After a really disappointing ER visit here last week, I came back to Hoag after being sick for over a week with the same illness. My previous visit ended with a misdiagnosis that didn't match my 26+ year documented history of Cyclic Vomiting Syndrome, and because the actual cause wasn't treated, things got significantly worse until I had no choice but to return. This time, the experience was night and day. I was seen by an actual team of doctors who took the time to review my history. Dr. P Juang and Primary Nurse Reed, correctly diagnosed me with Cyclic Vomiting Syndrome, my actual, long-documented condition, and started the right treatment protocol. I finally got the medications that actually work for my condition, and the relief was immediate compared to the week I'd just been through. They were compassionate, actually listened to how my body was feeling and made sure that even when I left the hospital, I left feeling comfortable. I especially want to shout out my primary nurse, Reed. He was attentive, compassionate, and on top of everything the entire visit. When you're that sick, having a nurse who genuinely cares makes an enormous difference, and Reed went above and beyond. THIS is the standard of care I've known Hoag for over the years. NOT the experience I had last week. Even though last weeks experience ended up with me in pain for over a week and another trip back here, I was to thank you Dr. Juang, Primary Nurse Reed, and the whole team on Friday for listening, reading my chart, and treating the real problem. read more

PREGNANT WOMEN: PLEASE READ THIS BEFORE CHOOSING HOAG IRVINE FOR DELIVERY A beautiful hospital does NOT equal safe or quality labor care. I gave birth at the new Hoag Irvine location last weekend, and I am still traumatized by the experience. There were multiple moments during labor when I was genuinely terrified for myself and my baby. The facility is gorgeous, honestly, it looks like a five-star hotel. But when you're in labor, you don't care about the building. You care about whether the people and systems responsible for you and your baby are working. My contraction monitor wasn't working. I was in excruciating labor pain and repeatedly told I wasn't even having contractions. Eventually, they realized the monitor itself wasn't functioning properly. By the time I received my epidural, I was already 9 cm dilated. Then, during delivery, the fetal heart monitor stopped working. I was terrified because I had no way of knowing whether my baby was okay. My nurse had apparently been called in at the last minute and seemed completely overwhelmed. She was texting on her phone during my delivery. Then, as my baby was almost out, the doctor wasn't there. Labor had to be paused while they got a midwife to come assist with the delivery. My epidural catheter was left in after delivery. I repeatedly called for someone to remove it and was told my nurse was "out for the day" and there was no coverage. I should not have had to repeatedly track down staff after giving birth to make sure my epidural was removed. Even more concerning: my newborn's vitals and measurements were not taken after birth. I had to ask THREE separate times. They weren't done until we were transferred to postpartum, hours after my baby was born. The entire experience made me feel like this hospital opened before its staffing, systems, equipment, and workflow were truly ready for labor and delivery. Staff appeared overwhelmed, equipment malfunctioned at critical moments, and there seemed to be confusion about coverage and responsibilities. I genuinely feared for my baby's safety during parts of this labor. This has been the most traumatic experience caused by Hoag. Don't choose a delivery hospital because it looks beautiful. Choose based on the quality, staffing, and reliability of the care you'll receive when you and your baby need it most. I personally would not deliver here again!!!! read more

A word of caution: If you're joining Hoag as a new patient, be aware that your initial visit could result in a charge of $485. For example, if your physician determines that the total time spent on your care is between 45 and 59 minutes, the visit may be billed at a higher evaluation and management level. The reported time can include not only your face-to-face appointment, but also time spent reviewing your medical records before the visit and completing documentation afterward. Hoag's recommendation: To check before your appointment, you may want to check with your insurance provider and Hoag's billing department to understand your potential out-of-pocket costs. read more

Hoag Hospital - Irvine - Hospitals Near Me - Irvine, California

Very clean and well organized. This is the new Woman's Hospital for Hoag in Irvine Sand Canyon as of 2026. read more

