I brought my Ford F-150 in for a routine oil change and tire rotation as well as a TPS light being on for my left front tire. Not only did they not fix the one, I was told there were batteries low in two others so let them go ahead and replace those as well and now I have 3 tire pressure sensors that aren't reading anything. Over $200 and I left with more problems than I started with. Would highly recommend avoiding the Express location. read more

I took a tractor tubeless tire/wheel in to get the tire bead reseated Auto Select (East side) on Hwy 10. Left it for the afternoon on 8/14/20. Picked it up later that evening and was told I needed a new tube because the old tube was bad. Paid for the tube and service. Got home and left it in the truck over night. 8/15 I tried to mount the wheel but the tire was flat again so I tried to fill the tire with air with no luck. I found air leaking through the valve stem again so I took it back in to the shop. Granted the shop was closing in 10 mins they told me I brought them the wrong sized tube. I said I bought the tube from them and the service writer proceeded to tell me he could get me a new tube in the morning or put in a valve stem and just fill it without the tube. I opted to have them replace the valve stem and remove the tube and give me a refund for the wrong tube I didn't need. No refund and still tried to convince me to bring it back for a new tube. Said he couldn't authorize a refund of $19. 8/16. I called and spoke to a manager about the ordeal And asked for a refund for the tube. I was given a refund for the tube and service. Appreciated, but a little late. read more

I own a 2004 Lexus ES330 that I delivered to Auto Select, 3145 Church Street, Stevens Point, WI on August 23, 2017 to service a small transaxle leek (less than a 1" diameter spot per day on my driveway). I was told that the left axel shaft seal was leaking and for approximately $275.00 they could replace the seal. There was no mention that because it was a Lexus they would have any problems completing this repair. Therefore, I assumed they knew what they were doing and told them to go ahead with the repair. BIG MISTAKE!! When I returned home with my repaired Lexus (about a 3-mile drive) the car left my property after being parked for 1 hour. My wife was traveling 100 miles to Madison, WI. After the car was gone I noticed a very large pool of transaxle fluid (approximately 10 inches in diameter) on the driveway where the car had been parked. The Lexus was now leaking much worse than before I took it to Auto Select for the repair. I contacted my wife after she reached Madison and requested her to move the vehicle to determine if fluid was leaking. She confirmed that there was a large amount of transaxle fluid that had leaked from the car. I contacted Auto Select and spoke with Chris. He informed me that the car could be repaired in Madison under warrantee and gave me an 800 number to make the necessary arrangements. This number connected me with what I think was a NAPA warrantee center. After being on hold for 15 minutes or so I spoke to a gentleman and explained the situation. I was put on hold for another 15 minutes. The gentleman from the warrantee center found a repair center that would take my car. I located a towing service to tow the car to Badger Tire in Madison. For the car to be towed, a $98.12 charge had to be prepaid. I provided a personal credit card to pay this expense. Badger Tire in Madison did a great job repairing the car. They told me that the Lexus needed a OEM axel seal and that the aftermarket seal that Auto Select installed would not have worked properly with this vehicle. I don't know if the Auto Select mechanic that installed this aftermarket seal compared the old seal with the new to make sure that he had a part that matched what he was replacing. And I don't know if he took the time to road test the car after he completed replacing the seal. It only makes sense that given the size of this leak, if he had test-driven the car he would have seen that the new seal was permitting a substantial amount of transaxle fluid to escape. On Monday August 28, I gave Chris at Auto Select a copy of the towing bill and told him that I also felt there should be some adjustment to what I paid for the initial repair due to the mistake and inconvenience caused by Auto Select. My wife was stuck in a Madison hotel for one full day without transportation. I also questioned Chris why Badger Tire would know to use the OEM seal and his mechanic did not. Chris had a lot of excuses for the work completed by his mechanic and attempted to justify Auto Selects' lack of mechanical knowledge regarding my Lexus, but there would be no financial adjustment to me. Chris told me that reimbursement for the towing expense would not be problem and he would give me a call within a couple of days to pick up a check for $98.12. I waited for his call for over a week, then stopped at Auto Select for the 2nd time on September 5th and talked to Chris. I was told that he would have a check for me that week and I was promised once again that he would call me. No call and no check that week. I made a 3rd trip to Auto Select on September 11th where I was met by a very rude and forceful Chris. He rudely informed me that I would get my money; O'Reilly Auto Parts was sending me a check for the towing. When I asked why he didn't call me with that information he replied in a very sarcastic tone that he didn't think he had to because I was at Auto Select every other day asking for my money. This is false. My point is, when Auto Select has an employee: * who thinks once a week is every other day, * tries to intimidate me by accusing me of badgering their business for money that they owe me, * fails to make one simple phone call in 3 weeks, * is rude and sarcastic, * will not take some responsibility for the businesses repair mistake, * has no concern for the extreme inconvenience that their substandard work caused my wife and me, why would I or anyone else want to spend their hard-earned money at this repair center? If Auto Select did not know how to repair my Lexus or the correct part to use on this vehicle, I should have been informed of this before the repair was started. Following the completion of their so called "repair" was not the time to inform me that they did not know what part to use because "it's a foreign auto". However, Auto Select did happily collect their money from me for the botched repair. Apparently, that is what was most important to them. I will share my experience with everyone I know about the quali read more

Brad, the manager, and the rest of the crew at Auto Select Express are top notch! They have the BEST customer service around! They honestly treat you like family there and that is very hard to come by in today's world. They are always very timely in their work and do whatever they can to get you the lowest price. I always recommend them to family and friends. Keep up the good work!!!! Josh W read more

Have taken my autos here for years from simple oil changes to more in depth work. I have NEVER had a problem of any kind with there work. They are professional and courteous. Would definitely tell people to use this facility. read more

I went to Auto Select in February of 2014 and bought 4 new tires. Then again in April to have an oil leak from my crank seal fixed. In June 2014 one of the tires went flat for no visible reason at all and wasn't repairable and even though they told me my tires were guaranteed they refused to cover it. Then January of 2015 my crank seal is pouring out oil again and destroyed all of my belts and they are willing to pay for the crank seal but the manager personally made the decision not to cover the damage their mistake caused even when they agree it is all 100% their fault. I(disabled army vet) am now out $500 more dollars because they don't feel like honoring a peace of mind warranty. Their manager personally chose not to do what's right by the customer! They caused $500 in damage to everything under my timing belt cover and had the option to screw me over or not and now I have no car until I come up with the money. Peace of mind warranty? Try piece of s*** warranty! read more