Had a faucet replaced and a gas line repaired. Service was prompt and professional and priced much…read morelower than the competition. Would recommend and will use again.

Service went smoothly. Arrangements were easy. Communication was good Work was done well.read more

We used Roto-Rooter because we had a backed up floor drain due to our sewer being clogged. We…read moreneeded to get it cleared and investigate why it was happening. Andrew and Eric were really fun to work with. Andrew did a very good job explaining what he would need to do and how much it would cost before he did it. He was kind enough to let my bf watch and help a little bit. He cleared our sewer line (which had 3 root balls!). Eric came later on and showed us a camera inspection (free of charge!) And explained how my pipes looked and what areas could be fixed a little bit. Andrew cleared out the final root ball while we all socialized and had a bunch of laughs. After Eric gave me some more information Andrew cleaned up and took payment. These guys did an absolutely wonderful job and we recommend 10/10. I had a fun time despite this not so fun situation.

I don't plan on ever using these guys again. It was such a nightmare for me coordinating…read morenegotiations between what the insurance company was willing to pay verses what Roto Router was charging. There was a significant amount of money that I had to pay beyond my deductible because essentially both parties would not budge an inch. Additionally, I had to make a lot of phone calls to even make them talk more than the minimum necessary to conduct business at all. Next time, I will go through the insurance company to find a reputable company that won't do unnecessary testing and mitigation that the insurance company will not cover but the cleanup company insists on and therefore raises the final bill. These guys will never get my business again.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

Richard replaced our water heater. He arrived on time and kept me informed throughout the process…read more New water heater looks great. Everything was cleaned at the end. The scheduling of the service was really easy and prompt.

Thorough, knowledgeable and professional. Had some Northern Plumbing technicians in to look at my…read morewater heater. They did a thorough inspection, identified the issue and recommended a common-sense solution - what's not to like? Excellent work.

Northern Plumbing's prices are extremely high and the quality of their past work was extremely…read morepoor. They charged me a $250 trip charge while another plumber charged me a $40 trip charge. Northern Plumbing wanted over a $1000 higher price for the same water heater that a competitor charged me. The Northern Plumbing plumber that came to my home was very good, courteous and knowledgable but the current and past owners of Northern Plumbing overcharged me and the quality of their work was very poor. Buyer beware!

Loch Monster came out and did a bathroom remodel for me, and also installed new spigot and updated…read moremy kitchen plumbing. I'm very happy with the pricing, responsiveness, and quality of work!

We had an absolutely great experience with Loch Monster. Mom needed her kitchen sink, faucet, and…read moregarbage disposal installed along with needing plumbing prepped for her new dishwasher. I needed new bathroom P traps and a new kitchen faucet. We were so lucky that Jack was available. He went above and beyond to make sure everything was taken care of, including creatively problem solving some very old plumbing. He was prompt, thorough, and very tidy. We absolutely recommend him and would use him again in a heartbeat. Excellent value and work.

Can't comment on the service. They aren't taking on new customers. They did respond very quickly…read morethough. Edited - I'd remove the review but don't see how to do it. I requested a quote and availability and received a quick response. I originally thought the response said 'not available.' Looking back I apparently misread it and the message was simply 'can't service.' Pretty vague, but I guess that means you don't work on my brand of water heaters.

I would recommend. Erik provided great service, communication and got the job done in a very timely…read moremanner. A+

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Colton was great. He showed up right on time (on a Sunday) to replace the water heater and corroded…read morewater valve. He explained our options clearly, ordered what we wanted, had it delivered and installed within three hours. The price was right in line with what I expected to pay (thanks to some internet research) even with being a Sunday!

Judging from the fixed pricing I've seen on other plumbers' websites, John just saved me about five…read morehundred bucks by repairing something that I believe anyone else would have replaced. I got a smaller bill than expected and we both kept stuff out of the landfill! -Kathryn

Our basement sump pump went out recently, so I called John Anderson to come out and evaluate it…read more After checking out the area in and around the sump pump, he replaced the broken sump pump and then showed me why it had stopped working. The previous home owners had taken a few shortcuts in the sump pump and bucket installation process. John pointed out what the proper equipment should have been and detailed two long term solutions for us. I was happy to know that John's options were NOT short term fixes at the lowest possible price. I would recommend John Anderson for his outstanding plumbing work and his straight-forward approach to high customer satisfaction. Our minds are now at ease!

They try to over complicate a simple project to overcharge and nickel and dime you toread more

Showed up for a quote that i did not receive. Rep showed up, looked over project, said he would…read moree-mail me a quote . Didn't get anything

I am incredibly pleased with the service from John's. Francisco came on a Friday afternoon to…read moreunclog our sewer drain and he saved our day! The job was done in a couple hours. Thank you for the great service!

Couldn't be more pleased with the service from John's! Had a backed up sewer drain on a Sunday…read moreafternoon and they were on it in about an hour after calling! Service could not have been more professional and Francisco did an incredible job! Thank you for the tremendous service and we will definitely spread the word!