They saved my leg. This was back in 72. Seeing what they are doing now. There were many critical care patients and many of them younger than myself. Some were terminal. It was difficult. I was in traction for 30 days and it didn't work. Had surgery. Recovered well and quickly. A few children passed during that time and terminal was my floor. I felt powerless watching the parents dealing with their reality and those that I would never be seen again. Seeing children, my age, was so scary. I thought I wasn't going to survive. Again, I felt so powerless not being able to help those who were going through so much more than myself. I went back again, I believe in 74, to have a second surgery and I felt no fear. My first surgery went so well! After the anesthesia wore off I became very ill. Couldn't stop throwing up. The doctor helping me said I was a lucky little girl. They had some difficulty removing the pins from my hip and had to drill them out. Said they were prepping me for a transfusion which I ended up not needing. I recovered quickly from that one too. I guess what I am saying is the staff did well with me. Strange because they probably aren't here any longer and my experience with CHOC was great. Hope CHOC is even better today than it was yesterday. Sincerely; Tamara Ballein read more

I had one of the worst healthcare experiences with CHOC Fit Club. I had a telehealth appointment scheduled through Zoom, and I waited in the virtual waiting room for 40 minutes, no one from the provider's side ever joined the call. When I called to find out what happened, I was placed on hold for a longer time, then transferred between multiple departments. Despite all that, no one was able to resolve the issue or even explain what went wrong with the appointment. This kind of disorganization is unacceptable, especially for a healthcare provider. Patients' time matters, and missed telehealth appointments with no follow-up or accountability are a serious problem. I'd strongly encourage CHOC Fit Club to review their scheduling and communication processes so other patients don't have to go through this. read more

Tristan david And Michelle d was nice too We're very kind and nice Tristan david Gave us sandwiches and juice he was a very nice guy and funny And gave us baby advice read more

ER to Procedure Center for a procedure for my kiddo, discharged on same day without issues. Big kuddos for cleanliness, friendly staff/team throughout from start to finish. No complaints, everything was explained and they provided personable care. D/c planning for follow up was also accommodating. read more

CHOC Children's - Children's Hospital of Orange County - 3rd floor procedure center - Hospitals Near Me - Orange, California

The Doctors and the Nurses are very experiencing , professional, nice and respectful. The RN Nurse her name Casi Gillick she so nice and experienced. Thank you , so much Doctors and Nurses for helping my son . read more

Serious Concerns Regarding Dr. Davis Kelly We had a very concerning experience with Dr. Davis Kelly. We are non-native English speakers, and English is our second language. During our child's medical visit, we understood from Dr. Davis Kelly's verbal explanation that there was no new injury or new medical problem and that no further hospital follow-up was necessary. We did not learn that the medical documentation referred to a "new injury" until a social worker later informed us. This information had not been explained to us by Dr. Davis Kelly at the time of the visit. Because English is our second language, we relied on the physician's verbal explanation to understand our child's medical condition and whether additional medical care was necessary. If a new injury had actually been identified, we believe we should have been clearly informed about what was found and what follow-up, if any, was necessary. This discrepancy between what we understood from the physician's verbal explanation and what was later documented is extremely concerning. I believe Dr. Davis Kelly and the hospital should review this matter seriously. read more

Serious Concern Regarding Dr. Davis Kelly I had a very concerning experience with Dr. Davis Kelly regarding my child's medical care. The medical record documents a "new injury," but this was never verbally communicated to me during the visit. Before we left, Dr. Davis Kelly told me that my child's arm injury had completely healed, that there was no new appointment, and that we did not need to return to the hospital. If a new injury had in fact been identified and documented, I would like to understand why this was not explained to me before we left and why I was told that no further visit was necessary. I am a non-native English speaker, and English is my second language. Clear and direct communication regarding my child's medical condition, any newly identified injury, and follow-up care is especially important to me. I only learned about the documented "new injury" later, when a social worker asked me about it. That was the first time I became aware that a new injury had apparently been documented. I believe this situation deserves clarification and review, because a parent should be clearly informed about any newly identified injury and any recommended follow-up care before leaving a medical appointment. read more

