Stopped by as pre-arranged with florist to pick up boutonierre for my son's graduation. Store is closed even though signs say they are open until 7. No one answers the phone. They've basically stolen my money because I can't take delivery of my order. It's graduation weekend in Madison. Closed at 230. Theft. That's what this is. read more

I should've read the reviews before ordering an online bouquet for my mother's birthday. The bouquet did not look anything like the photo that was on the website. It was rearrange unprofessionally! Not worth it. read more

Choles Floral - The flower bouquet she got. - Florists Near Me - Madison, Wisconsin

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Never open. Been by multiple times to try to buy some decorative pieces, all during normal business hours. They're always closed.

Whelp, I guess I should have read the reviews in advance, this used to be a decent company. Arrived 2 days late and is SIGNIFICANTLY smaller than the photos online suggest with very cheap looking substitutions. Called to inquire-didn't care that the delivery was late, and was told "we use a recipe." Terrible quality, service, and misleading photos. Try Metcalfs or probably any other place in town. Don't waste your money here. read more

Horrible service and product. The delivery driver blamed me for ordering from the website. He said they have the right to substitute. I paid $20 more for the best option and got something that was less than the cheapest version. They must not get enough returns to bother changing and somehow, they are still in business. read more

Choles Floral - Florists Near Me - Madison, Wisconsin

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I bought an arrangement for my mother for her birthday. I bought it online and it looked really pretty online, when she received it, it looked sickly and less than 24 hours later, the red roses were dead. I will never buy anything from them again. Of course, when I went to call them the next day, which was Saturday, They are closed Definitely go somewhere else. This place sucks. read more

PLEASE, run don't walk from this florist. I had heard they had a "funeral flower" reputation and learned it first hand. They delivered the saddest looking bouquet (read DOA) upon arrival. The dear friend that sent them in sympathy and requested all white flowers. What arrived is below. Not one white flower. I purchase regularly discounted flowers at the supermarket with more life and much better arrangement skill. I shall be honest with my friend about the quality, as she will see a full refund given as I requested. Now I just want to save you the hassle and disappointment. Where to go? GO to NALY'S Floral Shop +1 608-467-6610 read more

Choles Floral - NALYS FLORAL SHOP - Florists Near Me - Madison, Wisconsin

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This is the worst florist I have ever dealt with. I ordered an arrangement for $75.00 including delivery only to receive a bill for $89.00 because they had already been in the direction of the delivery and added an extra fee to go back out. The arrangement could have been any that I would have picked up at a local grocery store. Never use Choles Florist on Lake Street. The woman who answers the phone is not nice. read more

I've known of Chloe's ever since they converted that gas station into their shop on Regent St, but had never used them. I wanted a really great bouquet for my husband's landmark birthday so I thought I would used a well-established florist. I foolishly didn't check reviews. I thought I went all out on the bouquet but when it arrived, it was a nice little display of flowers. Not awful, but totally underwhelming. When I chose the larger option, I thought it would be at least a good as the photo (same photo for each size???). The effect was that it looked like I cheaped out on his big day. Disappointing and embarrassing. read more

If I could give No stars I would . I did not believe the extreme negative reviews listed here because my sister in law vouched for Choles. But they are to be believed . I just had one of the rudest and meanesr conversations with 'John' based on their delivery of a lesser value item than what I ordered. I spent $185 for an item shown for sale on their website - a lovely stone urn with multi color orchids. My mother received one color orchids and a white wicker basket that looked like it was $2 from a discount store. When I called to complain I was told to order ahead of time and not to expect what the picture shows. When I said I could cancel the order and go with a reputable florist instead he said 'Good luck with that'. Never again. Believe the reviews everyone. This is a terrible business . read more

Who- the rudest place in Madison! I called to order flowers. Because I own a flower shop I know that it is difficult lately to obtain the flowers listed in some of the FTD arrangements. I started the conversation with, Hi, I was wondering if you have the flowers to make X arrangement. I didn't even get a chance to ask for something different, the woman said, "NO, skip us. Call someone else" Really????? How about letting me ask what you DO have, so I can give a local place some business!!!! I couldn't believe it. Maybe that's the difference between a small town florist like myself and the big city places. We care about our customer service and want to help if we can. If someone asked for those flowers, my and my employees response would be, "We do not have the specifics you are looking for, but could I help you find an alternative that will speak the same meaning for you?" read more

