I hate to have to leave a bad review because the actual jump start experience was perfect. Am employee of Chris' Towing came out with the intention of towing my car, since I was not able to jump start my car after several attempts, but insisted on trying to jump start it one more time. He got it started and saved me money and was so courteous and helpful- whoever you were, thank you!
My issue is with the record keeping, customer service, and the person I assume is the owner. I accidentally sent my receipt for insurance purposes to the wrong address for my insurance company. I reached out to the company, assuming I should be able to get a copy of the receipt pretty easily. I called, explained everything and he (I assume the owner) was very nice, said he would look for the second copy of the receipt and sounded like it wouldn't be a problem.
It has been almost three months. Not three months of him actively working with me to get a simple copy of a receipt- it's been three months of me repeatedly calling him after he says he will call me back and a week and half goes by, each time. He seems annoyed when I call and has no idea what I'm talking about at first so I explain the situation, who I am, etc every single time.
He tried to help at first but put the only other copy of my receipt in a random person's door on accident- and then suggested that I go ask them for it 3 days later. Because he lost the only other copy of my receipt, I asked him if he could just write a note, per my insurance company stating the amount of the service and stating I had the service done through them and that would be all I need. I told him I would come pick it up, send him a stamp...anything. He seemed irritated by that request and took my info to make the insurance note and said he'd call me back. It's been almost 2 and a half weeks since that call. This service would have been 100% covered by my insurance but won't be because it's just not a priority for him. It's my fault I lost the receipt, but a company that cares about their customers will take 10 minutes to give you a new copy. Or call you back when they say they will. And he is able to- he just doesn't want to.
I don't expect to hear anything back, but if I do, this review will be updated. I think the employees actual service was wonderful but in the event that you need something for tax purposes, insurance purposes, or anything else- the expectation that he will help you with it seems to be too much. read more