Hoag Hospital - Irvine - Entrance to Hoag Hospital's new Women's Hospital in Irvine California. - Hospitals Near Me - Irvine, California

"Congratulations on your recent cancer diagnosis. That will be $10 for parking" ........................................................ read more

I had a health emergency last week (9/15/26) and decided to go to Hoag Irvine for treatment. I had never been to H/I for treatment. I ultimately spent 3 days at that facility, as the doctors and staff diagnosed and treated my afflictions. I could not be more pleased by the treatment I received and the outcome, which culminated in my release on 9/18. As an indication of the severity of my condition, I probably slept 5 hours of the 70 hours I was admitted, so I had ample time to observe the quality of the staff. I don't know what the staff gets paid at H/I, but it's not enough. The quality of my treatment and the emphathy exibited by doctors and nurses was outstanding! I would like to give a shoutout to Dr. Rochelle Wong, Dr. Ziaei, and nurses Bobby, JJ, Megan, Monique, Erika and Taline....along with a number of other staff who I forgot to name. If you are experiencing a health crisis and live within 50 miles of H/I (and no disrespect to the many great health facilities we have in OC) I would find a way to get there!! read more

Do NOT choose here if you want to heal in the expected timeframe. This began on a Friday evening. Was admitted via ER for excruciating pain and eventual gallbladder surgery. It took 20 hours to actually get the surgery with miscommunications on how to prep me which caused another delay; despite me writhing in excruciating pain. Once I was installed upstairs it didn't get much better. The layout has long quiet corridors with pockets that extend from it. These pockets contain 4 rooms, where the room doors face each other. So staff congregate in the pocket or in patient doorways to discuss/work. It's like grand central station. Super loud 24/7, sound echoes in the pocket and walls/doors have no soundproofing. Forget HIPAA privacy, I could tell you every patient's medical history, reason for being there, if they can shower ... at all hours. There was zero visible effort to be quieter or protect patients confidentiality. Zero chance of rest for recovery. Additionally, visitors have 24 hour access and they clearly don't care about other patients' needs or comfort. The care also faltered. Night nurse staff stated I couldn't have my regularly PCP described meds, was told nothing could be done until day doctor arrived and thus zero sleep which deeply impacted ability to recover. In the morning I was chastised for not being up and walking by Hospitalist Liao; yet for the previous 15 hours, I'd been tied to the bed by IVs, vitals' sensor, leg compression equipment and no one on the nursing staff had instructed me to this next recovery step or had facilitated it in any way. Frustrating and it led me to be there longer than should've been needed. Additionally, zero attention or concern in assisting with personal hygiene comfort. Nothing to brush teeth, face or body wipes to attempt cleanliness and I left with severely matted hair. Gross on top of my miserable experience. Sought administrative advocacy and was told there is no Ombudsman assigned to hospital. Wow?! Googled for their Complaint department but it's only available reg business hours. Absurd there is zero avenue for a distressed patient if not during M-F business hours; in a hospital, in an affluent community. What went right? There was enough manpower that your call button is answered in a timely manner. The food service functioned. Nurses Vilma and Yasmine thankfully are exceptionally experienced, compassionate and are the only reason I was able to improve enough to exit hospital; though after the typical timeframe for this surgery. In summary, if you have the ability to choose your hospital - Go Elsewhere! If you must be here, ensure you have an able bodied advocate present, as much as possible, to ensure your healthcare needs are addressed! To Hoag Business Owner: I did call the number on your generic response. No surprise that there has been zero communication. read more

Hoag Hospital - Irvine - If you have been mistreated while admitted to this hospital (on a weekend) there is no Ombudsman or a Dept to help you. - Hospitals Near Me - Irvine, California

