to my father, who fell asleep during the testing. We ended up eating at the cafeteria downstairs and left feeling positive about the entire experience.

I am considering an advanced directive so that I can specify that I do not want to be taken to this…read moreER again, no matter how serious the emergency. Everything was mishandled, from assessment to follow-up/primary care notification, to handling of personal data. I feel like this should not be a trauma center, as it does not triage trauma well

First time visiting this hospital on the 2/10 time- 4's pm & from ER to the floor, they are all…read moreamazing. I got admitted with sepsis due to my primary lock of curing of my infection. From the ER, the staff from the counter, technician, Care Assistant, CT technician, phlebotomist, Housekeeping, transporter, RN's & Dr's are amazing. And they do care of their patients. I wanted to say thank you so much for the excellent customer service, kindness & taking good care of are of me while I was admitted for few days. I highly recommended for anyone that is not feeling well to be treated to this hospital. I promise you they well take good care of you until you feel much better. All the staff from ER you are all amazing! God bless you all Most especially to the Dr's. Shot out to Ali(RN), Kyle(RN, Lori, Vince (Care Technician) & Champlain. You all rock. God bless!

My close friend went here for an emergency situation of pain…read more Wait time at the hospital this day was not bad for an emergency room, at two hours this is in the realm of urgent care wait so I am IMPRESSED to see this. The physicians had a lot of emergencies coming through the door. But the hospital worked in a way very efficient, with plenty of proper crew resource management and high levels of clinical knowledge the staff was able to create a care plan to get my friend back up and functioning in her daily life. My friend has chronic pain and fibro. She needed to get some sort of pain relief right away and this hospital did it for her. They bought her enough time to make it to the procedure when she will hopefully have longer lasting relief. It's good to know there's a quality hospital ready to serve in the near community.

I had the medical misfortune of having to go to the ER at NCH. The experience at their ER was…read moreunlike what I've seen before. When I checked in, I was told it would be only a few minutes. Within 15 minutes I was taken back into a room. The nurse came in and saw me ten minutes later. In total, I spent four hours there - having a number of tests, etc., before being discharged. Wow. I know that ERs get busy, and maybe I showed up at the right time, but the speed of care delivery and the friendliness of the staff blew me away.

STAY AWAY FROM THIS ER AT ALL COSTS!! 5 HOUR WAIT!!!! RUDE SENSELESS UNPROFESSIONAL STAFF!! UNKIND…read moreTO ELDERLY!!!! I was diagnosed with COVID on 1/14/26, I have asthma and was having trouble breathing. I was diagnosed with COVID at Endeavor's immediate care sister location. My physician there told me to immediately go to the ER with any signs of trouble breathing, given I had been hospitalized before because of COVID. 1/15/26 My husband drove me to the ER at 8pm. The waiting room was full with other patients. The front desk clerk was empathetic and checked me in with my husband telling her my symptoms. We sat and waited 40 minutes before they took my vitals. At that time we encountered 2 rude snotty nurses. One typing on the computer asking what was going on (A nurse) and the other taking my vitals (B nurse). The one on the computer asked what was wrong, I stated I have a bad cough and trouble breathing. Which she snarkily replied "Yeah but that tends to come with covid". I informed her of my medical history. The 2nd nurse taking my vitals (B nurse) was rushing and was rough with me. She checked my blood pressure but looked away while my arm was turning bright red and numb from the machine. A nurse told me I can wait outside, mind you, I still had the oxygen and blood pressure equipment on me still. They did not care for my well being, only to rush me out so they could gossip again. Another 40 minutes go by and I get called for blood work. C nurse was very polite and empathetic as well. When C nurse pulled me to the back, A and B nurse were gossiping again. B nurse said "ugh everytime I do 1 another 2 come in. I just can't keep up hahaha". I informed C nurse I had blood work done at the immediate care the day before, and was trying to go in the same spot to prevent further bruises. Another 30 minutes go and I got called for an x-ray. The physician was very efficient and quick. He informed me it would be 40 minutes before the specialist could read my chart. I went back to my seat in the waiting room. While waiting, there were elderly people who were there 6 hours with new arrivals being helped before them. People that were "fine" when they came in, but saw the room filled so they constantly harassed the staff about waiting, even though they were there 20 minutes. They made fake groaning and moaning noises, even getting louder for attention, they got helped first. In the words of the staff "at least you guys don't have to hear her anymore" But that's when others started leaving or being vocal about not being helped yet. My husband asked the desk how much longer for me, because I was still having trouble breathing and it was already midnight. They stated "I don't know but there's at least 4 more people were ahead of you" That's when we decided to give them 1 last hour before leaving ourselves. When we did decide to leave, we checked out at the desk to inform them we were leaving because of the wait time. In the middle of our conversation, another nurse walked in on us talking with the desk clerk, heard us wanting to leave. Which she sighed loudly and rolled her eyes. I will never ever go back to this ER. The most unprofessional group of human beings I've ever encountered in the medical field. IF YOU DON'T WANT TO WORK WITH PEOPLE, GET OUT OF THE MEDICAL FIELD. IF YOU DON'T WANT TO DEAL WITH GROUPS OF PEOPLE IN PAIN, THEN DON'T WORK IN THE EMERGENCY ROOM. It is known emergency rooms are more packed at night then the day. Then why hire unkind rude people to deal with the public? The only way I would've got attention is if I made a scene whining and crying or dropped dead on the floor from asphyxiation. Because clearly, my medical history or the current state I was in coughing loudly the entire time, showing I was having trouble breathing, was not enough for them.