I am writing to express my concern about the room transfer handled by Jennifer lee, the nurse in charge of the night crew. Late at night, I was moved from a room where I was comfortable to another room that was not fully prepared. The bed was not ready, and I ultimately had to sleep in a really tight space. This disruption made it more difficult for me to get the rest I needed, especially since I had to work the following day from the hospital. In addition, members of the night crew were laughing loudly, which I found unprofessional and disrespectful. Their behavior made me feel that my concerns were not being taken seriously. I also felt that I was being treated differently and discriminated against during the transfer, although I was not given a clear explanation for why I had to be moved before the new room and bed were ready. I understand that room transfers may sometimes be necessary. However, the receiving room should be fully prepared before a patient is moved, especially late at night. I am requesting that the facility review how this transfer was handled, clarify why I was moved before the room and bed were ready, and determine whether I was treated differently or discriminated against. I also ask that Jennifer lee receive guidance on respectful communication, professional conduct, and proper preparation for late night transfers. Finally, I ask that future transfers be coordinated in a way that minimizes disruption and takes the patient's need for rest, comfort, and dignity into account. read more

I never met the psychiatrist so I will have to guess whether the issue is anxiety or depression based off the prescription. I recommend the mental health unit for a traumatized child rather than an adolescent. The therapist was patient, but even though the kid realized that he answered a leading question about suicidal ideation, now it is part of his diagnosis history. They dispense melatonin to compensate for the echoing [poor acoustics] and screaming. With 18 beds, this is the smallest local facility so it took almost two overnights at the emergency room before he was admitted. read more

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Another day, another choc specialist appointment. Today we were seen by the genetics department who are from a different clinic but see kids at choc. We saw Dr Zadeh who was wonderful, excellent bedside manner and overall very pleasant and easy to talk to. Highly recommend the genetics department for any special needs and testing your kid may need. read more

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The Children's Hospital of Orange County (CHOC) - now Rady Children's Health - beats out Loma Linda University Children's Hospital (LLUCH) IMO. I've been to both hospitals as a visitor but I was most impressed with my recent visit to CHOC. They have a large campus and many buildings. Checking in as a visitor was easy: Simply provide your driver's license and they will print out a badge for you to wear. The hospital was clean and brightly lit. Lots of fun colors and they even have themed days for the patients (e.g., Star Wars Day, Stitch Day, etc.). The room amenities were plenty. But what always stands out with children's hospitals are the caring and amazing staff. They go above and beyond to make sure the patient is comfortable. It's easy to put trust into CHOC's care because I've seen how they have treated their patients. Despite the circumstances, this is a great place to take children to when needing urgent or emergency care. read more

CHOC Children's - Children's Hospital of Orange County - Hospitals Near Me - Orange, California

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We recently received treatment at CHOC I can't thank the staff enough they were all attentive to my child's needs and procedures. The surgeon did an amazing job and followed up with my child day after day to make sure he was fine, the nurses were always very helpful and checking in in us constantly, and the janitorial team did a great job ensuring everything was always clean and disinfected. We were there a week and I must say they all did an outstanding job. Thank you CHOC staff may God always bless each and every one of you. read more

Fantastic hospital for children. My son is on the spectrum and they are so accommodating and understanding. My son had ITP so we had to come once a month to the lab to get a blood test, which is not fun for kids. The lab was very kind and they were patient and my son tolerated it much better than he would at an urgent care, or other lab. When my son needed treatment over two nights, the staff was so kind and informative. They had toys and informed all their staff on diff shifts that my son was partly verbal so to have some patience and understanding and over everything...kindness. It's in a busy/crowded area of town so parking is available but the parking lot is a mess and kind of stressful when you're in the mix of going to an ER or important appointment. read more

I'm actually leaving this review for Mario charge nurse not so happy with the doctor I felt like he was like whatever. My daughter was pooping for 14 days straight. Doctor ordered test. I asked him if he did a bacterial test and he said yes after saying it's most likely a viral infection when I asked the nurse did the doctor run a bacterial test she said no I said why did he tell me he did which made no sense because he never took her poop that wasn't cool afterwards I took it upon myself went to the doctor and asked for the stool test still waiting on results. but Mario he was the one getting my daughter's blood out and he was thorough explaining everything and he kept me calm, but didn't sugarcoat anything and he was just so caring and so awesome and I just am grateful that he's at the hospital. He made my experience calming as well as DJ he rolled us to the ultrasound room, and he was just so awesome and caring towards my little one he even gave her little ducky thank you two for making my experience comfortable read more

