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Christie Black Luxury

5.0 (1 review)
Open • 5:00 am - 11:00 pm

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4 years ago

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M&M Limousine Services - Distasteful Email Marketing

M&M Limousine Services

1.8(186 reviews)
0.6 km•The Loop

This is a very disorganized service. When you pay you have no idea what car you are paying for. You…read morejust have to put the correct amount in the form. No confirmation email unless you call later and request it. And that only works if you call multiple times. At the beginning I thought it was going to be good because they were texting me and emailing me options with fancy videos of the type of car (I wanted a 14 passenger party bus- Mercedes Sprinter Limo) and when it showed up it was a Sprinter van that was a tight squeeze. We had to ask the driver to keep the lights on the in the back because it was so dark. I could have gotten 2 Ubers if I just wanted transportation, but the point of spending this kind of money is to have a nice experience. The van was so high that I had to get my own step stool so my parents could get into the van. This put a damper on the whole night because we had 3 hours of time in the van and wanted it to be in a fun party bus where I could see my family's faces. The driver was very good though. 5 stars for Hector, we gave him an extra tip for his skill in handling Chicago Rush Hour traffic in such a big vehicle.

We booked M&M Limo on Feb 20 to transport about 140 guests for our son's April 18 wedding in…read moreChampaign, IL. (70 from the I-Hotel, 70 from Hyatt Place). A 50 passenger and 24 passenger vehicle was required at each hotel, arriving at 3:30 PM and departing at 3:45 PM. On the Wednesday before the wedding M&M called and confirmed. However, the next day they called to tell us both 24 passenger vehicles were unavailable due to maintenance. By Friday morning they had no solution, so we had to scramble and pay a local shuttle $1,000 for an 18 passenger van and ask some guests to drive or Uber. Two hours before the scheduled pickup we were told a 50 passenger bus wouldn't arrive. Now we were in panic mode! After we demanded a solution, they were able to substitute another 50 passenger bus that had to leave 15 minutes earlier, forcing us to notify guests and adjust plans. The stress and last minute chaos ruined what should have been a celebratory day. If M&M can't reliably staff events in Champaign, they shouldn't accept work there. Return service in the evening after the wedding was also subpar. We expected professional contingency planning and timely communication -- neither was delivered. 2 days after the wedding, I emailed their owner Mike and have not received a response. We did get a call from their account manager Freddie. He assured us that a customer service member would be in contact. That never happened. It was a very disappointing experience!

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M&M Limousine Services
M&M Limousine Services
M&M Limousine Services - Torn seats & trash left from previous guest

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Torn seats & trash left from previous guest

Ride in Bliss - Party bus

Ride in Bliss

4.6(108 reviews)
9.9 km•Lakeview

We would recommend Ride in Bliss 100%, not only to families looking for a transportation service…read morethat includes a car seat, but for anyone looking for clean, comfortable, punctual, professional transport. We started using Ride in Bliss when our son was very young and have never been disappointed with their services. Ride in Bliss has a mentality that "to be on time is to be late," and they carry that mindset of alleviating your stress throughout the entire process, from booking to dropoff. You're asked what kind of music you'd like playing in the vehicle, you're given the option for a coffee order, pickups are always stress-free and beyond punctual. The provided car seats are great quality and the drivers are experts at installing them. For our most recent ride, Pavel transported my family (including my son in a booster and my Disabled wife with her folding wheelchair and our luggage for a month) from our home to O'Hare airport. He arrived twenty minutes early, had Queen (our requested music) playing, came with our drink orders in the car, and got us to the airport in plenty of time. We look forward to booking our next ride with Ride in Bliss and highly encourage you to do so, too.

I booked this company for a 3:45am pickup to O'hare Airport which is incredible early! And they…read morewere early!!! I can't recommend them enough!!! They provided the drivers bake and phone which was great because he was at the wrong hotel (just next door). I would use them again no questions asked! Yes, it's more expensive than Uber but it's clean and safe and reliable so it's well worth it especially as a woman traveling solo at that hour! My peace of mind was well worth the cost! Very professional!

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Ride in Bliss
Ride in Bliss - Comfortable SUV with car seats for family transportation or traveling with lot of suitcases

Comfortable SUV with car seats for family transportation or traveling with lot of suitcases

Ride in Bliss

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Signature Transportation Group - 2024 Prevost H3-45

Signature Transportation Group

4.8(127 reviews)
30.8 km

the best quality and service always!! On time and polite as can be. Nobody beats this type of…read moretreatment.

Hi, I would like to leave a complimentary message not only…read moreto our driver, Joseph, but to all of the Signature Group employees regarding our transportation from O'Hare to our home. Our flight which was scheduled to land yesterday at 5:05pm did not arrive until after 2:00am this morning. We had been delayed, detoured, had to land in Minneapolis to refuel, and experienced constant air traffic delays. I was in messaging contact with your dispatcher several times advising of updates to our arrival, and was assured that our ride would be available and ready. Sure enough, when we recovered our luggage and called Joseph, he was waiting for us at the curb, and took our luggage. Once we arrived at home he carried our luggage into our garage - that's a very nice policy. I just want to thank everyone for assuring me that even though we were NINE HOURS late, our ride was there, and your chauffeur could not have been more helpful. I have had other limo services who did not provide the level of quality that you do, and I can't think of another limo service who provides the professional and classy service that Signature does. I will never have to search for a limousine service again. Why? Because I have found the BEST. Again, THANK YOU. John Sullivan Arlington Heights, IL

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Signature Transportation Group - 55 Passenger Motor Coach

55 Passenger Motor Coach

Signature Transportation Group - 39-43 Passenger Executive Bus

39-43 Passenger Executive Bus

Signature Transportation Group - Lincoln Continental

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Lincoln Continental

Christie Black Luxury - towncarservice - Updated October 2026

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