Had a horrible surgical experience at this hospital I would never go there not my wildest dreams…read morethis place was filthy the doctors wouldn't call me back when I was discharged after multiple calls calling the surgical center they refuse to call me back and I was bleeding out my wound do use a rotating doctor Group was difficult to see the same doctor twice zero is so busy trying to maximize the amount of patients that they had for the care they gave those patients that patient care was seriously lacking I would not have surgery here ever again do you realize that they gave me surgery and did the surgery on my bed in my hospital room this is Nasty I was awake during the surgery they could not control my diabetes and sent me home with blood sugar levels over 350 when I got home I increased my dose of insulin I was able to get it down myself to normal levels I had a ripping feeling in my throat it was excruciatingly painful They gave me antacids never had a gastrointestinal doctor see me in two months my throat still hurts horribly and my wound continues to drain when I complain to the hospital I didn't get an apology they told me my care was reasonable I think I would've gotten better care at Frankensteins Laboratory so if you want to go there and not get cured and feel like you've been butchered go ahead and go there it's not like I'm giving a review of the restaurants where you get bad food hear your life is in danger your health is in danger standard of care here poor update it's October 10 months after my surgery and I'm bleeding again same area i've been told they didn't do the surgery right and I need to have a revision surgery I am posting pictures that are appropriate of the wound

Oh, where to start?! I'm giving 2 stars only because one nurse was friendly (though it was after I…read morecomplained that nobody was listening to me ) and they got my pain medicine right away. 1) Staff was more focused on speed than quality of care. As a pharmacy technician and health care student, I truly believe that the most important part of quality care is to thoroughly listen to a patient. Health problems, like the human body, can be complex. I was interrupted several times by the nurse practitioner in the triage room and therefore unable to adequately explain my issues to him. He also spoke so fast that I could barely comprehend what I was even supposed to be answering. During the course of my stay, I was interrupted by at least 2 other personnel while trying to explain my condition, giving me the impression that they all just wanted to finish their interaction with me as quickly as possible. I also could hear much of the staff bad-mouthing patients from outside my door which I found both unprofessional and especially irritating after the poor attention I had been receiving. 2) They did not listen. I had horrible abdominal pain, disorientation, diahhrea, etc., and all they did was draw blood and perform an uncomfortable rectal exam. I should note that I was only at this ER because it was recommended from a very competent doc from immediate care that I seek emergency care due to location of pain and a previous infection I had had. A rectal exam was done to check for hemorrhoids because I mentioned blood when I would wipe. Never mind that I was previously hospitalized for C. diff (which I did mention) that can cause the same thing. The doc at immediate care said I would probably need a scan, but no scan or any other procedure to look inside was ever done. They also repeated urinalysis, even though I told the NP that immediate care had already done this, and the results were fine. When it came time to administer my medications, the nurse was going to give me a proton pump inhibitor, even though I had already told (again) the NP I did not want since it can aggravate C. diff. Good thing I asked for a second time what they were giving me. 3) Patient comfort/ wellbeing was not considered. This may be minor, but it goes with the bad experience that, although a blanket was offered to me, it took them forever to get it, and I actually had to ask someone else for it. I was in a shared room and wearing a gown that was difficult to tie to ensure proper coverage, so... yeah. Also took forever to get someone to put the bed rails down so I could use the bathroom. I actually ended up just hurting myself even more to reach the release myself. Oh, and the lack of testing I mentioned earlier is worth another mention here. I was sent home with prescriptions for medications that were not even administered to me during my stay. They had given me zofran for nausea, a "GI coctail" for gastrointestinal symptoms, and morphine for pain. The cocktail had lidocaine, malox, and donnatol in it, which I only know because I asked. This was a Friday evening, so I asked upon my discharge if I could have something for my symptoms just to get me through the 3 day weekend until I could see a doctor (they were not going to give me anything but a referral for a GI doc). They ended up handing me scripts for bentyl and pepcid... how would we know if those would even help my symptoms? I only say this because I've had bentyl in the past and it doesn't help me, but the cocktail did. Not all meds work for all people. I asked for a script for Zofran (one of the meds they had actually given me). They came back with one that would only last a day and a half. This is a non-controlled med so I'm not sure why they would need to be stingy with it. 4) Facility did not appear to be very clean. It was grey and the floors were dirty and had several pieces of trash from used medical equipment all over it. Also, I did not witness a single person wash their hands. In conclusion, I did feel much better after the meds they gave me. But I left with nothing more than a referral and scripts I did not need, as well as confusion as to why no imaging was done. Needless to say, I will drive a few extra miles elsewhere in the future if an ER visit is needed. I am beyond pissed that I wasted my copay on this joke of a hospital.