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I was in the Labor and Delivery Department at Hoag, and overall my experience was amazing. The facility is beautiful, everything is new, and the rooms are very cozy and have everything you need. The nurses were incredibly gentle, caring, attentive, and loving. One of the nurses who cared for me had 25 years of experience. As a first-time mom, I truly appreciated her expertise. Because of her decisions and support, my labor lasted only 30 minutes. Everything I wanted during labor was respected, and the staff did their best to accommodate my wishes. The postpartum care was excellent as well. They gave me a bag full of postpartum supplies to take home, which was very helpful. The only thing I was expecting more from was the food. I had heard great things about the food at Hoag, but I found it to be just okay. The only concern is a billing issue that we are currently trying to figure out because of some unexpected charges. My experience at Hoag was smooth, pleasant, and very positive. I am grateful to all the nurses and staff for making the birth of my first baby such a wonderful experience read more

I was scheduled to have a procedure at Hoag Hospital last month. It was a simple procedure with my doctor, who acted as the surgeon. Parking at the structure was fairly simple as it was free if you went to the self-parking area. They also offered complimentary valet too, if you needed it. I checked in at the appropriate time and a nurse came to get me from the lobby. I was given the standard hospital gown and socks to change into. There was a plastic patient bag for my clothing and valuables. My procedure had me going under general anesthesia so I met with the anesthesiologist and my surgeon prior to my surgery. I was asked a few questions before the nurse put the IV in my arm and the next thing I knew, I was being wheeled into the OR. The last thing I remembered was transferring to the operating table and the anesthesiologist letting me know that he started my IV drip. Then someone was calling my name and I woke up. The nurse explained my procedure went according to plan and that I had to get changed in order to be discharged. They had called my husband to get the car. While I was waiting in the lobby before surgery, I had noticed a lot of the staff walking by, were excited to see the cafeteria. I was a little confused because, didn't they work there? It turns out the cafeteria had just reopened on the day I was there, after being under construction for YEARS. The nurse and I had a little chuckle about it and when she brought my husband up to my little sick bay area, I told him about it. He thought we should check it out after my procedure. He said he saw an omelette station and a stocked pastry case. I was intrigued. However, the nurses were pretty strict about me leaving in my car with my husband after being discharged, so we never did get to check out the cafeteria. The nurses were really nice and my procedure went as expected. We were a little disappointed about the cafeteria, so I guess we will have to check it out some other day but that may never happen. The facilities were clean and nothing out of the ordinary happened, which is a good thing. read more

Hoag Hospital - Irvine - Hospitals Near Me - Irvine, California

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I came to this hospital, last week, for an outpatient procedure. Let's face it, nobody wants to be here for any reason, but if you do need a procedure or if it's an emergency, I'd recommend Hoag Hospital in Irvine. The type of care I received was warm, receptive, supportive, friendly, and helpful. The attentive service, I was very pleased and surprised. I entered into the main lobby, and they had complimentary valet...WOW, that's impressive! The hospital facility was clean and comfortable. My procedure went smoothly without any complaints. Effortless communication, courteous care and service, without any hassle. All I can say is, if you go in there with a positive mindset, the outcome will be better than expected. Attitude is everything! Every situation and experience is different with every single person, but my experience was a positive one. Highly recommended! read more

They have new state of the art wellness facilities here. Where Kaiser failed....they picked it up and took off with new innovations. The men's and women's wellness centers along with cancer facility, he's going to put them far into the future. The staff is very nice here and accommodating to all your needs.. Compassion and understanding...is key here. read more

I just got the denial from Medicare for the service that I just took on 07/14 with Dr. Christi Tran. And I just find out since Medicare just pay for this service every 2 years. As a senior people, I just make appointments for the medical service whenever I received the text, or the email reminding me to make appointment to get the medication service. I know that I did get the big discount for this bill, but I still feel very stressed if in the case I got a big bill for the service that I supposed not to take since it is not important for my health. read more

