Booked choice cars for a return trip from West Bromwich to Birmingham airport. No problem going but had to wait for 25 minutes for return taxi.
I gave them the flight number and my phone number and was told to ring when we got our luggage so the driver, who would be waiting at the free car park could then come straight round to collect us. However when we landed the company rang me and said the taxi was 15 minutes away as he had another job.
Once we had our luggage I rang and was told he was 7 minutes away. However, on the app that I was tracking the driver, said he was minutes away. I rang twice more but was told the app was wrong and he was closer but that wasn't the case. The app told me when the driver was outside with the reg number that came to pick us up.
This was after a 5 hour flight from Cyprus at 1.30 in the morning, with 2 elderly people, a disabled person and a child. Disgusting service.
Will not use them again and would not recommend. read more