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    Chow Down Pet Supplies

    5.0 (5 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

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    6 years ago

    Outstanding place for taking care of of your fur babies! Service is great and everyone is always helpful!

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    8 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    Ask the Community - Chow Down Pet Supplies

    Petco

    Petco

    (15 reviews)

    Very nice Petco. Good range of dog foods available - from the mundane to the specialized…read more Staff is especially helpful here. I never have to look long before someone comes to help me! And they know their stuff!

    I am writing to formally express my disappointment regarding the treatment my son and I received at…read moreyour Grand Junction, Colorado Petco location at approximately 2:45 PM on May 17, 2026. For over a year, my son has been excited and patiently waiting for the opportunity to get a leopard gecko. After spending considerable time researching proper care and finally being financially able to move forward with the purchase, we came into the petco store excited to buy both the gecko and the necessary supplies. We selected an enclosure that was literally labeled and marketed as a "Leopard Gecko Enclosure." However, when we attempted to purchase the gecko, the employee assisting us immediately began questioning us about what kind of tank we had at home. I explained that we were purchasing the leopard gecko enclosure available in the store. The employee then informed me that the enclosure was "not big enough" and insisted that I needed to purchase a 25-gallon tank. I am well versed in reptile care, and I am unaware of any universally accepted research or standards stating that a leopard gecko absolutely requires a 25-gallon enclosure immediately, especially for a juvenile setup. I also explained to the employee that I fully understood the need to eventually upgrade the enclosure and that I am currently in the process of building a home, where I planned to establish a larger permanent habitat. Instead of respectfully acknowledging my explanation, the employee responded in a condescending manner by asking me, "When are you going to get a new house?" The tone and attitude were unnecessarily rude and dismissive. Most upsetting of all, the employee ultimately refused the sale of the leopard gecko entirely, despite the fact that we were purchasing the enclosure specifically marketed for that animal. My son was devastated. What should have been an exciting and memorable experience for him turned into an embarrassing and upsetting situation. I then spoke with the manager on duty, hoping for a more professional and reasonable conversation. Unfortunately, the manager immediately sided with the employee and did not appear interested in listening to or addressing my concerns regarding the employee's attitude or conduct. What I find especially disturbing is that I personally witnessed another customer just weeks prior purchase this exact type of enclosure for the same species without issue. I cannot ignore the fact that I was treated differently and made to feel judged. As someone with visible tattoos, I genuinely walked away feeling discriminated against based on my appearance. There was absolutely no reasonable justification for denying the sale of a leopard gecko to a child who had been excited for over a year and whose parent was actively purchasing the enclosure that ZOOMED markets for that exact animal. I understand and respect the importance of animal welfare, but there is a significant difference between educating customers respectfully and treating them with condescension, suspicion, and bias. Especially because the employee lied and said that she has 15 leopard geckos all in 40 gallon aquariums ... I would love to see her electric bill and how she afford that working at Petco. Also, Petco has two leopard geckos housed in less than 20 gallon aquarium as you can see in the video. The way this interaction was handled was unprofessional, humiliating, and entirely unnecessary. Based on their reviews, It also looks like it's not the first time that they have handled their customers this way. I would like to give a huge shout out to PETSMART and their staff for helping us out and selling us two beautiful leopard geckos!

    Chow Down Pet Supplies - petstore - Updated May 2026

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