The hoag ER is amazing. The doctor and nurses were wonderful ... my first work night was great. My nurse joy and Leonora and Tommy were awesome and on top of it and They controlled my pain... And then my third day of being here Dr SALAMA completely changed my entire view of hoag... He wouldn't listen to me or how much pain I was in. I did the colonoscopy prep of drinking and the procedure was cancelled. So I went back the next day and got admitted again I was literally crying from overnight because the night before they had me on pain medicine which was very every two hours with Iv meds and this time. I was literally crying in pain my BP was 161/100 from the pain from 4 PM until this afternoon and. He wouldn't change anything he didn't care about the pain I was in. The G.I. doctor was supposed to come visit me that day at 2 PM. Never came..next day rolls around at 12pm and now they just want me to go because my blood is a little bit better even though I need to get a colonoscopy and endoscopy. He treated me like I wasn't even a patient. There is no sense of urgency Now's it's 2 pm and he wants me to go home and follow up w a Gi doctors bc there's never came while I'm still bleeding ... Screw Hoag and their incompetence doctors I'm going back to UCI read more

Hoag Hospital - Irvine - Hospitals Near Me - Irvine, California

The staff, doctors, surgeons and everyone we encountered here were friendly, kind, caring, helpful, prompt, professional and pleasant. Our surgeon was fantastic and their forward thinking allowed my wife to get surgery that was so cutting edge that she will have a super quality life. The hospital was clean and efficient. I highly recommend Hoag hospital Irvine based on our experience. read more

I have been to the ER at this hospital a couple times before and have had excellent help and service. But this time I went the ER doctor basically told me he can't help me with my extreme pain and that I needed to see a specialist. He gave some medicine that was injected into me that was supposedly stronger than morphine to help reduce the pain, but it did not have any effect and instead it increased my pain and when I informed them of this I was just given Tylenol and discharged. This was during the overnight time when I went. I am still experiencing extreme pain as I write this and its still worse then it was before I went to ER. read more

ER visits aren't typically the best experiences, but the two times I've brought family members to Hoag it was awful. Crowded waiting area, long wait times, beds lined up outside of rooms in the hallway and what appears to be understaffed workers. The staff when they are available seem a bit indifferent, but under the circumstances m, I can understand it. The small paient drop off area is always congested with cars and ER parking is a small lot near a dirt field with construction equipment. I've always heard great things about Hoag, but this is disappointing. read more

Would give zero if possible. My BP was 70/30 after surgery. No one came..finally an aid came and told me the nurses must not be concerned!!! Had to scream til l finally got help. They made an incorrect assessment as to what was wrong. Too many l know suffered even worse results read more

My wife has a hip replacement! Great experience as one could have! Super professional and kind people and Staff. Would highly recommend it. read more

Was kept waiting for an hour in the emergency room after I was told triage woukd see me in 10 minutes. At 10 minutes a nurse took the slip of paper the front desk had given me. At 30 minutes, I asked the desk how much longer. Was told they had check with the employee who checked me in, which didn't happen until I reminded her 10 minutes later. The guy that checked me in thought I had already seen triage and told me it takes longer to see a doctor. I hadn't seen triage. He tried to make an excuse that he checked my status on-line, which he hadn't. He told me i could leave if I didnt like how he was doing hus job. He asked for the slip of paper he had given me and I told him a nurse had taken it. He filled out another one and gave it to triage. Obviously, the nurse who took it forgot all about it. When triage finally called me, I asked the nurse to bring me a wheelchair due to a broken bones in my foot and she made me wait even longer while they called in another patient in before me! I hobbled over to triage and the man who checked me in yelled, "YOU CANT GO IN THERE". I said I would wait outside the door for my turn and he called security on me. Nice way to cover up your numerous mistakes while a patient in pain tries to see a doctor.​. Had I a choice, I would have never come to this hospital, with not one but three imcompetant employees working in an emergency room. One star because the valet and the doctors were great. read more

Very disappointing experience. My wife received prenatal care at this clinic, and we were later billed for an out-of-network ultrasound provider that we were never informed about in advance. Patients have a right to know when services may be performed or interpreted by out-of-network providers and what the potential financial consequences may be. Failing to disclose this information can leave patients with unexpected medical bills and may raise concerns regarding compliance with patient protection laws, including the No Surprises Act. We would not have agreed to use an out-of-network provider had we been properly informed. Greater transparency and respect for patients' rights are needed. read more