If I could give Choc Emergency room a negative rating I would! They had my daughter sitting in this hospital since 11:00 am it's now 5:00 pm and we have no answers or evaluation of her care still! She's sitting here with a fractured tibia and no ortho could be bothered with my 8 year old child once! The negligence is nearly impressive at this point! Someone help! read more

Dr. Mary Jane Prioutek's conduct during our visit was deeply disappointing and fell far short of the level of professionalism we expected. After waiting several hours to be seen, we were met with a condescending and dismissive tone that left us feeling disrespected and uncomfortable. The interaction was so inappropriate that it was embarrassing not only for us as patients but also for the staff members who witnessed it. One particularly troubling moment occurred when Dr. Mary Jane Prioutek asked why we had brought our child to the emergency department. After we explained our concerns, she responded, "Okay, and you thought that's why you should come to the ER?" The comment came across as dismissive, condescending, and judgmental rather than informative or compassionate. As an Emergency Department RN myself, I understand the importance of appropriate emergency department utilization and do not take the decision to seek emergency care lightly. I would never bring my child to the ER unless I genuinely believed the situation warranted urgent medical evaluation. Rather than providing reassurance, education, or a professional assessment of our concerns, Dr. Prioutek's response made us feel belittled for seeking care for our child. Healthcare professionals have an obligation to treat patients and families with respect, empathy, and professionalism, especially when they are concerned about a potentially serious medical issue. Regardless of whether a provider ultimately determines that an emergency condition exists, patients should never be made to feel foolish or judged for seeking medical attention. Unfortunately, Dr. Prioutek's communication failed to reflect the standards of compassion and respect that are fundamental to the medical profession. This experience was especially disappointing given the positive experiences we have had with this institution in the past. I hope this feedback is reviewed carefully so that future patients and families are treated with the dignity, understanding, and professionalism they deserve. read more

This Hospital is outstanding with very caring nurses making their rounds checking on their patients & the Doctors who wear their heart on their sleeve caring & catering to these Children in need. I had the privilege to fly on the CHOC Helicopter assisting these phenomenal staff and it made me want to be a better PA-C. God Bless You All in all you do & Thank you for your amazing service. read more

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Such BS. My son literally is having a hard time breathing and I'm over here trying to calm him down from crying while mom is pumping and the audacity from the nurse to tell us to put my son down while he's crying with a heart rate of 232!!!!! Just to take my 3 year old daughter who was not bothering anyone outside the room!! No compassion at all. I asked the nurse I'll take her out when he calms down and got a "actually it's passed 8 and she needs to be taken out" I get visitor policy but read or HEAR the damn room. Monitor going off and a baby is crying so bad he can't breathe. read more

I had a very disappointing experience at Children's Hospital of Orange County. I took my daughter to the ER for a stomach virus and we arrived around 10:00 PM. We were not discharged until almost 1:30 AM the next morning. Most of that time was spent waiting just to be seen while my daughter continued vomiting in the waiting room. At one point, I had to repeatedly push staff for help because she was clearly getting worse. Instead of taking her into a proper room, they brought us behind a small movable privacy wall in a corner just to give her medication, then sent us right back to the waiting area. When we finally saw the doctor, the interaction lasted maybe five minutes. The female doctor we saw came across as very judgmental about my parenting and health choices for my daughter rather than showing compassion or concern. After that, we were moved to a hallway area for "monitoring" alongside other sick patients. We sat there for another 30 minutes before I finally requested discharge myself. In the end, the only treatment my daughter received was 2 mg of medication. We were never admitted and never even placed in an actual room, yet I still had to sign paperwork saying the visit could cost $1,200 if insurance didn't cover it. Thankfully my insurance paid, because that price is outrageous for the level of care we received. To make things worse, parking was another $10. charging families for parking feels incredibly unfair. Overall, the lack of urgency, communication, compassion, and proper accommodations made this an exhausting and frustrating experience. NEVER AGAIN coming here. read more

