Booked a trip to Jamaica with Christine's after driving by the store numerous times - service started ok, paid in full. I asked for an upgrade 1 week later, Christine stated no problem and booked upgrades, charged my credit card, then emailed confirming upgrades were "all set." 2 DAYS PRIOR TO TRAVEL, we picked up our itinerary - we were NOT INFORMED that the upgrade was no longer available! Travel agent, when confronted with the discrepancy, stated we could "Call her when we get to Jamaica" to see if the upgrade would be available THEN, and she would give us a Travel Agent number to put the upgrade through. So she CHARGED us for the upgrade that was NOT guaranteed...and expected us to request a REFUND IF we couldn't get it after we returned from the trip. Very annoying leaving little time to make alternative arrangements. NOT RECOMMENDED.
In addition, she booked our party with separate seating and no notification of this - claims "All the airlines do that - you have to ask for special seating accommondations when you get there." Ridiculous. We booked with a travel agent to avoid these types of inconveniences. read more