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this organization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience. read more

I delivered my fourth baby at Hoag, so I have plenty to compare this to -- and it was hands down the worst birth experience I've had. Despite all the marketing about their gorgeous birthing suites, they put me in the PACU to labor and give birth: a shared recovery space with three beds, separated only by curtains, right next to a shared bathroom. My husband got a single plastic chair for hours and couldn't rest at all while supporting me. When my baby was only a couple hours old, every other bed filled with triage patients talking loudly and on speakerphone with their translators. No privacy, no peace -- just heat, noise, and chaos during what should have been the most precious moments of my life. We had to ask for a bassinet, then constantly rearrange my table (with my late lunch on it) and the bassinet so others could reach the bathroom. And it's not just the chaos. Newborns lose heat rapidly right after birth -- with all three of my previous babies, a hat went on immediately. Here, they refused, telling me they only provide a hat if the baby is already measuring a low temperature. So instead of preventing heat loss in an hours-old newborn, their policy is to wait until there's a problem. On what planet is that acceptable? Here's what's really going on: several nurses told me Hoag made budget cuts and quietly eliminated the amenities they still advertise. No footprints. Baby hats only if you ask -- and apparently only if the baby's already cold. No baby name card, no commemorative birth certificate -- none of the keepsakes families treasure forever. No swaddle. And the "afternoon tea" they boast about in their marketing? Gone. They're selling an experience they've gutted behind the scenes, and charging full price for it. To top it off, they tried to move me to a postpartum room the size of a broom closet. It took me advocating to several nurses and the charge nurse before they finally gave me a proper room to recover. One nurse even admitted she didn't want anyone else to go through what I did. All show, no substance. Beautiful suites mean nothing when they're always full and your alternative is giving birth in a space never designed for it. I will never recommend Hoag. read more

Terrible experience at Hoag Hospital Irvine today. A friend is in their care due to metastasizing cancer and septic pneumonia. He was in such horrible pain and was only being given Tylenol. For all the good it did him, they may as well have given him some M&M's. As if that wasn't bad enough, they made him wait hours for the Tylenol. His catheter became disconnected and they made no effort to reconnect it despite it visibly leaking all over his bed and their having been advised the catheter was leaking on two separate occasions . He was very thirsty but was not allowed water due to a choking hazard. It took one of his visitors to suggest and ask for oral swab sticks to alleviate his discomfort. No compassion or care was shown towards this dear man who is in the final stages of his life. This is inexcusable! read more

This hospital is absolute trash. I seriously wouldn't send my worst enemy here for care. The facilities itself are beautiful, but the level of care you receive from the doctors and staff on-site is a joke. No one reads the patient's chart history before they do rounds, the staff never responds to the in-room emergency call button, like wait what?! When my own father had a bowel blockage I couldn't find a nurse anywhere to even help assist to take him to the restroom and had to use a bucket next to the bed and hold him myself. If I could give this place 0 stars I would. Take your loved ones to City of Hope or UCI instead. read more

My family member try to commit suicide, person was taken there and kept under 5150 for 2 weeks. They took CT scan everyday but could not figure out that patient had rib fracture. Doctors are incompetent and money hungry. read more

ED visit mid-Day on a weekday for check after falling. Was greeted almost immediately and shortly after vitals taken by nice older female tech. Was later brought back. It was very apparent that there just weren't enough staff to take care of so many people!! The couple there were seemed to be doing the work of several. Kept seeing the same two people rushing around! Quality of care gets somewhat undermined when you are witnessing a fair amount of chaos happening. Outcome was good, but had sympathy for the few nurses/techs that were clearly short handed. read more