They should get negative stars. Both my boyfriend and I contacted 1800Flowers and they had Choles redo this bouquet. WHY ARE THEY USING CHOLES???WHY?????? Needless to say, the second bouquet was a repeat of the first, EXCEPT this time they put 2 roses in it instead of 3. This florist is a joke. Absolute garbage. read more

I would give this negative stars if I could. To say Choles Floral fails miserably in product quality and customer service (read all of the other reviews that echo my displeasure), would be a gross understatement. I ordered a "deluxe" version of a bouquet for my daughter to mark the birth of her fist child. What she received was anything but deluxe. Not only was it far smaller with about half (if that) the flowers noted in the "deluxe" photo, the flowers that did arrive were of very poor quality. Ok, sometimes things happen. But the really appalling part of this experience occurred when I contacted the company to express my disappointment and anger at the misrepresentation. I was met with this response (if anyone doubts it, I have the original emails): " "The lilies are fresh and will open like the picture -   the picture shown is the premium version - with all the flowers facing one direction.  The value was there -  not a misrepresentation, but the value was there." See photo of ad. Clearly says "deluxe" - the photo changes as you switch between versions. I've also attached a photo of photo of what I received. Ok, that was rude. When I responded to say how shocked I was at the response and that it told me all I needed to know about their business and that I would be sure to share this experience, I was met with an even worse response. "Amazed how much time you spend threatening with reviews....From your first note, this was a no-win situation." (Again, I have the original emails to verify.) Please choose another business. There are many great florists in the Madison area. I chose this one because of it's proximity to Meriter Hospital. If you are looking to brighten someone's day PLEASE, PLEASE, PLEASE, select another business. As for their comment about the time spent to make others aware of this, yes, it is an investment in time, but bad businesses are banking on people not taking the time to file complaints and write reviews. I will be investing the time, not just on this platform but on several. Why? Because business owners have a responsibility to act with integrity and to stand behind their products. read more

Very disappointing. My mom was having surgery at Meriter Hospital (a hop skip & jump away from Chole's) and I called the day before to arrange an afternoon delivery. (She checked in day of surgery.) Even though I specifically requested and afternoon or early evening delivery, they called me at 10:30am and said there was no listing of her at Meriter. I explained she was just checking in, and they guy told me "no problem - we can deliver later" but sadly nothing had been delivered by 5pm. When I called to follow-up, was told that they had already been delivered. I called a THIRD time around 7pm when I had been told they never arrived to reach a phone bank far away from Madison who had no idea what the status was... The following morning I called (a fourth time) to be told they would go out today, no apology. The long and the short of it is that my mother did not receive her bouquet after coming out of surgery, and no one seems to care. Horrible customer service. I specifically used Chole's as I wanted to go with a local florist, and know they have been in Madison for decades, but I guess better to go with a 1-800-Flowers florist in the future? Sad. read more

Ordered a bouquet for my kindergartener's birthday since I was out of town. The bouquet was not delivered on the date requested, and as a result my wife had to drive in to the florist to pick it up. The florist in the shop was rude both on the phone and in person, and the arrangement was vastly different than what was advertised, and not in a good way. I had ordered this via FTD.com and they could not trace the order when I spoke with a customer representative. Overall thumbs down on the whole experience. Stay far, far away from this store. read more

Choles Floral is and always will be the best flower shop around. Great Personal and friendly service. Their product is always the freshest. Then the arrangements are displayed very professionally. Thank you for the service you have given me for 40 - 50 Years. All my best to you, Moose read more

Best local florist. Great creative bouquets

When I lived in Madison, Choles was an excellent florist. I don't know who's running it now, but I've never experienced such horrendous customer service. I ordered roses for my daughter's 21st birthday. She missed the delivery and called to reschedule. This was on a Friday. No one answered all afternoon or on Saturday, and they have no answering machine. Finally got a hold of someone on Monday. When I told the manager what happened and to cancel the order, he hung up on me. DO NOT USE THIS FLORIST! read more

Absolute worst customer service ever. Flowers were not at all what they looked like online. When I called the shop, they were extremely rude. They literally said, "i'm going to put the phone down now." They even refused to tell me what kind of flowers they were going to use in the arrangement. Don't get flowers from here! read more