Top bureaucracy! Every step of the way from parking to finding the way in the building to checking in (!!!4 times) takes forever. Nobody is reachable by phone, I have been hanging in wait loops forever. Leading doctor does not listen and only wants to follow protocol. I regularly feel our chronic disease treatment is driven by the hospital making money. Unfortunately rare diasese so no alternatives here in OC. We were patient in 4 university hospitals in the places we lived before CHOC; all significantly better care and much more efficient and transparent processes!!! read more

Beware of predatory billing and price discrepanciesI brought my daughter here for a cough. While the medical staff was kind, the administration and billing practices are a nightmare. We were pressured to stay a second night for "observation" even though she was stable--only to find out they charge over $13,000 per night for a semi-private room. Worse, after auditing my own bill against their online price list, I found multiple overcharges (some double the advertised price). Despite providing proof, their billing department refused to correct the errors. If you value your financial health, go elsewhere. This hospital prioritizes profit over pricing transparency. read more

I was well informed here, the doctors and nurses here were great! My daughter needed emergency surgery and they did everything they could to keep me updated real time. Also asked if I had any questions constantly, and was answered with great suggestions and recommendations for the sake of my daughter. At the time, me and my husband needed to make a big decision and they were patient with us, and answered every question we fired at them and they reciprocated with the best answers to give us. I had also let them know about the previous hospital, Emanate health in West Covina, how one of the nurses asked my daughter if they found her situation "funny" and how my 5 year old daughter and I found that comment from a health worker odd and the surgeon that I asked gave me the reassurance that that question was NOT okay, there was a team around us and every single one gave us reassurance that that behavior was unacceptable. Aside from that, post surgery for my daughter, nurses were constantly checking up on her, and they were the SAME ones rather than different people coming in and out of the room. Each nurse, or worker introduced who they were, why they were there and would check on my daughter. The workers here were very understanding, kind, and despite the situation I constantly thanked each nurse and person for giving her good care. Here, it seems like they took care of my daughter how they would take care of their own family Also helped me solve my issues with insurance, if you know how hectic that could be that right there deserves a 6th star lol read more

Let the emergency room be for actual emergencies. This place is ridiculous just seeking money. Taking every little sniffle instead of sending them to urgent care. read more

My son was transferred to this hospital. when it came that we had to leave. The nurse told me that my son's medicine will be ready in CVS across the street, I asked if she can send the prescription to the pharmacy closest to my home. The nurse looked at the address agreed to send it. I made the mistake of not reading the release papers which stated they sent the medicine across from the hospital. The next day i realized that the hospital had not put in my son's prescription nowhere!. I had to do at least 10 calls to the hospital and to which they wouldn't help, only transfer me to another # who wouldn't resolve anything. I made so many calls to my local pharmacist, he then helped me get my prescriptions transferred to my preferred location which the hospital had not sent any prescription yet until the pharmacist starting asking for the prescriptions. I've never been to a hospital that is so disorganized. It left a bad experience! I hope i don't ever have to take any of my family members there! read more

Had to visit CHOC recently for my son as I thought he fractured a bone-- long story short, he didn't, but our experience there was pretty good. I made small talk with some of the nurses who told me they weren't as busy as they usually are which made me question why it took us 2 hours to be sent to a room and then another 1hr and before the Dr showed up... but regardless, these things take time and I am grateful for the care we did receive. Levy up front was taking vitals and was very nice and personable towards the kids. Carlos was our nurse once we got a room in the back and he was great. We saw Dr. Paul (I think that's how you spell her name) and she was good. Lastly, Jacob took XRays of my son and was talking my son and I through it all so everyone felt comfortable. All in all, it was a positive visit. read more

CHOC Children's - Children's Hospital of Orange County - Lobby - Hospitals Near Me - Orange, California

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My daughter went there very early in the morning and service was very good. we barely had to wait.The people there were so nice and friendly.I do recommend for fast service. read more

No one wants to have to go to the ER but having to take your baby makes it especially hard. We called beforehand and asked how long the wait time was. They said they don't give that info over the phone.. We get there, and the front desk girls are having a full on weekend recap with one of the patients in front of us. Mind you this patient was probably like 18 years old. Once our turn they ask what's wrong , give us a bracelet and we wait to be called. We were called probably like 15 mins later for a quick evaluation and said he probably just had mucus and we would have to get into a room to get a proper evaluation to rule out some concerns. They sent us back to the waiting area. Here we waited for 4 HOURS. The DR never evaluated our baby. All he did was restate what was told to us in the beginning. 450$ for that visit. I was under the impression choc was a children's hospital but there are signs saying they can't turn patients away. Kinda pointless to bring your baby/kids here. Ugly old waiting room & you're pretty much sitting on top of each other. . Not at all welcoming or kid friendly other than the tv playing a cartoon movie. No staff was wearing masks. 0/10 visit. Oh and the parking is horrible too! After your whole ordeal try to remember to ask them to validate parking. read more