This hospital is the most beautiful hospital I have ever been to, PERIOD. Every single employee that I encountered from the nurses April, Yessica, the anesthesiologist Michelle, and Dr. Sun. These are the exact people I want to have around me when going in for surgery. This was not a hospital visit for me but my significant other and every single person here was absolutely AMAZING. The hospital itself is simply jaw-dropping. My wait was approximately 4 and 1/2 hours and I enjoyed every minute of it as the restaurant here was superb along with the comfortable seating, wall outlets, gorgeous tv's. They truly, imo, thought of everything when they built this hospital because the proof is in the details and comfort level this place provides. read more

Let me start off by loudly saying that this hospital HOAG ,is the Very Best I have ever experienced for my right knee replacement The staff from top to bottom was just phenomenal! Registration personnel ( Itzel,Laura ,Kelly) were top notch and knew their job well! That goes to the pre op as well of Jenn & Karen! Nurses, Ray,Tanya & Massiel and Please forgive me if I missed anyone to include Jennifer my main RN who has been a nurse for 37 years and stayed with me the entire day and truly cared for me ! Now for my main surgeon Dr.Abraham Kim who was referred to me by my orthopedic shoulder surgeon Ari Youderian who told me if he had to have surgery on his knee it would be by Dr Kim ! Both Drs are from South County Orthopedic Surgery!(SCOS) Bottom line! ,within one day, I was walking very slowly and carefully with a CANE! I would not hesitate to recommend the entire staff of both HOAG and SCOS for anyone needing medical help! Healing nicely every day and happy to be connected to these wonderful personnel Gary Bain Lt Col USAF ret. May I also add that Dr Kim's Direct Scheduling Contact,Andrea Estrada did an exceptional service for me with anything I asked! She was on top of everything and no one could ask for more!! ! ! Gary Bain Lt Col USAF ret, ret read more

Make sure you are not charged with Dr. Ross ask for a different ER doc if possible. He'll spend 2 mins with you and in between watching football on the tv in your room not listen to a thing and inaccurately list your reason for visit, not review results with you, and offer no form of care. Really disheartening. read more

I received my new hip Feb 2026. Everyone I made contact with was incredibly nice / kind & of course professional / smart. Sent home same day & still amazed how great / wonderfully my experience was. Thanks to everyone for making my visit an outstanding one read more

Very good people and love the doctor's and nurse nurse Jessica was so great daring my surgery

Shame on Hazel Arriola! I brought my boyfriend in who was experiencing syncope. His face was swollen and he was overheating with no fever. They ran loads of tests and sent us home with no reason as to why it was happening. Hazel took my boyfriend to get his CT done and after learning he had a fear of needles and the iv in his arm was uncomfortable, she proceeded to use it as a leash for him to direct him and tugged on it purposely multiple times and was blatantly ignoring him. I had to go to the nurses at the desk and ask for her not to be helping us anymore and explained the situation and they were very kind. The dr we had was super unclear and talking to us like we were children, he told us one thing then when we grew frustrated, my boyfriends mom who is a medical professional who lives in Ohio called and asked to speak to the dr who told her something completely different. I'm also in medicine and he said we could stay overnight so he could look at my bfs heart rhythms or we could go home. Due to his lab results, there was no reason there should've been more tests ran for his heart. It felt like "yeah we're not sure what's wrong but we're going to send a perfectly healthy looking young man back home with no treatment or reason for why he kept fainting, swelled up, forgot his name, bday, and no reason for why he's experiencing these episodes and if he stays we're going to run things we know will give us useless info and no answers!" Next day and he's throwing up non stop so we're looking for a different emergency room read more

Honestly a great hospital! This place is massive and is growing to be even bigger! Due to the construction, it can be a tad confusing at first. However follow the signs for the free parking and it will lead to the main entrance. Free parking at a hospital is a huge win. Once inside the staff are very friendly and helpful with assisting you to the area you need to visit. read more

Hoag Hospital - Irvine - Hospitals Near Me - Irvine, California

Super helpful and clean. All stuff is Amazon in ER and the hospital. Free enough parking space.