Incredibly disappointed. My office ordered a vase of flowers for the University of Wisconsin -Madison student memorial service, honoring those who have passed away this year. The flowers were delivered untrimmed, not arranged, and without a vase. I then called to let the florist know we had not received the vase and was met with a rude and patronizing tone. Instead of apologizing for the error and offering to deliver a complimentary vase, the florist told me "We can go round and round on this," and insisted I pay for their mistake. I will never order from this flower shop again and would award zero stars if that were an option. read more

Worst service ever. When calling to tell of dissatisfaction, I had to deal with not one but two people with no PR skills. I would never recommend this floral company. read more

Not even worth a star.Horrible phone service from older female and $44.00 flower bouquet is below par. I should have reviewed posts before ordering. Bad experience, waste of money and didn't deserve the rudeness.....will tell others to stay away! read more

This place has the absolute worst customer service I've ever encountered. Flowers were supposed to be delivered on Friday (I paid 35$ extra to 1800flowers for same day delivery) Choles called and left a message that said, "actually, no we will deliver them Saturday before 2" ..I waited at home all day (had to cancel appointments) Saturday and they never came- even after I called to ask what was going on 3 times! To make it even worse- they confirmed with 1800 flowers that the flowers were delivered on Friday so that their obligation to 1800 flowers would be fulfilled. I called them Monday morning and the old lady on the phone had an extremely nasty attitude and put me on hold immediately after I explained what the issue was- no apology or will to start to rectify the problem but she did raise her voice and say rude things while I was still on the phone. I finally spoke with someone helpful who made sure that flowers would be delivered within an hour (nice delivery man) however, it's was a much smaller bouquet than I had ordered, and they were dead not even 2 days later. I'd stay far away from this place and the nasty woman who treats customers like garbage. read more

Choles Floral - Florists Near Me - Madison, Wisconsin

I called these guys, admittedly very last minute, to ask if I could get flowers delivered for Mother's Day. I figured they would say no, and then I'd ask if we could get them delivered the following Monday. But before I could ask for Monday, the woman on the phone simply said "no" and then hung up on me. It was pretty rude. So I have no idea if they have nice flowers, but I'm rating them a one star for customer service. read more

Horrific and unreliable customer service. After my card was declined (which I had just used in the hour previously and it worked), they did not even call me, they emailed me. I don't check my email on Saturdays all that often so when I did see it (still before noon) it was too late to deliver flowers that day. I would recommend using ANY OTHER flower place in Madison than Choles. read more

I ordered through Madisonflowers.com, and this is the place that fulfilled that order. I ordered for it to be delivered on December 26th, not knowing that they would be closed. They called and asked if the next day delivery would be okay, and I said yes. I live in a different state, but I ordered these for a friend, and put my phone number down, as the flowers were a surprise. The day they were supposed to be delivered, I got a call, no voicemail. I called back and explained my friend would be back at 2pm that day, and asked if they could be delivered then. Although they said yes, they were not delivered that day, but early the following morning. I got an angry phone call from the delivery guy, who was frustrated she was not there and that he couldn't call her. I asked him to leave the flowers at the desk of the apartment, and when she picked them up it looked NOTHING like the order I placed. Instead of blooming flowers, it was only 4 roses and some leaves. $50 for something that looked nothing like the bouquet I ordered. I am disapointed and will not be using this service again. read more

Have bought flowers here for years and my grandmother used to live across the hall from the original Mr. Choles. Called today to ask about difficulty I was having ordering on line. The woman was old and rude. She asked which arrangement I wanted and when I told her she said, "we don't have that." and hung up on me. I will never order from there again. Stay away! read more

I ordered (by telephone) flowers for my daughter's sorority induction ceremony. I was told what I wanted. I was told I was not spending enough and I was not told what I would get for the money I did spend. As an unemployed person I do not have the resources to buy big nor do I appreciate the inability to ask for what I want. Nice bully you got there taking orders. read more

I don't usually think of flowers as a great gift, but a few months ago a family emergency took my boyfriend out of the country for almost two months (which included Valentine's Day). He called on February 12th and Choles' florist assured him that despite the short notice, she'd make sure to have roses delivered to my office. I came back from a meeting the next morning to see a dozen gorgeous red roses waiting for me. They lasted for over two weeks, smelled wonderful, and made making the best of a tough situation a little easier. read more