Very disappointed! CHOC not allowing four day old twins to stay together in a room when one needs care is adding unnecessary stress on a family already struggling. Fix your policy! read more

ER Visit Review: This is my second time visiting. First time was six years ago and I did visit unexpectedly on NYE but I felt very transactional like I was at the DMV. They expect parents to wait 4 + hours with no update. If they leave or miss their name collecting their belonging (which I saw happen to a single mom alone with a 4 year old), they pass you. Yet they have the survey via text and the forms. It would be nice to know if we expect to be called in the hour. Some parents come alone with nothing and kids get hungry. The staff that we dealt with was fine but it was the facility of CHOC. We really try to avoid visiting this hospital if we can and only if medically necessary. This time I had no hospital stay but they tried to administer a sugar blood test multiple times and then after we acknowledged administering Motrin, tried to give him Tylenol with no fever which we declined. The billing experience last time was very poor and expensive so I am expecting no different this time around. read more

My child had a surgery & we were met with such LOVE & KINDNESS from the staff from the front desk (Kristen- so helpful & went above to welcome my LO in. Making them feel comfortable & safe). To the best nurse Luis Cervantes which I cannot speak ENOUGH kind words to say about him. He is so friendly, patient, polite he took the time to ease my worries, make my child feel seen, safe, & connect with him. He made it a point to explain everything throughly so we could understand. He has such a great bed side manner. We didn't feel like we were just a number. There was an awesome women who came in and was like the "teacher" she went over the surgery with my little one. I couldn't be more grateful! I don't know what I'd do without her! She explained everything with such grace & a child friendly way. He was nervous but after speaking with her he was at ease. She brought in a mask with different scents to show him how to breathe. & she brought some stickers to decorate. & it was meant to be because the stickers were of his FAVORITE character! & the recovery team they made sure we understood everything to expect following surgery. She was very kind & connected with my child. & last BUT CERTAINLY not least the AMAZING Dr. Arom he is the best ENT we have seen. My children go to him regularly & he has always been so kind, respectful, caring & always explaining everything in such an easy to understand way. & always is flexible to what we feel & want. He doesn't try to make you do something he knows what's wrong or needs to be done & understands your feelings & helps reassures you. read more

Staff is very calm and helpful..security will show you exactly where to go...very children oriented...my niece was immediately admitted ..very big waiting areas...emergency patients are given privacy area when taking their info ...excellent care ..excellent nurses, doctors and front desk bilingual staff. Thank you all staff for coming in and saying goodbye to Charlie ..everyone that knew her loved her.. in memory of Charlie 8-21-24 read more

CHOC Children's - Children's Hospital of Orange County - Hospitals Near Me - Orange, California

First time being here because we had an issue during my son's c section at St Joseph's. My son was not reacting like a normal delivery baby because he lack oxygen. Dr. John Tran from CHOC recommended that we do a cooling because my son's condition was mild and that the cooling will help. He mention the process would probably by as long as 2 weeks. We were discharged within a week. Dr Tran and nurses Natalie, Briana, Meghan, Julie and other nurses were great with explaining and caring for my son and wife. The team was awesome. The hospital was great as well with the one kids book a day deal and everything. Only downfall was being there for a week. No complaints about that. read more

CHOC Children's - Children's Hospital of Orange County - Hospitals Near Me - Orange, California

Thank you CHOC for helping my little family . Thank you to the nurses, CA, custodial, kitchen staff, and doctors that work around the clock

Do not send your kid to pediatric phyc clinic. Horrifying! If thers room its because its not a good place. A Dr a few nurses were ok. omg overall. My kid will NEVER reach out for help if ge needs it again in the future. They need to stop hiring people with mental health issues to work there that im convinced after a week there are patients too. read more