I went in for an ear infection and could not hear out of my ear. The day before I had seen a emergicare doctor who told me I need to see an ENT. I called some ENT offices and they had no ENT appointments for months and suggested a emergency visit. I was told that hospitals have an ENT on staff. I was relatively quickly admitted and seen as it seemed to be a slow day there. Low and behold it was another Physician assistant and there was no ENT. So she checked my ear for 1 min and suggested I get some alergy\Sudafed over the counter and you guessed it, suggested I see an ENT. Everyone was nice and polite and then they gave me the bill. I was checked in by a nurse and then seen by the Physician assistant. Actual interaction time maybe 5 min max. The BILL: My insurance is bad so it was going to be cheaper to pay cash with a 35% discount. $1341.61 so out the door $872.05 This is highway robbery and extortion. LOL. That is just for the Hospital. The physician assistant Separately charged me $1,100. FOR WHAT? lol . They have a great racket going over there. 2 weeks later I only have 80 percent of my hearing. My local emergicare visit was $94 and i was seen faster. read more

CHECK YOUR INVOICES! My family has used Hoag for years, but I can no longer recommend them due to their shady billing department. In 2023, my child had a routine well-child visit--something that's always been 100% covered by our HMO insurance. But this time, I was surprised to see a $35 co-pay charged. While $35 might seem minor to most, I pursued it on principle. What followed was a year-long maze of phone calls, emails, and messages between Hoag Billing, the provider's office, and my insurance. After all of that, I discovered the pediatrician submitted the claim correctly with all standard codes that should have been covered in full. The $35 charge was added later by Hoag Billing--with no clear explanation. My only conclusion: they're trying to nickel and dime patients wherever they can. To make things worse, their billing office is nearly impossible to communicate with. I emailed their PFS (Patient Financial Services) address on April 1 and again on April 5. It's now May 14, and I've received nothing back except an auto-reply saying I'd hear back in 3 business days. If you care about transparency, integrity, and timely responses--look elsewhere. Hoag's billing practices are not only frustrating but feel intentionally deceptive. read more

As a physician who works in a hospital setting, I was very disappointed with the care my family member received here. Overall, I felt the evaluations lacked thoroughness. Based on these experiences, I would not return read more

This review is strictly for Labor and Delivery. I recently had my baby here and everything went smooth. There's security right when you enter and they tell you where to wait. We got to the hospital around midnight so it was quiet, but it took a long while for someone to check us in and another long while for the triage to get us inside. Overall experience was fantastic. We got a suite that was huge. The nurses, assistants, and all staff were great. They communicated to each other greatly about my status when they had to switch shifts. We were at the hospital for 3 days and the nurse that took care of me for most of my stay was Ya-Ya. She was awesome, funny and just made our stay easy. You're lucky if you get her! The meals were good, not horrific but not the greatest. I didn't expect much but I was surprised what meals they provided. read more

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My wife went into the ER at Hoag Hospital Irvine for uncontrollable post-op pain, just 7 days after a procedure. The pain was more than we could manage at home, so we rushed her in. We spent no more than 2 minutes in the waiting room before she was taken back for vitals and care. Our nurse, Cris, was amazing, not only professional but also compassionate. He kept my wife comfortable and truly showed concern for how she was feeling. Dr. Reed was a wonderful provider with excellent bedside manner, checking in regularly to see if there were any improvements. Meghan, the ER tech, was also great--caring, compassionate, and attentive to anything we needed. We were there about half a day, but in that time the team accomplished what we couldn't do at home, bringing my wife's pain down to a manageable level, almost pain-free. Dr. Reed clearly explained each step, from medications to CT testing, so we felt informed and at ease throughout. We are incredibly grateful for the care we received at Hoag Irvine ER. read more

Don't ever go to the ER. Endless billing issues without any explanation. Zero assistance other than "just pay". It truly has become a business of payments not a service to the community in any form. read more