Ordered flowers for my mom's 90th bday party. The arrangements were not even close to what I asked for. Were supposed to be long, low pastel arrangements. Got tall fall colored arrangements. Only good thing I can say is that they were fresh. read more

Went here yesterday to get a few roses for my girlfriend. I had a fairly pleasant experience. I was greeted right away, they arrange the flowers, and I was gone. Nothing fancy or over the top about my visit, but good customer service and decent prices gives them 4 stars! read more

Called on the Friday before Mother's day to get an arrangement. An older women answered and because she said there was no flexibility re: delivery time, I said I would pick up. When asked what I wanted, I said the Mother's Day arrangement on their web site. She said they can't deal with something that specific, would do something with flower's on hand. If that wasn't satisfactory, I should go somewhere else. When I pointed again out the arrangement was on their website, she suggested I take my business elsewhere. I told her I had spent thousand's of dollars at their store, she mocked me like she had heard it all before. (We even did our wedding flower's their). I sent an email the next day and have still not heard any response. MAY THEIR FLOWERS SHRIVEL AND DIE!!! read more

Ordered flowers online, but what arrived was completely different than pictured and in different vase. When I called them, they informed me that they had the right to make substitutions and that they "didn't have time to check to make sure that the order and what was delivered was the same" and essentially blamed me for ordering online and not calling directly. No apologies offered, didn't seem to care that they lost another customer. read more

For years I've ordered flowers and arrangements from Choles for my mom. This year I ordered her flowers, an arrangement for $100 for mothers Day. I asked for it to be the "florists choice" as in the pst their work was beautiful. My mom sent me a picture of the arrangement, it had four daisies and some freesia. I was super disappointed. I will not be ordering from them again. The arrangement shouldn't have been so sparse and sharply done. Had I not received a picture I would never have known what a waste of money that purchase was. Won't make that mistake again! read more

Received a delivery from this company & by the next day (less than 24 hours later) the flowers were wilted. Called the company to notify them & they were very accusatory and hung up on me. read more

Excellent customer service and good selection of pre-made bouquets. I made a last minute stop on the way to St. Mary's Hospital for a friend and for the price, I had a great bouquet of sunflowers/lillies/etc. They also had a decent selection of exotic flowers and decor odds and ends. Would definitely revisit. read more

Omg...can I give zero or negative stars ??? So I order flowers and pay for same day delivery and when it was getting late in the day I called to check on the order...a NASTY lady answered the phone....she told me that her driver was too busy to deliver them....then she hung up on me!!! Seriously...with all the florists in the area,this is the customer service u give???? Don't go here,you will b sorry!!! read more

Today I received an arrangement that a friend had sent via FTD. I was disappointed with the arrangement that I received. When I called to complain, both of the women that I spoke to were anything but professional. I have used other florists including Felly, Kleins and George's. never had this kind of service. I will not use Choles or recommend them to anyone. Poor customer service and satisfaction! read more

Horrible Florist! As many reviews state, they don't notify on delivery and miss you. They get Nasty when you call to complain! They should not be allowed to conduct business in Madison. RUDE customer service despite the high prices. BEWARE THIS HORRIBLE FLORIST!!!!!!!!! read more

The flowers were pretty and the free same-day delivery to the Madison area is nice. However, their customer service is severely lacking, and if you're in the flower business, there is no excuse to be anything but excellent at customer service. The woman who answers the phone is quite rude - I've read other reviews saying the same thing. A good business needs a really pleasant, welcoming person to answer the phone (assuming you want to make a good first impression for your customers) - But that is not a priority here. Also, the delivery person called the recipient directly when she didn't answer the door the first time (which is understandable), but the recipient found that the delivery people were annoyed with HER for not answering the door. It's one thing to call the recipient to make sure that the flowers are delivered correctly and that they are home, but it's another to be annoyed with them on the phone! It wouldn't have been hard for the delivery person to be friendly while telling the recipient he had flowers for her. It was her birthday, and feeling like a company is blaming her for not knowing about her surprise isn't exactly what she wanted to deal with today. I called the business back to talk to them about this concern and was answered very shortly and then hung up on before I could ask another question. The employees here really do not prioritize customer service. I would recommend paying a little extra for delivery at another company to make sure that your recipient receives friendly service on their special day. read more