Our son had an outpatient surgery at the main hospital. I just want to say that our experience was everything we could have hoped it to be. Despite having a short delay in our son's operation due to unforeseen circumstances with an emergency surgery prior to our arrival, the providers in all areas ensured that we were tended to in the earliest time possible. You could clearly see that they were all working hard to remain safe while providing care in a timely fashion. I can't think of just one area that was exceptional because it all was. We were greeted with respect and kindness from everyone during our stay - from the valet staff, registration/check-in on the first and third floor, pre-op with our nurse and nursing assistant, Bonnie in post-op, and even transport for our departure, everyone, and I mean everyone, was informative, kind, and they made a difficult situation much easier for our family. I am in awe of this hospitals ability to provide such exceptional care for our children. I couldn't think of any hospital I would rather have taking care of our child than CHOC. Our son is recovering well from surgery and I owe it all to your staff. Thank you again read more

The worst, since this hospital was taken over by Rady everything has gone downhill: they are struggling to do the simplest of tasks. From the wait time in their call center, to the lack of communication between registration, billing and scheduling it's appalling anything gets done here/ and this is a place for children. It's unacceptable. read more

I don't usually write reviews, however, I find myself needing to give thanks to the professionals who treated my son last night. We took my son(2 years old) to the ER on 11/25/25, around 530pm. After being seen at a previous urgent care, they suggested we go to ER for an ultrasound. There was virtually no weight, they took us right back into the triage room within five minutes of being there. We had the most amazing ER tech /EMT named Justin. JUSTIN WAS AMAAAAAZING!!! at previous urgent care, they were not able to get any of my son's vitals because he was screaming and would not let them touch him. Justin was so quick to distract my son, he got him talking, laughing, and within just a few minutes, he was already done with all of the vitals! My son didn't want to leave! We saw Justin throughout our evening stay in the ER, and whenever he walked by he remembered our son by name and would check in with us to make sure we had any questions and if there was anything he could do for us. He was truly truly one of the best healthcare professionals we have ever worked with. I am so thankful for Justin's kindness and professionalism. Aside from that, we also had amazing service from the patient transporter who took us back to ultrasound. The ultrasound tech was also amazing and efficient, she got everything done without my son, even noticing. We only saw a doctor for a few few minutes, however, she answered all of our questions and ordered additional test to make sure everything was clear . Overall, I am very thankful for the care that we received at CHOC emergency room last night! read more

Was a very long wait but Nurse Tristen David brought snacks and toys for my son which put him in a better mood.

I took my 4 year old son there some months ago. He had an excessive cough spanning weeks that would wake him in the night and caused him to develop a hemorrhoid. I told the doctor my concerns, and that I had been to the doctor previously but my son wasn't getting better. I asked for chest xray (medical advice from a nurse practitioner from a previous visit elsewhere) This doctor, (I forget her name, she was a young black emergency room doctor) told me chest X rays cause cancer in more or less words. This seemed an unnecessary and touching on cruel scare tactic. The amount of chest X-rays one would need to get cancer isn't even a reason to mention it at the first scan. She also dismissed my sons illness as a common cold despite the time length and severity of the cough I had to take my son to another doctor again a week or 2 later for the same problems, another doctor that actually suggested using a chest ray. It was then discovered my son had been ill with pneumonia and at that point had some fluid in his lungs. This could have been discovered weeks ago had this doctor tried. I don't know if money comes out of her personal pocket every time that chest xray is used but it'd be nice if she knew all this so next time she could remember while this mommy isn't a doctor I wish you would have taken my concerns more seriously and actually looked into it past protocol. read more

CHOC has been by far the worst experience we could have asked for in the moment we needed them most (i.e. our three year old son's medical emergency). They treat nothing with urgency, rush you out of the office the first chance they get (after fighting with you and trying to ensure you do not book an appointment with them in the first place), and once you are actually in an emergency situation they do nothing to help or even treat you with an ounce of respect. The department we are working with, gastroenterology, offered us no assistance in any of the help we required, left everything to us in terms of determining next steps and trying to facilitate tests, and the doctor we have is doing everything in his power to avoid us and delay us from booking our son's procedure that he needs to get healthy. If any other hospital were to offer the procedure we need, we would use them in a heartbeat and gladly leave this hospital out of our thoughts forever. read more