DON'T make the WRONG CHOICE!
If your idea of a non-stressful home remodel is hiring a contractor that takes 120 DAYS to complete a 5 DAY job, cuts every corner possible to put more money in his pocket, hires subpar inexperienced handymen to do the work, rips off senior citizens by charging insane prices , and has to be watched every step of the way....then Paul, owner of Choice Home Improvement is your guy!
Unfortunately, my dad hired Choice to do a half of a bathroom remodel. Paul charged my dad $7K to install a new vanity and floor! I didn't know until they began the work that my dad had contracted with Choice, and quickly found out what a bad experience this was going to be. I contacted Paul and told him he was ripping my dad off (who is a senior). I asked him who charges $7Kto install a vanity and floor? Well, Paul does. Paul told me what a "great guy" he is and he does great work. Well, he doesn't do any work, he hires it out to low quality, inexperienced handymen who don't show up for weeks at a time. Paul also explained that he charges these prices because he has business expenses to pay, such as on his building (that is no longer in Garden City), and insurance he needs to cover his employees (whom he doesn't have, as he subcontracts these out to handymen looking for an after work jobs). So for $7K, my dad got a guy who MIGHT stop by after his day job (after 5:30 pm).
From ordering wall tile for the floor, to ordering the wrong size vanity, to very shoddy workmanship, to taking WEEKS to pull plumbing and electrical permits, this job has been nothing but a nightmare. Many phone calls with Paul, reminding Paul to follow up on things, reminding Paul that after 90 days of my dad sitting around waiting for his handymen to show up, he needed to provide dates and times when they would be there. When we realized his handyman was not qualified to do plumbing or electrical, we demanded he pull permits with the City. Paul never intended to pull any permits, even though it is in his contract to do so. He wanted us to allow the plumber and electrician to do their work before pulling the permits. We waited weeks to get permits pulled. City of Livonia inspectors came over multiple times to inspect the lack of work, and sent Choice a violation to 6623 Middlebelt for not pulling a permit. The letter was returned to the city as unable to deliver.
We consulted an attorney and provided them with detailed information on this circus. The attorney told us to mail him a breach of contract in writing, which we did on July 10. We sent the letter certified thru USPS, since the City's letter was returned undeliverable, we thought there would be an issue with his business address. Our letter was also deemed undeliverable, unable to forward. We called Paul and told him we mailed him a letter to his Middlebelt address and it came back undeliverable. He told me he didn't have his business there anymore and is now at his home in Northville. I asked why he didn't have his mail forwarded, he said he thought he did. Then I asked him why his contract and website still has his Middlebelt Road address, he stated he was working with his website person to have it changed. As of Sept 21, he still has not changed his website address.
Paul told us how hard it was to get plumbers and electricians to come do these "small" jobs and he had to call in "favors". It took 2 plumbers 6 hours to move the plumbing. Didn't seem like the small job that Paul said it was, or wanted it to be by doing a half-assed job.
His handyman quit, he didn't do much work. He always brought someone with him when any work was done, which made us question his ability to do the work. Paul brought in a 2nd handyman, who was only paid for 2 days, so rushed through things at the end. Paul had to repaint the walls as he was done paying for handymen.
In the end, Paul had to finish the work, including sealing the white grout on the floor. That grout is now yellow, and when you wash the floor, the grout crumbles. You would think the owner would do a better job than his handymen.
So after 120 days of misery, my dad just paid him the remainder of the money to get rid of him. The quality of work was extremely poor. After 3 weeks, the floor tile has marks on it that don't come out, the white grout on the floor is yellow, there is paint on the vanity that cannot be removed, there is paint spots all over the countertop and mirror. The door that closed perfectly before Paul and his handymen took it off, does not close properly now.
Paul isn't the "good guy" he wants you to believe. Paul could care less about his customers or his handymen. I have to give 1 star to make the review, but 0 stars are more than he deserves. I hope that people truly take this review to heart and look elsewhere for an honest, ethical contractor to do the work for them. read more
